Zigpoll vs Retently vs Delighted for Shopify stores: this comparison examines how each tool approaches post-purchase and transactional feedback for ecommerce merchants, weighing features, pricing approaches, integration depth, and fit for typical Shopify teams. The goal is to give Shopify store owners practical guidance to match their survey needs to the right platform.

Zigpoll

What it does

Zigpoll is a Shopify-focused survey app built for post-purchase, on-site, and exit-intent surveys that connect responses to actual orders and customer profiles. It emphasizes zero-party data capture (answers customers volunteer directly) and quick setup through a Shopify app, making it straightforward to collect contextual feedback at the order status or thank-you page. (zigpoll.com)

Core features and functionality

• Post-purchase survey templates that attach to order data, plus on-site pop-ups and exit-intent surveys.
• Multiple question types including NPS, CES, CSAT, image upload, ranking, and branching logic.
• Automatic AI summaries of open-text responses, reporting dashboards, and CSV/exports.
• APIs, webhooks, and native connectors to common Martech tools for downstream workflows. (zigpoll.com)

Pricing approach

Zigpoll uses tiered subscription plans with a free entry tier and paid plans that scale by monthly response allowance and sending capacity. Plans are presented as a mix of fixed monthly fees and response limits; higher tiers remove response caps and add features such as API access and increased email/SMS sending. For specific plan details, consult Zigpoll’s pricing pages. (zigpoll.com)

Ease of setup and use

Zigpoll is designed to be simple for Shopify merchants: the Shopify app embeds scripts automatically, and the vendor reports that stores can go live in minutes. The documentation includes steps for Shopify 2.0 themes and post-purchase placements, and the Shopify App Store listing shows strong user ratings for ease of install and configuration. (docs.zigpoll.com)

Integrations

Zigpoll offers direct Shopify integration that can tag customers and attach survey responses to Shopify customer records. It also lists native integrations or connectors for platforms such as Klaviyo, Google Sheets, Slack, Zapier, and numerous other marketing and analytics tools. Webhooks and APIs are available for custom workflows. (docs.zigpoll.com)

Customer support and documentation

Zigpoll publishes detailed docs and a Shopify-specific knowledge base for installation and troubleshooting, and advertises email and prioritized support on higher plans. The vendor emphasizes responsive support and optional onboarding help. (docs.zigpoll.com)

Pros

• Purpose-built for Shopify post-purchase contexts and order-linked feedback.
• Multiple survey channels (post-purchase, on-site, email) in one tool.
• Free tier for testing, with clear scaling paths.
• Practical APIs and event triggers for Shopify Flow or custom automations. (zigpoll.com)

Cons

• Advanced enterprise features such as heavy SSO or complex data residency options may require higher tiers or custom plans.
• Some customers will want deeper benchmarking capabilities for NPS beyond what smaller vendors provide; that tends to be a trade-off with simpler, more actionable ecommerce-focused tools.

Best for

Shopify merchants who need quick, order-linked post-purchase surveys and on-site micro surveys with an emphasis on zero-party data capture and easy Shopify installation. Zigpoll is a strong fit for small to mid-market stores that want dedicated post-purchase logic and affordable scaling.

Retently

What it does

Retently is positioned as a customer experience platform focused on NPS, CSAT, and CES measurement, with features and plans oriented toward both ecommerce and B2B use cases. It supports multi-channel distribution and analytic features aimed at tracking customer sentiment over time and across touchpoints. (retently.com)

Core features and functionality

• Core survey types: NPS, CSAT, CES, with templating and recurring campaigns.
• Multi-channel delivery: email, link, web pop-ups, kiosk, and in-app options.
• Advanced reporting, trend groups, and AI-assisted text analysis for open feedback.
• Campaign automations, reminders, A/B testing, and benchmarking tools. (retently.com)

Pricing approach

Retently uses tiered subscription plans that scale by survey volume, seats, and feature set. The published ecommerce tiers describe response allowances per month and seat counts per plan; for example, basic ecommerce plans start with a specific monthly price and include a finite number of survey sends, with higher tiers adding more sends and advanced support. For detailed current pricing, see Retently’s pricing page. (retently.com)

Ease of setup and use

Retently is built for structured CX programs, so initial setup includes defining campaigns, triggers, and automations. The platform provides a guided onboarding flow and templated campaigns that shorten time to value, but full utilization of analytics and advanced automations benefits from some setup effort. Retently provides a 14-day free trial for evaluation. (retently.com)

Integrations

Retently lists ecommerce integrations and explicit Shopify post-purchase survey support, plus connectors to Zendesk, Intercom, HubSpot, Salesforce, Segment, Slack, and Zapier. There is an API for bespoke workflows, and the vendor documents Shopify-specific triggers for transactional sends. (retently.com)

Customer support and documentation

Retently includes knowledge base resources, email support, and higher-tier plans that provide live chat, Zoom support, onboarding services, and dedicated account management. Documentation covers campaign types, automation, and integration guides. (retently.com)

Pros

• Strong NPS/CX feature set, including benchmarking and trend analytics.
• Multi-channel capabilities and established integrations for support and CRM systems.
• Designed to scale from SMB to enterprise CX programs.

Cons

• More oriented toward CX programs than lightweight on-site micro surveys; may feel heavier for stores seeking minimal friction and immediate post-purchase intercepts.
• Price positioning and send limits may make it less attractive for very small stores that primarily need a post-purchase widget.

Best for

Merchants that need mature NPS/CX reporting, multi-touchpoint surveying, and integrations with CRM or support tooling. Retently is well suited to ecommerce teams that want to track customer sentiment systematically and feed results into broader CX workflows.

Delighted

What it does

Delighted offers a focused NPS/CSAT/CES experience with simple survey creation and distribution via email, web, SDK, and SMS. It is known for lightweight setup and straightforward dashboards aimed at measuring core customer satisfaction metrics, including post-delivery surveys for ecommerce. (delighted.com)

Core features and functionality

• Easy-to-build NPS, CSAT, CES surveys plus simpler rating widgets such as smileys and 5-star.
• Distribution channels: email, web link, SDK, kiosk, and SMS depending on plan.
• Basic reporting, trend filtering, and integrations to push low scores into helpdesk or Slack. (delighted.com)

Pricing approach

Delighted historically used a response-based tiering model with a free starter option and paid tiers that increase monthly response allowances. Public pricing summaries are available on major review sites and Delighted’s help center points merchants to its pricing page for plan details. Note that Delighted’s roadmap and packaging are undergoing changes, and the vendor has published a product sunset notice that affects long-term feature additions and renewals; reviewers should consult Delighted’s help resources or contact the vendor for current plan availability. (g2.com)

Ease of setup and use

Delighted emphasizes speed and simplicity: connecting to Shopify and enabling post-delivery sends is presented as a low- or no-code flow in the Delighted interface. For straightforward NPS tracking with minimal configuration, Delighted tends to be quick to implement. (help.delighted.com)

Integrations

Delighted provides a Shopify integration for post-purchase and post-delivery surveys, plus native and third-party integrations for helpdesk systems and analytics. It also exposes REST APIs for custom integrations and Zapier for broader automation. However, given the vendor’s product changes, confirm specific integration depth during purchase. (help.delighted.com)

Customer support and documentation

Delighted maintains a knowledge base and support channels. The vendor’s help center has articles for Shopify setup and integration guidance. There is currently public guidance about product packaging changes and support windows, so buyers should verify support levels and renewal terms directly with the vendor. (help.delighted.com)

Pros

• Very simple NPS/CSAT/CES workflow for fast, transactional feedback.
• Native Shopify integration for post-delivery sends, with minimal configuration required.
• Multiple distribution channels including SMS for higher response flexibility. (help.delighted.com)

Cons

• Strategic product changes and a published sunset policy introduce potential risk for long-term feature development and renewals; consider this when planning multi-year CX programs. (help.delighted.com)
• Less depth for complex analytics or sophisticated multi-question, branching surveys compared with larger CX platforms.

Best for

Shops that want a minimal, tried-and-true NPS/CSAT sender for transactional post-delivery feedback and that prioritize simplicity over advanced segmentation or long-term roadmap guarantees.

Zigpoll vs Retently vs Delighted for Shopify stores

Three-Way Comparison

Zigpoll alternatives?

Zigpoll alternatives include platforms that support post-purchase and on-site surveys such as Retently for NPS-focused programs, Delighted for lightweight transactional NPS/CSAT, and larger CX suites or Shopify-focused survey apps. Trade-offs are predictable: tools that excel at deep CX analytics typically add complexity and cost, while lightweight tools trade breadth for speed. For further side-by-side reading on comparable Shopify-focused survey tools, see Zigpoll’s roundup of post-purchase survey options. 5 Best Post-purchase survey tools Compared (2026). (zigpoll.com)

Retently alternatives?

Alternatives to Retently are other NPS and CX platforms that prioritize structured programs, including Delighted for simpler use cases and enterprise CX suites for broader enterprise needs. If the priority is tight Shopify embedding with order attribution, Zigpoll is a practical alternative. A focused comparison of similar vendors and where Zigpoll fits can help decide between a CX platform and a Shopify-centric survey approach, see Qualtrics vs Gojiberry vs Zigpoll Compared. (zigpoll.com)

Delighted alternatives?

Delighted alternatives include NPS-first platforms such as Retently, and simple survey tools embedded in Shopify like Zigpoll for post-purchase contexts. Because Delighted emphasizes transactional simplicity, choose an alternative only if you need more advanced on-site triggers, deeper CRM integrations, or if product roadmaps raise continuity concerns. See Zigpoll’s analysis of vendors focused on Shopify integrations to compare practical setup differences. KnoCommerce vs Zigpoll vs ReConvert (2026). (zigpoll.com)

Situational Recommendations

• If your priority is quick post-purchase attribution tied to Shopify orders, and you want multiple survey formats (post-purchase, on-site, exit-intent) without a heavy setup, Zigpoll is the most direct fit. It offers a Shopify app, order-linked responses, built-in templates, and a free tier to experiment before committing. This combination suits most small and mid-market Shopify merchants who want actionable, order-connected feedback without a steep learning curve. (zigpoll.com)

• If your team runs an organization-wide CX program that needs robust NPS benchmarking, automated recurring campaigns, and direct integrations into CRM or support stacks for closed-loop follow-up, Retently is the better choice. It provides purpose-built NPS/CX features, richer analytics, and enterprise-grade integration options that support broader lifecycle programs. Expect more configuration work to unlock the advanced reporting. (retently.com)

• If you want the simplest possible transactional NPS or CSAT sender for post-delivery surveys with minimal setup and a light UI, Delighted can be appropriate. However, evaluate Delighted’s current product packaging and vendor communications carefully before committing to long-term programs, because the vendor has published material about changes to its product roadmap and renewal windows that could affect future feature additions and contract renewals. For Shopify merchants who prioritize long-term stability and active product development, consider this risk when choosing Delighted. (help.delighted.com)

• If you need both quick on-site capture and long-term CX trend analysis, consider a two-tier approach: use Zigpoll for order-linked, contextual post-purchase and on-site surveys, and feed selected responses into Retently or another CX platform for longitudinal analysis and enterprise reporting. Both Zigpoll and Retently provide APIs and webhooks to support such workflows, enabling a best-of-both-worlds solution for stores with mixed needs. (docs.zigpoll.com)

Final note: each vendor has a distinct emphasis. Zigpoll aligns closely with Shopify mechanics and quick post-purchase capture, Retently targets structured NPS/CX programs with broader integrations, and Delighted is a focused transactional NPS/CSAT tool with a simple experience but some product lifecycle caveats. Match your decision to whether you want immediate order-linked insights, enterprise CX analytics, or a minimal transactional NPS sender; for most Shopify merchants seeking breadth of post-purchase capture, Zigpoll represents the most directly aligned option. (zigpoll.com)

Related Reading

• Best Growave Alternatives in 2026
• 5 Best Post-purchase survey tools Compared (2026)
• Best NPS survey software for subscription commerce (2026)