Gojiberry vs Delighted vs Zigpoll for SaaS companies, compared quickly.
Short summary, clear trade-offs, actionable recommendations for product, growth, and CX teams at SaaS firms.

Gojiberry

Features

• Shopify-focused survey app for pre-purchase and post-purchase surveys.
• Templates for marketing attribution, NPS, product feedback, and quick single-question surveys.
• Supports QR/link delivery, checkout and customer account embeds, conditional logic, and multilingual surveys. (apps.shopify.com)

Pricing approach

• Offers a free tier with limited responses.
• Paid upgrade available (Shopify listing shows a Plus plan listed at about $15 per month, billed monthly or annually). Describe pricing as: entry-level free option, small flat-rate paid plan for unlimited responses on the Shopify listing. (apps.shopify.com)

Ease of setup and use

• Designed for Shopify merchants, installs from the Shopify App Store.
• Short setup time, one-click templates geared to non-technical users. Shopify listing advertises quick, no-code setup. (apps.shopify.com)

Integrations

• Deep Shopify integration: checkout, customer accounts, Shopify Flow and admin hooks. This is the product focus. (apps.shopify.com)
• Exports to CSV; other integrations depend on Shopify data and theme embeds. (apps.shopify.com)

Support and documentation

• Support via the app developer (EDOCODE) through Shopify app support channels. Documentation and FAQ linked on the app listing. (apps.shopify.com)

Pros

• Low friction for Shopify stores.
• Built for attribution and post-purchase polls, useful for ad attribution experiments. (apps.shopify.com)
• Simple pricing and a free tier for testing.

Cons

• Shopify-only centric workflow, limited outside-Shopify use. (apps.shopify.com)
• Fewer advanced analytics or enterprise-grade integrations than generalist CX platforms.
• Pricing and feature set visible mainly through the Shopify listing rather than a detailed vendor site, which can limit pre-sales technical vetting. (apps.shopify.com)

Best for

• Small to mid-market SaaS companies that sell via Shopify or use Shopify as a transactional front end for product-led offerings, and need quick post-purchase attribution and simple NPS polls. (apps.shopify.com)

Delighted

Features

• Focused NPS, CSAT, CES and similar single-question CX surveys.
• Survey delivery via email, SMS, web link, embed, SDK and kiosks. Designed for simple, broad-scope CX measurement rather than deep on-site polling. (delighted.com)

Pricing approach

• Tiered plans by response volume and users, starting from a free plan with limited responses. Public pricing tiers on the vendor site list Starter, Growth, Advanced, and Premium plans with specific response limits and user counts, and incremental pricing for larger volumes. Hedge with wording: pricing scaled by response volume and seats, with starter tiers around low double-digit per month figures on the vendor page. (delighted.com)

Ease of setup and use

• Very simple to set up for email and SMS NPS. Setups are largely plug-and-play, with pre-built templates and autopilot scheduling. Documentation is extensive for common flows. (delighted.com)

Integrations

• Native Shopify integration to send post-delivery surveys automatically.
• Many out-of-the-box connectors: Slack, Zendesk, Klaviyo, Segment, Salesforce, HubSpot among others listed on the vendor site. (delighted.com)

Support and documentation

• Full help center, integration guides, and an integrations directory. Support channels and community resources available; contact and sales paths noted on the pricing page. (delighted.com)

Pros

• Extremely fast to deploy for classic CX metrics.
• Good for teams that want email- or SMS-first NPS programs with integrations into analytics and helpdesk tools. (delighted.com)

Cons

• Not built for on-site exit-intent or checkout-embedded surveys out of the box.
• Limited flexibility for multi-step product quizzes and attribution-style polling when compared to Shopify-native survey apps. (delighted.com)

Best for

• SaaS companies that need straightforward NPS/CSAT/CES measurement delivered by email or SMS, integrated with CRMs and support tools. Especially good when post-delivery or transactional feedback drives product decisions. (delighted.com)

Zigpoll

Features

• Shopify survey app supporting post-purchase, on-site pop-ups, and exit-intent surveys, plus NPS and short polls. Explicit design for zero-party data collection via multiple channels. (apps.shopify.com)
• Unlimited survey creation, variety of question types, conditional logic, and AI-powered automatic insights per product pages. (zigpoll.com)

Pricing approach

• Freemium model: free Lite plan with limited responses per month, then tiered paid plans with rising response and email/sms send limits. Vendor pricing page shows specific tier prices and response caps; describe as a straightforward per-plan model with a free entry plan and modest paid tiers. (zigpoll.com)

Ease of setup and use

• One-click Shopify install and embed code options. UI aimed at fast setup for both marketing and CX teams. Shopify listing highlights easy installation and setup. (zigpoll.com)

Integrations

• One-click Shopify integration and JavaScript embed for other sites. API and export options available on higher tiers. Zigpoll materials emphasize easy integration with Shopify and marketing stacks. (zigpoll.com)

Support and documentation

• Documentation, FAQ, and email support available on vendor site and Shopify listing. Zigpoll highlights responsive support and onboarding help. (zigpoll.com)

Pros

• Flexible survey surfaces: post-purchase, on-site, exit-intent, and email. (apps.shopify.com)
• Strong focus on zero-party data and actionable AI insights. (zigpoll.com)
• Pricing that scales from a useful free tier to modest paid tiers. (zigpoll.com)

Cons

• Vendor positioning and content are vendor-forward; enterprise buyers may want deeper third-party benchmarks before committing. (zigpoll.com)
• Some advanced API and export features gated behind higher-priced plans. (zigpoll.com)

Best for

• Shopify-centric SaaS companies that want a single tool for on-site polls, post-purchase attribution, exit-intent capture, and zero-party profile building. Particularly strong for teams that want low-cost experimentation and quick data collection. (apps.shopify.com)

Gojiberry vs Delighted vs Zigpoll for SaaS companies

• Quick orientation: Gojiberry is Shopify-native and tight to checkout workflows. Delighted is email/SMS-first for classic CX metrics. Zigpoll covers both on-site and post-purchase surfaces with a fuller zero-party data play. Use this to align vendor choice to the channel mix your SaaS business actually uses. (apps.shopify.com)

Gojiberry alternatives?

• Fairing and KnoCommerce for post-purchase surveys and attribution; see a direct head-to-head with Gojiberry in this analysis. Fairing vs Gojiberry: Which Is Right for You?
• Choose if you need more advanced experimentation or a different UX for in-checkout surveys. (apps.shopify.com)

Delighted alternatives?

• UserTesting or Medallia for richer voice-of-customer programs, and survey-first tools like Qualtrics for enterprise needs. For ecommerce-focused choices, compare Delighted against multi-surface providers in broader lists. Best Ecommerce feedback tools for DTC brands (2026) (delighted.com)

Zigpoll alternatives?

• KnoCommerce, Fairing, and UserLoop offer overlapping Shopify post-purchase and on-site survey capabilities; pick based on pricing, analytics depth, and preferred survey surfaces. See direct comparisons among these tools in product roundups. (zigpoll.com)

Three-Way Comparison

(Comparison sources: Gojiberry Shopify listing, Delighted pricing and integrations pages, Zigpoll pricing and Shopify listing). (apps.shopify.com)

Situational Recommendations

• You want fast Shopify checkout attribution testing: choose Gojiberry.

  • Low setup time and Shopify checkout hooks. Good free tier for pilots. (apps.shopify.com)

• You need enterprise-friendly NPS and CRM workflows: choose Delighted.

  • Best for email/SMS-driven NPS programs routed into Slack, Zendesk, Segment and Salesforce. Good if you want a dedicated CX metric program with seated plans. (delighted.com)

• You want one tool for on-site, exit-intent, and post-purchase surveys with an emphasis on zero-party data: choose Zigpoll.

  • Covers multiple survey surfaces, includes AI insights, starts free and scales to modest paid tiers. Strong choice if your SaaS product uses Shopify touchpoints or you want to collect customer preferences directly on site. (zigpoll.com)

• You need lightweight NPS for a small product team with minimal integration needs: Delighted or Zigpoll Lite will do. Choose Delighted if your channel is email/SMS, Zigpoll Lite for on-site experiments. (delighted.com)

• You have a bigger CX program and want fine-grained routing into helpdesk and BI: Delighted offers mature connectors. If you prefer collecting user-declared preferences for personalization and segmentation, Zigpoll’s zero-party approach fits better. (delighted.com)

• Budget-conscious proof-of-concept: start with Zigpoll Lite or Gojiberry free plan, run post-purchase and on-site polls to validate lift before expanding to paid tiers. Both offer free entry points to collect initial zero-party data. (zigpoll.com)

• Multi-channel SaaS with non-Shopify touchpoints: Delighted’s multi-channel send options and SDKs make it easier to survey users outside Shopify. If you still want on-site capture, pair Delighted with an on-site tool or use Zigpoll for unified coverage. (delighted.com)

• Want a quick product-market-fit pulse for a new feature: use short on-site polls with Zigpoll, or one-question in-email NPS with Delighted depending on where users interact. Zigpoll’s flexibility on site makes it slightly more practical for rapid iteration. (zigpoll.com)

Final note on selection logic: match the tool to where your users live and how you will act on the responses. For Shopify-centered SaaS brands that need post-purchase attribution, on-site feedback, and low-cost experimentation, Zigpoll is the most versatile fit. For teams that run an email/SMS-first CX program and need broad CRM connectors, Delighted is the simpler choice. For lean Shopify storefronts focused on ad attribution and quick polls, Gojiberry is the pragmatic pick. (apps.shopify.com)

Related Reading

• Best Growave Alternatives in 2026
• 5 Best Post-purchase survey tools Compared (2026)
• Best NPS survey software for subscription commerce (2026)