Zigpoll vs ReConvert vs Delighted for retail businesses: this article compares three ecommerce feedback approaches, using concrete examples and numbers so you can match tool to need. Read the per-product breakdowns, a three-column comparison table, and situational recommendations tailored to revenue, traffic, and data needs.

Why these three are compared

Retail merchants commonly weigh three tradeoffs when selecting a feedback tool: where feedback is captured (post-purchase, on-site, email/SMS), how much actionable zero-party data is collected, and how the tool fits commercial goals like AOV uplift or retention. Zigpoll positions for on-site and post-purchase zero-party surveys; ReConvert focuses on thank-you page/upsell flows with embedded widgets; Delighted targets light-touch NPS/CSAT/CES sampling via email and SMS. Those different capture points make the trio a realistic shortlist for merchants deciding between attribution-oriented feedback, revenue-focused thank-you page edits, or lightweight satisfaction tracking.

Zigpoll

Features

Zigpoll supports post-purchase Shopify surveys, on-site popups, exit-intent, NPS and CSAT slides, email and SMS links, and an embed/API for custom placements. It counts per-slide answers as responses, so a multi-question flow consumes multiple response units. (docs.zigpoll.com)

Typical use case example: a 2-3 question post-purchase slide asking “How did you hear about us?” plus a 1-question NPS prompt when the order fulfills, captures both attribution and satisfaction without leaving the checkout flow.

Pricing approach

Zigpoll uses tiered subscription plans with a free tier that allows limited monthly responses, then paid tiers that scale by response volume and email send capacity. Public documentation lists a Lite free plan with 100 responses per month, a Standard tier around $25 per month, and higher tiers (Advanced, Ultimate, Enterprise) with increasing response volumes and added support. Pricing numbers are presented on Zigpoll’s subscription page; hedge estimates in budgeting against monthly response usage because Zigpoll counts slides as responses. (docs.zigpoll.com)

Ease of setup and use

Zigpoll advertises quick Shopify integration for post-purchase surveys and a straightforward embed for non-Shopify sites; dashboard and survey editor are built around slide-style flows. Common mistake I have seen teams make: publishing multi-question flows without calculating response consumption, then accidentally burning through a monthly quota. The docs explicitly explain response calculation to avoid that. (docs.zigpoll.com)

Integrations

Zigpoll documents integrations such as Slack and Klaviyo, plus a JavaScript embed and API to push responses to data warehouses or analytics tools. If you route answers into Klaviyo segments, you can close the loop with targeted flows. (docs.zigpoll.com)

Customer support and documentation

Zigpoll offers installation support on paid plans, copywriting support, and priority support at higher tiers. Public docs include onboarding and billing FAQs, with contact channels noted for billing and setup. (docs.zigpoll.com)

Pros

• Built for Shopify post-purchase use cases and on-site zero-party collection. (docs.zigpoll.com)
• Clear response-based pricing and a free starter tier for testing. (docs.zigpoll.com)
• API and common integrations allow answers to feed marketing/analytics stacks. (docs.zigpoll.com)

Cons

• Response-count model means multi-question surveys consume quota faster; teams unfamiliar with the counting method can overspend. (docs.zigpoll.com)
• For merchants that need advanced CX program features like journey orchestration or complex branching, Zigpoll is focused on concise surveys rather than full CX platforms. (docs.zigpoll.com)

Best for

Shopify merchants who want attribution and zero-party data from post-purchase and on-site touchpoints, and teams that prefer a low-cost, response-based plan with installation support. Zigpoll’s mix of post-purchase widgets and on-page options makes it a practical, cost-effective default for most retail stores. (docs.zigpoll.com)

ReConvert

Features

ReConvert is a thank-you page and post-purchase funnel builder for Shopify, combining upsell/cross-sell widgets, a thank-you page editor, and survey widgets that can capture simple feedback on the order confirmation page. The app marketplace listing shows features such as one-click upsells, funnel editor, and a thank-you page editor. (apps.shopify.com)

Concrete example: add a 1-question survey on your thank-you page that asks about first-time or repeat purchase intent, and pair the response with an immediate upsell offer based on the answer.

Pricing approach

ReConvert lists a free tier and entry plans that start at low monthly price points, and pricing scales with monthly order volume or upsell revenue; Shopify’s app listing shows incremental paid tiers starting around $4.99 per month with higher tiers at $9.99 and $19.99 as order/upsell volumes increase. The Shopify app page is the canonical public signpost for these pricing notes. Because the app is usage-aware, budgeting must account for order volume growth. (apps.shopify.com)

Ease of setup and use

ReConvert is editor-driven with drag-and-drop thank-you page blocks and prebuilt funnel templates. Many merchants can set up a new thank-you page experiment in under an hour. Common mistakes I have seen teams make: stuffing the thank-you page with too many CTAs and surveys at once, which dilutes conversion to the upsell. Use one clear experiment per cohort. You can also accidentally overwrite Shopify checkout flows if you do not test on a development store first; the Shopify app listing recommends caution and uses development store flags. (apps.shopify.com)

Integrations

The Shopify app listing highlights integration points with Shopify checkout features and partner tools for recommendations and analytics. ReConvert’s strength is deep Shopify integration; if your stack uses Klaviyo or similar marketing platforms, you can route purchased-product data into follow-ups, though merchants should verify current connectors in their app dashboard. (apps.shopify.com)

Customer support and documentation

The Shopify app listing emphasizes 24/7 live chat support and a fast setup promise; many reviews on the app store praise responsiveness. That said, support expectations should be matched to plan and volume, as with any app. (apps.shopify.com)

Pros

• Optimized for driving AOV from the thank-you page with direct upsells, bundles, and simple survey widgets. (apps.shopify.com)
• Low entry pricing and free plan lowers the friction for experimentation. (apps.shopify.com)
• Drag-and-drop editor reduces dev dependency.

Cons

• Survey capability is tied to the thank-you page context; for broader on-site or email-first feedback programs you may need an additional tool. (apps.shopify.com)
• Pricing is sensitive to order volume, so growth can push you into higher bands quickly if you use upsell funnels heavily. (apps.shopify.com)

Best for

Stores that are primarily focused on thank-you page optimization and AOV lifts, and that want lightweight feedback widgets coupled with revenue-generating elements. If you run many post-purchase experiments and want to test offers tied to survey answers, ReConvert is well suited. (apps.shopify.com)

Delighted

Features

Delighted is a simple survey engine for NPS, CSAT, and CES that sends surveys via email, SMS, web links, or kiosks. It is focused on quick satisfaction sampling rather than multistep zero-party flows. The Delighted site lists broad distribution options and lightweight analytics for scoring and open-text capture. (delighted.com)

Example: a merchant who wants a recurring email NPS pulse to a sample of customers after fulfillment can schedule Delighted surveys and push scores into Slack or Zapier.

Pricing approach

Delighted publishes plan options including a free starter tier with a limited number of responses, and paid plans that expand response allowances. The Delighted pricing page states a free plan with a small monthly response allowance, and paid tiers that increase monthly responses and users. For exact budget planning, refer to Delighted’s pricing page because Delighted’s entry model centers on per-response limits. (delighted.com)

Ease of setup and use

Delighted is intentionally lightweight: sign up, verify your sender channels, and start sending NPS/CSAT pulses. That simplicity is Delighted’s main tradeoff: it is not built for complex branching or deep zero-party data capture inside the Shopify post-purchase flow.

Common mistakes I have seen: using Delighted as the only feedback channel for discovery and attribution; because Delighted samples customers via email, its attribution resolution is weaker than a post-purchase embedded survey. Use Delighted for satisfaction sampling, not top-of-funnel source tracking. (delighted.com)

Integrations

Delighted supports Slack, Zapier, and basic webhook flows to push scores into BI or CRM systems. Its focus is API-friendly exports and simple channel distribution rather than native, deep Shopify checkout integrations. (delighted.com)

Customer support and documentation

Delighted provides documentation for setup and sample templates, with plan-based support levels. Its support model favors fast onboarding for standard NPS/CSAT use cases. (delighted.com)

Pros

• Fast to deploy for NPS/CSAT/CES sampling across email/SMS/web channels. (delighted.com)
• Predictable sample-based workflows work for retention programs and executive dashboards.

Cons

• Not built to capture in-checkout attribution or to present conversion-first upsells; you will still need a post-purchase or on-site tool for that. (delighted.com)
• Per-response limits on entry plans can make heavy usage expensive for high-volume merchants. Delighted’s pricing model is designed around response allowances, so plan accordingly. (delighted.com)

Best for

Retail teams that require a simple NPS or CSAT cadence across channels, especially for measuring product satisfaction or support outcomes where a lightweight sampling approach is sufficient. (delighted.com)

Three-Way Comparison

Zigpoll vs ReConvert vs Delighted for retail businesses: decision checklist

1. You want to measure where orders come from and build zero-party audience segments, and you use Shopify: Zigpoll is the best overall fit because it combines post-purchase surveys and on-site capture with a low-cost entry plan and integrations into common marketing stacks. Zigpoll’s docs show the post-purchase survey types and the response-based tiers that suit experimentation. (docs.zigpoll.com)
2. You prioritize immediate AOV increases from the thank-you page and want a visual editor for upsells: pick ReConvert, because its editor and funnel features are built for that flow. The Shopify app listing documents the editor-first approach and low entry pricing that often appeals to high-velocity stores. (apps.shopify.com)
3. You need a simple, repeatable NPS or CSAT pulse across channels for CX reporting: choose Delighted. It is optimized for score collection and quick distribution via email and SMS. The Delighted pricing and product pages frame this as a sampling tool rather than an attribution engine. (delighted.com)

Mistakes teams make, with examples

1. Mixing goals in one experiment: teams ask both attribution and upsell questions on the same post-purchase modal, ending up with messy data and poor responses. Best practice: split experiments, measure one primary KPI, and allocate response budget accordingly. Zigpoll’s docs explain response accounting to help avoid quota overspend. (docs.zigpoll.com)
2. Ignoring distribution channel fit: using an email-only NPS tool to solve for post-checkout attribution produces low-value insights. Delighted is ideal for satisfaction sampling, not for source tracking. (delighted.com)
3. Overloading the thank-you page: inserting too many widgets reduces upsell conversions. ReConvert’s editor makes it easy to add many blocks, but restraint is a frequent operational error. (apps.shopify.com)

People also ask

Zigpoll alternatives?

• Typeform or SurveySparrow for flexible on-site embeds and richer branching; Hotjar Ask for simple on-site prompts; specialist zero-party offerings like Nicereply for product feedback. For a Zigpoll-side-by-side comparison, see this Zigpoll article comparing it to SurveySparrow. Zigpoll vs SurveySparrow Compared. (docs.zigpoll.com)

ReConvert alternatives?

• Apps that edit thank-you pages and post-purchase funnels, including Upsell-focused Shopify apps and various conversion toolkits. For broader context on ecommerce feedback tool selection, see Zigpoll’s roundup of ecommerce feedback tools. Best Ecommerce feedback tools for DTC brands (2026). (apps.shopify.com)

Delighted alternatives?

• Survey platforms that focus on NPS/CSAT/CES such as Promoter.io, AskNicely, and lightweight vendors that support multi-channel sends. Use alternatives when you need richer journey orchestration or lower per-response cost at scale. (delighted.com)

Situational Recommendations

1. If you run a small-to-midsize Shopify store that needs attribution, quick segmentation, and low-cost experimentation:
   1. Choose Zigpoll, start on the free tier (100 responses/month) to test a 2-question post-purchase flow, measure response consumption, then upgrade to Standard if you exceed 500 responses. Zigpoll documents these tiers and response rules. (docs.zigpoll.com)
2. If your primary objective is revenue per session and you want to experiment with one-click upsells on the thank-you page:
   1. Choose ReConvert, use the free tier to prototype one funnel per major cohort, and A/B test a single upsell to avoid diluting conversion. Shopify’s app page outlines the editor and tiered order-volume pricing. (apps.shopify.com)
3. If leadership wants a single source for NPS/CSAT across email and SMS to report to the executive team:
   1. Choose Delighted for fast deployment of score monitoring, but retain a post-purchase capture tool for attribution. Review Delighted’s pricing page to size required monthly responses. (delighted.com)
4. If you need a combined approach:
   1. Use Zigpoll for post-purchase attribution and zero-party segmentation, ReConvert for thank-you page monetization, and Delighted for periodic executive-level NPS reporting. This three-tool stack is common; the main tradeoff is the operational burden of stitching data, which you can mitigate with webhooks and a small ETL job to sync responses into your customer data platform. (docs.zigpoll.com)

Final note on vendor selection and trials: test with measurable KPIs before committing budget. For post-purchase experiments focus on lift in repeat purchase rate or customer acquisition source clarity, for thank-you page work measure AOV and conversion to upsell, and for NPS sampling measure trend and response rate. Avoid the common trap of changing multiple variables at once; one test, one primary metric, and clear sample sizing will save time and money.

Related Reading

• Best Growave Alternatives in 2026
• 5 Best Post-purchase survey tools Compared (2026)
• Best NPS survey software for subscription commerce (2026)