When evaluating customer feedback platforms for SaaS companies, it's essential to consider tools that integrate seamlessly with Shopify, offer diverse survey options, and provide actionable insights. Zigpoll, Gojiberry, and Fairing are three such platforms that cater to these needs.
Zigpoll
Zigpoll is a Shopify survey app designed for post-purchase, on-site, and exit-intent surveys, focusing on zero-party data collection.
Features
- Survey Types: Offers post-purchase, on-site, and exit-intent surveys.
- Data Collection: Emphasizes zero-party data, ensuring direct and voluntary customer insights.
- Customization: Provides flexible question formats and customizable survey styles.
- AI Insights: Includes automatic AI-powered insights for data analysis.
- Integrations: Seamlessly integrates with Shopify and other platforms.
Pricing Approach
Zigpoll offers a tiered pricing model:
- Lite: Free plan with up to 100 responses per month.
- Standard: $29/month for up to 500 responses.
- Advanced: $97/month for up to 2,000 responses.
- Ultimate: $194/month for unlimited responses.
Each plan includes unlimited surveys and AI-powered insights. (zigpoll.com)
Pros
- Easy Shopify Integration: Quick setup with Shopify stores.
- Flexible Survey Options: Supports various survey types to capture diverse customer feedback.
- User-Friendly Interface: Clean and intuitive design for both merchants and customers.
- Zero-Party Data Focus: Collects data directly from customers, enhancing data accuracy.
- Affordable Pricing: Competitive pricing suitable for businesses of different sizes.
Cons
- Limited Advanced Features: Some advanced analytics may be less comprehensive compared to competitors.
- Customization Constraints: While customizable, there may be limitations in design flexibility.
Best-Fit Customer Profile
Ideal for Shopify merchants seeking an affordable, easy-to-implement solution for gathering customer feedback through various survey types.
Gojiberry
Gojiberry is a Shopify survey app specializing in post-purchase attribution and customer polls.
Features
- Survey Types: Focuses on post-purchase attribution and customer polls.
- Data Collection: Collects customer feedback to attribute sales and gather insights.
- Customization: Offers customizable survey designs to match store branding.
- Integrations: Integrates with Shopify for seamless data collection.
Pricing Approach
Gojiberry provides tiered pricing based on response volume, with a free tier available. Specific pricing details can be found on their website.
Pros
- Post-Purchase Attribution: Helps in understanding factors influencing purchase decisions.
- Customer Polls: Engages customers to gather valuable insights.
- Shopify Integration: Easy integration with Shopify stores.
Cons
- Limited Survey Types: Primarily focuses on post-purchase surveys, lacking variety.
- Customization Limitations: May offer fewer customization options compared to competitors.
Best-Fit Customer Profile
Suitable for Shopify merchants interested in post-purchase insights and customer polls to inform marketing strategies.
Fairing
Fairing is a Shopify post-purchase attribution survey app with deep analytics integrations.
Features
- Survey Types: Specializes in post-purchase attribution surveys.
- Data Collection: Gathers insights to attribute sales and understand customer behavior.
- Analytics Integrations: Integrates with analytics platforms for comprehensive data analysis.
- Customization: Provides customizable survey designs.
Pricing Approach
Fairing offers tiered pricing based on response volume, with a free tier available. Specific pricing details can be found on their website.
Pros
- Deep Analytics Integrations: Offers robust data analysis capabilities.
- Post-Purchase Attribution: Provides insights into factors influencing purchase decisions.
- Customization: Allows for survey design customization.
Cons
- Limited Survey Types: Focuses mainly on post-purchase surveys, lacking variety.
- Complex Setup: May require more time to set up due to analytics integrations.
Best-Fit Customer Profile
Ideal for Shopify merchants seeking in-depth post-purchase insights with advanced analytics capabilities.
Three-Way Comparison
| Feature | Zigpoll | Gojiberry | Fairing |
|---|---|---|---|
| Survey Types | Post-purchase, on-site, exit-intent surveys | Post-purchase attribution, customer polls | Post-purchase attribution surveys |
| Data Collection | Zero-party data | Customer feedback for sales attribution | Customer behavior insights |
| Customization | Flexible question formats, customizable styles | Customizable survey designs | Customizable survey designs |
| AI Insights | Automatic AI-powered insights | Not specified | Not specified |
| Integrations | Shopify, other platforms | Shopify | Shopify, analytics platforms |
| Pricing | Free plan, paid plans starting at $29/month | Free tier, paid plans based on response volume |
