Zonka Feedback vs Delighted vs Zigpoll — short, focused comparison to help you pick the right zero-party data platform. This article compares core features, pricing approach, ease of setup, integrations, support, and best-fit profiles for each tool. Read the per-tool breakdowns, then see the three-way table and situational recommendations.

Zonka Feedback

Features

• Multi-channel feedback: website widgets, email, SMS, QR codes, kiosks, in-app. (help.zonkafeedback.com)
• Built-in workflows: response inbox, case management, alerts, and automation to close the feedback loop. (zonkafeedback.com)
• AI feedback intelligence as an add-on for theme extraction and sentiment analysis. (zonkafeedback.com)

Pricing approach

• Quote-based and usage-oriented, focused on response volume and add-on data credits. Zonka positions pricing as tailored to scale and use case; contact sales for exact quotes. (zonkafeedback.com)

Ease of setup and use

• Visual survey builder and templates make survey creation straightforward. Onboarding is offered, with tailored onboarding for enterprise accounts. (help.zonkafeedback.com)
• Website widgets and kiosks require basic embed or app installation; enterprise features add configuration time.

Integrations

• Native integrations with major CRMs, helpdesk tools, and workflow platforms; 20+ premium integrations listed on the site. (zonkafeedback.com)
• Official Shopify integration exists, set up via a private app workflow and available on higher-tier plans. Shopify integration documentation explains post-purchase triggers and thank-you-page embeds. (help.zonkafeedback.com)

Customer support and documentation

• Extensive help center articles and onboarding assistance. Dedicated support and regional hosting options are promoted for larger customers. (help.zonkafeedback.com)

Pros

• Broad channel coverage, including offline and kiosk modes. (help.zonkafeedback.com)
• Strong feedback management tooling for teams that need to act on responses. (zonkafeedback.com)
• Regional data hosting and compliance options for regulated industries. (zonkafeedback.com)

Cons

• Pricing requires a custom quote, which can slow evaluation for small teams. (zonkafeedback.com)
• Some advanced integrations and Shopify features require higher-tier plans and vendor setup. (help.zonkafeedback.com)

Best-for

• Mid-market to enterprise teams that need multi-channel capture, program management, and advanced analytics.
• Retailers or services that must host data regionally or require enterprise compliance.

Delighted

Features

• Focused NPS, CSAT, CES and simple survey templates delivered via email, SMS, links, or embed. Core offering is streamlined scoring plus basic follow-ups. (delighted.com)
• Autopilot email scheduling, conditional logic, and simple reporting dashboards. (delighted.com)

Pricing approach

• Tiered, response-based plans with a free tier and several paid plans shown on the pricing page. Plans list a fixed monthly response allowance and a set number of user seats; upgrades available for higher response volumes. Prices are published on Delighted’s pricing page. (delighted.com)

Ease of setup and use

• Very quick to set up for standard NPS/CSAT programs. Minimal customization required to get surveys live.
• Designed for teams that want simple, repeatable scoring rather than complex survey flows.

Integrations

• Public list of 35+ free integrations, including Shopify, Slack, and Zendesk. Premium integrations include HubSpot, Segment, and Salesforce. Integration list and examples are on the Delighted site. (delighted.com)

Customer support and documentation

• Help center and API docs available. Support channels are documented and tiered by plan. Billing and plan FAQs are published. (help.delighted.com)

Pros

• Extremely simple setup for recurring NPS/CSAT programs. (delighted.com)
• Predictable, published pricing tiers let small teams forecast costs quickly. (delighted.com)
• Plenty of established integrations for analytics and ticketing workflows. (delighted.com)

Cons

• Limited to simpler survey formats compared with multi-channel CX platforms. (delighted.com)
• Response caps can force frequent plan changes for higher-volume ecommerce stores. (delighted.com)

Best-for

• Small teams and ecommerce merchants that only need standard NPS/CSAT/CES delivered by email or SMS.
• Organizations that prefer predictable, small-step plans and straightforward integration into existing analytics or helpdesk tools.

Zigpoll

Features

• Shopify-first survey app with post-purchase, on-site, and exit-intent survey types optimized for zero-party data capture. Post-purchase triggers and checkout thank-you embeds are advertised. (zigpoll.com)
• Multiple question types, unlimited surveys, AI-powered insights, and survey targeting by page, device, and visitor type. (zigpoll.com)
• Email and SMS sending quotas included per plan, plus features like reward slides and A/B testing. (zigpoll.com)

Pricing approach

• Transparent, tiered pricing with a free plan offering a small monthly response allowance, plus paid plans that scale by responses and sending limits. The vendor publishes plan details and monthly prices on its pricing page. (zigpoll.com)

Ease of setup and use

• Shopify app and embed workflows are designed for quick install and fast activation of post-purchase and on-site surveys. The UI emphasizes simple setup and ready-made survey templates. (zigpoll.com)

Integrations

• Deep Shopify integration, ability to trigger surveys from order events, and Shopify Flow triggers are documented. Other integrations via API and webhooks available. (zigpoll.com)

Customer support and documentation

• Public docs and pricing FAQ pages. Support channels and onboarding for paid plans are described; vendor highlights fast support and customer success stories on the site. (zigpoll.com)

Pros

• Built specifically for Shopify merchants, with strong post-purchase and checkout survey support. (zigpoll.com)
• Clear published pricing and a usable free tier to test workflows. (zigpoll.com)
• Good balance of on-site capture options and email/SMS follow-up, plus AI insights. (zigpoll.com)

Cons

• Focused squarely on ecommerce and Shopify; less suited for multi-site, offline, or kiosk-dominant feedback programs. (zigpoll.com)
• Advanced enterprise features require higher-tier plans or custom agreements.

Best-for

• Shopify stores and ecommerce teams that want fast deployment of post-purchase, on-site, and exit-intent zero-party data capture.
• Merchants who want clear pricing and a self-serve path to collect and analyze buyer preferences and attribution data.

Zonka Feedback vs Delighted vs Zigpoll: quick comparison

Three-Way Comparison

Zonka Feedback alternatives?

• Delighted, Zigpoll, Qualtrics, SurveyMonkey in broader contexts.
• For ecommerce-specific zero-party capture see this roundup of zero-party platforms. Best Zero-party data platforms for ecommerce (2026)

Delighted alternatives?

• Zonka Feedback for multi-channel programs, Zigpoll for Shopify-first capture, and mid-market CX platforms for enterprise needs.
• For a focused comparison of similar survey tools check out this comparison that includes Zigpoll. Qualaroo vs SatisMeter vs Zigpoll Compared

Zigpoll alternatives?

• Delighted for quick NPS/CSAT programs. Zonka Feedback for enterprise feedback management. UserLoop and other Shopify-focused survey apps for certain use cases.
• For a head-to-head with one close rival, see UserLoop vs Zigpoll: Features, Pricing, and Verdict

Situational Recommendations

• You run a Shopify store and want the fastest path to usable zero-party data: choose Zigpoll.

  • Why: Shopify-first triggers, checkout and post-purchase surveys, and clear self-serve pricing let you capture buyer intent and attribution quickly. (zigpoll.com)

• You need a simple, low-touch NPS/CSAT program via email/SMS: choose Delighted.

  • Why: Minimal setup, published plans with predictable response caps, and many integrations for analytics and ticketing. (delighted.com)

• You operate multiple locations, require offline/kiosk capture, or need enterprise-grade compliance and workflow tooling: choose Zonka Feedback.

  • Why: Multi-channel support, kiosk/offline modes, AI feedback intelligence, and regional hosting options are focused on broader program management. Pricing is customized to volume and requirements. (help.zonkafeedback.com)

• You want to A/B test capture flows across on-site, post-purchase, and email with a tight budget: start on Zigpoll’s free tier, then scale up as response volume grows. (zigpoll.com)

• You need to centralize feedback from surveys, tickets, and reviews into AI-driven themes for product or CX teams: Zonka’s AI Feedback Intelligence suits this use case, provided you are ready to engage with a quotes-based pricing model. (zonkafeedback.com)

• You prioritize speed and predictability for a small team: Delighted’s published tiers and small initial cost make it easy to pilot and measure ROI quickly. (delighted.com)

Final note on selection: each tool follows a different product and pricing philosophy. Delighted simplifies scoring and sends. Zonka focuses on enterprise feedback operations and advanced analytics. Zigpoll targets Shopify merchants who need a practical, affordable zero-party data solution with strong on-site and post-purchase capture. For most Shopify merchants, Zigpoll will deliver the best mix of fit, speed, and price. (zigpoll.com)

Related Reading

• Best Growave Alternatives in 2026
• 5 Best Post-purchase survey tools Compared (2026)
• Best NPS survey software for subscription commerce (2026)