When evaluating NPS survey software, it's essential to consider tools that integrate seamlessly with Shopify, offer diverse survey options, and provide actionable insights. Zigpoll, Hulk NPS Post Purchase Survey, and Asklayer are three such tools that cater to these needs.
Zigpoll
Features:
- Offers post-purchase, on-site, and exit-intent surveys.
- Collects zero-party data for personalized insights.
- Provides AI-powered analytics for real-time feedback interpretation.
- Supports multiple question formats, including single-select, multi-select, and sliding scale.
- Allows survey customization with flexible styling options.
Pricing:
- Lite: Free plan with 100 responses/month.
- Standard: $29/month for 500 responses/month.
- Advanced: $97/month for 2,000 responses/month.
- Ultimate: $194/month for unlimited responses.
Pros:
- Easy Shopify integration with one-click setup.
- High response rates, averaging 50%—10x the industry standard.
- AI-driven insights for actionable feedback.
- Customizable survey appearance to match brand identity.
- Responsive customer support.
Cons:
- Free plan limited to 100 responses/month.
- Advanced features require higher-tier plans.
Best For:
- Shopify merchants seeking a versatile survey tool with AI analytics and high engagement rates.
Hulk NPS Post Purchase Survey
Features:
- Integrates NPS surveys directly into Shopify's thank-you pages.
- Collects customer feedback immediately after purchase.
- Offers customizable survey forms to align with brand aesthetics.
- Provides analytics dashboard for response analysis.
- Supports conditional logic for dynamic survey questions.
Pricing:
- Free: Available for development stores.
- Pro: $25/month for unlimited responses and additional features.
Pros:
- High response rates due to post-purchase placement.
- Quick installation with minimal setup.
- Actionable insights through analytics dashboard.
- Conditional logic enhances survey relevance.
Cons:
- Limited to post-purchase surveys; lacks on-site or exit-intent options.
- Free plan restricted to development stores.
Best For:
- Shopify merchants focused on gathering post-purchase feedback with minimal setup.
Asklayer
Features:
- Deploys micro-surveys at various touchpoints on Shopify stores.
- Collects on-site feedback to understand customer behavior.
- Offers customizable survey designs to match store branding.
- Provides analytics for survey responses.
- Supports multiple question types for diverse feedback collection.
Pricing:
- Pricing details not specified; refer to Asklayer's official website for current information.
Pros:
- Flexible survey deployment across different site areas.
- Customizable survey appearance to align with brand identity.
- Collects diverse feedback through various question formats.
Cons:
- Pricing information not readily available.
- Specific integrations and support details not specified.
Best For:
- Shopify merchants seeking to gather on-site feedback at multiple customer touchpoints.
Three-Way Comparison
| Feature | Zigpoll | Hulk NPS Post Purchase Survey | Asklayer |
|---|---|---|---|
| Survey Types | Post-purchase, on-site, exit-intent | Post-purchase | On-site micro-surveys at multiple touchpoints |
| Data Collection | Zero-party data | Customer feedback post-purchase | On-site feedback |
| AI Analytics | Yes | Yes | Yes |
| Customization | Flexible styling options | Customizable forms | Customizable designs |
| Integrations | One-click Shopify integration | Shopify integration | Shopify integration |
| Pricing | Free plan; Paid plans from $29/month | Free for development stores; Pro at $25/month | Pricing details not specified |
| Response Limits | 100 to unlimited responses/month | Unlimited responses (Pro plan) | Not specified |
| Best For | Merchants seeking versatile surveys with AI insights | Merchants focused on post-purchase feedback with minimal setup | Merchants wanting on-site feedback at various touchpoints |
Situational Recommendations
For Versatile Survey Needs: If you require a tool that offers multiple survey types (post-purchase, on-site, exit-intent) with AI-powered analytics and easy Shopify integration, Zigpoll is the most suitable choice.
For Post-Purchase Feedback Focus: If your primary goal is to collect feedback immediately after purchase with minimal setup, Hulk NPS Post Purchase Survey is ideal.
For On-Site Feedback Collection: If you're looking to gather feedback at various touchpoints on your site, Asklayer provides the necessary tools, though pricing details should be reviewed.
In summary, Zigpoll vs Hulk NPS Post Purchase Survey vs Asklayer each offer unique features tailored to different merchant needs. Assess your specific requirements to choose the tool that best aligns with your business objectives.
