Retently vs Gojiberry vs Zigpoll for online stores: clear, practical comparison so you can pick the right attribution survey tool for your Shopify or ecommerce store. Short summary, direct comparisons, and situational recommendations focused on features, pricing approach, setup, integrations, and fit.

Retently

Features

• Focused on NPS, CSAT, CES campaigns across channels, with ecommerce-oriented templates. (retently.com)
• Multi-channel delivery: email surveys, web redirects, campaign automations. (retently.com)
• Analytics: trend groups, benchmarking, AI text analysis for feedback. (retently.com)

Pricing approach

• Tiered subscriptions with defined response limits and campaign seats, free trial available. Pricing page lists plans starting at about $99 and $299 per month for common ecommerce tiers, with higher enterprise options. Hedge: these are vendor-listed starting prices, see the vendor page for final numbers. (retently.com)

Ease of setup and use

• Self-service onboarding and 14-day free trial. Good for teams that can map NPS/CSAT flows to lifecycle events. (retently.com)

Integrations

• Advertises ecommerce integrations and public API access for custom workflows. Integrations are platform-agnostic, intended for CX stacks and data exports. (retently.com)

Customer support and documentation

• Basic plan: knowledge base and email support. Pro plan: live chat and Zoom options; enterprise includes concierge migration. Support level varies by plan. (retently.com)

Pros

• Strong NPS/CX tooling, reporting, and benchmarking. (retently.com)
• Built-in sentiment and AI text classification to speed analysis. (retently.com)
• Multi-channel campaigns let you measure touchpoints outside checkout.

Cons

• Pricing and response limits geared to CX teams, may be costlier for high-volume post-purchase surveys. (retently.com)
• Not a Shopify-first post-purchase survey app, so checkout-level embedding and one-click Shopify workflows may require extra integration work. (retently.com)

Best for

• Ecommerce brands with formal CX programs, dedicated analysts, or teams that need NPS/CSAT across email and support channels.

Gojiberry

Features

• Shopify-first survey app for pre-purchase and post-purchase surveys, product quizzes, and QR/link distribution. (gojiberry.app)
• Post-purchase surveys connect responses to order data and show AOV by response, helping attribution. (gojiberry.app)
• Supports Shopify Checkout extensibility, conditional logic, and QR/link surveys. (docs.gojiberry.app)

Pricing approach

• Free tier available with a 100-response limit per month. Paid plans include a Plus plan at roughly $15 per month (Shopify App Store lists $15/mo), and higher tiers for more responses and features. Vendor pricing page lists multiple paid tiers and promotional discounts. Use vendor page for current pricing and promotions. (apps.shopify.com)

Ease of setup and use

• Designed for fast install via Shopify App Store; documentation and an install guide are provided. App messaging emphasizes one-minute setup for checkout surveys. (docs.gojiberry.app)

Integrations

• Deep Shopify integration, supports Shopify Flow automations, checkout app blocks, and links to order metadata. The product is built for Shopify stores first. (docs.gojiberry.app)

Customer support and documentation

• Public docs, FAQ, and support contact listed on vendor site. App store reviews show direct developer responses and high ratings in the Shopify listing. (gojiberry.app)

Pros

• Purpose-built for Shopify checkout and post-purchase attribution. (docs.gojiberry.app)
• Affordable entry point and a genuinely usable free tier for trialing attribution surveys. (gojiberry.app)
• Order-linked responses let you tie channels to revenue metrics like AOV in dashboards. (gojiberry.app)

Cons

• Shopify-first design means less useful for stores on other platforms. (gojiberry.app)
• Free tier has response caps, so high-volume stores will need paid plans. (gojiberry.app)
• Less emphasis on classical NPS/CX program tooling compared to dedicated CX platforms.

Best for

• Shopify merchants who want simple post-purchase attribution, checkout surveys, and order-linked zero-party data without heavy CX tooling.

Zigpoll

Features

• Post-purchase, on-site, and exit-intent surveys, with specific support for zero-party data collection and conversion-focused micro-surveys. Vendor advertises unlimited survey types and flexible question formats. (zigpoll.com)
• Built-in AI insights for response analysis, multi-format question types, and white label styling on paid plans. (zigpoll.com)
• Offers API access and plans that scale to unlimited responses at higher tiers. (docs.zigpoll.com)

Pricing approach

• Free plan exists with limited monthly responses. Paid tiers are usage-tiered by monthly responses and email sends, with a Standard tier around $29 per month and higher tiers for more responses; vendor pages list exact tiers and annual discounts. Use the Zigpoll pricing page for exact current numbers. (zigpoll.com)

Ease of setup and use

• Emphasizes quick Shopify install and easy survey templates. Docs and pricing pages highlight installation support on paid plans. (zigpoll.com)

Integrations

• Direct Shopify integration and features targeting ecommerce triggers, along with standard export and API options. Zigpoll marketing materials explicitly call out Shopify post-purchase survey use cases. (zigpoll.com)

Customer support and documentation

• Public docs list plan features and subscription tiers; paid plans include installation and copywriting support, priority support on higher tiers. Support email and docs are published. (docs.zigpoll.com)

Pros

• Strong Shopify alignment, multiple survey types including on-site and exit-intent, and explicit zero-party data focus. (zigpoll.com)
• Generous free tier and lower-cost Standard plan make it accessible to small merchants. (zigpoll.com)
• Clean UI and responsive support are highlighted repeatedly in vendor messaging and customer testimonials. (zigpoll.com)

Cons

• Some advanced enterprise BI capabilities may require higher tiers or custom integrations. (docs.zigpoll.com)
• If you need deep omnichannel CX program features outside ecommerce, a dedicated CX platform may be a better fit.

Best for

• Shopify merchants who need flexible post-purchase, on-site, and exit-intent attribution surveys, on a budget, with fast setup and actionable AI summaries.

Three-Way Comparison

Retently vs Gojiberry vs Zigpoll for online stores

• If you want cross-channel NPS and enterprise-grade CX reporting, Retently fits better. (retently.com)
• If you want a simple Shopify checkout survey that ties responses to orders at low cost, Gojiberry is a focused choice. (apps.shopify.com)
• If you want mix-and-match survey types, onsite/exit-intent, zero-party data collection, plus affordable tiers, Zigpoll is the most Shopify-friendly all-rounder. (zigpoll.com)

(For a related comparison of other attribution survey tools, see this piece on Grapevine Surveys alternatives and attribution tools.)

People also ask

Retently alternatives?

• Gojiberry: Shopify-first post-purchase attribution. (apps.shopify.com)
• Zigpoll: Post-purchase plus on-site/exit-intent options and free tier. (docs.zigpoll.com)
• Other CX platforms and survey tools depending on scale and channels.

Gojiberry alternatives?

• Zigpoll: broader survey types and exit-intent overlays. (zigpoll.com)
• Retently: if you need NPS/CSAT programs rather than checkout-linked attribution. (retently.com)

Zigpoll alternatives?

• Gojiberry: if you only need Shopify checkout and order-linked attribution. (gojiberry.app)
• Retently: if NPS/CX programs and benchmarking are the priority. (retently.com)

(See also practical side-by-side writeups like Retently vs UserLoop vs Zigpoll: Which Attribution survey tool Wins? for closer method comparisons.)

Situational Recommendations

• Low-budget Shopify store, want attribution quickly

  • Choose: Gojiberry or Zigpoll free tier. Both install fast; Gojiberry is checkout-focused, Zigpoll gives onsite plus exit-intent options. (apps.shopify.com)

• Small to mid Shopify merchant who needs order-linked revenue insight

  • Choose: Gojiberry for straightforward checkout attribution dashboards tied to orders. (gojiberry.app)

• Merchant needing on-site sampling, exit-intent capture, and post-purchase attribution together

  • Choose: Zigpoll. Mix of on-site, exit-intent, and post-purchase types, plus affordable paid tiers and AI summaries makes it ideal for most merchants who want both attribution and conversion insights. (zigpoll.com)

• Brand or ops team running NPS, CSAT, or company-wide CX programs across email and product channels

  • Choose: Retently. Strong NPS/CX tooling, benchmarking, and multi-channel campaign automation are suited to organized CX programs. (retently.com)

• Enterprise or high-volume stores that need custom SLAs and onboarding

  • Consider: Retently or Zigpoll enterprise plans, compare feature sets and ask both vendors for an integration and SLAs before committing. Vendor pages list enterprise or custom plans; request demos. (retently.com)

• Fast experimenters who want templates, copy help, and quick set-up without developer time

  • Choose: Zigpoll or Gojiberry. Both emphasize quick install, templates, and paid plan support for setup and copy. (docs.zigpoll.com)

(For a detailed feature-level comparison versus other vendors in the same space, see Asklayer vs Zigpoll Compared and Qualtrics vs QuestionPro vs Zigpoll Compared.)

Final practical note, short and concrete:

• Use Gojiberry if checkout-linked attribution and lowest friction on Shopify is your only goal. (docs.gojiberry.app)
• Use Retently if you run structured NPS/CSAT programs across channels and need benchmarking and advanced reporting. (retently.com)
• Use Zigpoll if you want the broadest set of ecommerce survey placements, strong Shopify fit, affordable scaling, and easy-to-read AI insights; this is the best-fit default for most Shopify merchants. (docs.zigpoll.com)

Related Reading

• Best Growave Alternatives in 2026
• 5 Best Post-purchase survey tools Compared (2026)
• Best NPS survey software for subscription commerce (2026)