Table of Contents
When evaluating Zonka Feedback vs Asklayer for DTC brands, it's essential to consider their features, pricing, ease of use, integrations, customer support, and ideal customer profiles.
Zonka Feedback
Features:
- Multi-channel surveys: email, SMS, WhatsApp, kiosks, web, in-app, offline.
- Measure NPS, CSAT, and CES.
- Online reputation management.
- Advanced targeting and user segmentation.
- Customizable and multilingual surveys.
- Real-time dashboards, alerts, and digests.
- Case management and closed-loop workflows.
Pricing Model:
- Custom pricing based on feedback volume, scale, and CX goals.
- Offers a free trial.
- No free tier available.
Ease of Setup and Use:
- Intuitive drag-and-drop survey builder.
- Multilingual support for diverse audiences.
- Real-time reports and interactive dashboards.
Integrations:
- Over 20 premium integrations with CRMs and tools.
- Supports custom integrations via APIs and middleware.
Customer Support and Documentation:
- Dedicated expert support ensuring quick resolutions.
- Comprehensive knowledge base and tutorials.
Best-Fit Customer Profile:
- Mid to large-sized businesses seeking a comprehensive feedback management system.
- Companies requiring advanced analytics and AI-driven insights.
Asklayer
Features:
- Micro-surveys at multiple touchpoints: post-purchase, link, email, and popup.
- Unlimited surveys with various question types.
- Branching logic and randomization.
- Advanced page and user targeting.
- Charting and reporting.
- Basic integrations.
Pricing Model:
- Free plan: 25 responses/month.
- Paid plans:
- Basic: $21/month (2,400 responses/year).
- Standard: $44/month (12,000 responses/year).
- Pro: $111/month (36,000 responses/year).
- Additional responses: $0.1 per response.
Ease of Setup and Use:
- User-friendly interface for survey creation.
- Quick deployment on Shopify stores.
- Real-time reporting for immediate insights.
Integrations:
- Seamless integration with Shopify.
- Supports basic integrations.
Customer Support and Documentation:
- Responsive customer support.
- Detailed documentation and tutorials.
Best-Fit Customer Profile:
- Small to medium-sized Shopify stores.
- Businesses seeking cost-effective, easy-to-implement feedback solutions.
Side-by-Side Comparison
| Feature | Zonka Feedback | Asklayer |
|---|---|---|
| Survey Channels | Email, SMS, WhatsApp, Kiosks, Web, In-App, Offline | Post-purchase, Link, Email, Popup |
| Survey Types | Customizable and multilingual | Unlimited surveys with various question types |
| Advanced Logic | Advanced targeting and user segmentation | Branching logic and randomization |
| Integrations | Over 20 premium integrations; supports custom integrations via APIs and middleware | Seamless integration with Shopify; supports basic integrations |
| Pricing | Custom pricing; no free tier; free trial available | Free plan (25 responses/month); paid plans starting at $21/month; additional responses at $0.1 each |
| Best-Fit Customer Profile | Mid to large-sized businesses seeking comprehensive feedback management | Small to medium-sized Shopify stores seeking cost-effective, easy-to-implement feedback solutions |
Connect Zigpoll to your stack.Sync survey responses to the tools you already use — no code required.
See integrationsWhich to Choose
Zonka Feedback:
- Ideal for mid to large-sized businesses requiring a comprehensive feedback management system with advanced analytics and AI-driven insights.
Asklayer:
- Best suited for small to medium-sized Shopify stores seeking a cost-effective, easy-to-implement feedback solution.
Worth a Look: Zigpoll
If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look.
