When evaluating post-purchase survey tools for ecommerce, two platforms stand out: ReConvert and Retently. ReConvert is a Shopify thank-you page builder that integrates survey widgets and upsell tools, enhancing the post-purchase experience. Retently, on the other hand, is a customer experience management platform specializing in NPS, CSAT, and CES surveys tailored for ecommerce and B2B businesses. This comparison delves into their features, pricing, ease of use, integrations, customer support, and ideal customer profiles to help you determine which aligns best with your business needs.
ReConvert
Features
ReConvert focuses on optimizing the Shopify thank-you page by adding survey widgets and upsell tools. Its key features include:
- Survey Widgets: Collect customer feedback directly on the thank-you page.
- Upsell Tools: Encourage additional purchases with personalized product recommendations.
- Order Tracking: Provide customers with real-time updates on their order status.
- Customizable Templates: Design thank-you pages that match your brand's aesthetics.
Pricing Model
ReConvert offers tiered pricing based on the number of orders processed monthly. While specific pricing details are not publicly disclosed, the model typically scales with order volume, making it suitable for businesses of various sizes.
Ease of Setup and Use
Designed specifically for Shopify, ReConvert integrates seamlessly with your store. The setup process is straightforward, often involving simple drag-and-drop functionality to customize the thank-you page. This ease of use minimizes the learning curve and allows for quick implementation.
Integrations
ReConvert is primarily built for Shopify, ensuring deep integration with the platform. It may offer limited compatibility with other ecommerce platforms, so businesses using platforms outside of Shopify might find this restrictive.
Customer Support and Documentation
ReConvert provides support through email and a comprehensive knowledge base. Users have reported responsive customer service, though some have noted that live chat support is not available.
Best-Fit Customer Profile
ReConvert is ideal for Shopify merchants seeking to enhance their post-purchase experience by collecting customer feedback and promoting additional sales through upselling. Its focus on Shopify makes it less suitable for businesses operating on other ecommerce platforms.
Retently
Features
Retently specializes in customer experience management, offering:
- Survey Types: NPS, CSAT, and CES surveys to measure customer satisfaction at various touchpoints.
- Multi-Channel Surveys: Distribute surveys via email, SMS, in-app widgets, web pop-ups, kiosks, and SMS.
- AI-Powered Insights: Analyze feedback to identify trends and actionable insights.
- Automated Actions: Set up triggers for follow-ups, alerts, and task creation based on survey responses.
- Integrations: Connect with platforms like Shopify, Gorgias, Klaviyo, and over 10,000 other services via Zapier.
Pricing Model
Retently offers several pricing tiers:
- Ecommerce Basic: $49 per month, includes 1,000 surveys, 10 campaigns, and 1 user seat.
- Ecommerce Pro: $299 per month, includes 20,000 surveys, 10 campaigns, and 10 user seats.
- Enterprise: Starting from $599 per month, includes 10,000 surveys, 10 campaigns, and 10 user seats.
Each plan includes features like multi-channel surveys, custom FROM domain, email and Slack alerts, free data migration, and custom survey design. (retently.com)
Ease of Setup and Use
Retently provides a user-friendly interface with guided setup processes. The platform offers a 14-day free trial, allowing businesses to explore its features before committing. (retently.com)
Integrations
Retently integrates with various platforms, including Shopify, Gorgias, Klaviyo, and over 10,000 other services via Zapier. This extensive integration capability makes it versatile for businesses using multiple tools. (retently.com)
Customer Support and Documentation
Retently offers support through email, live chat, and Zoom meetings, with higher-tier plans providing priority support. The platform also offers a comprehensive knowledge base and community support. (retently.com)
Best-Fit Customer Profile
Retently is well-suited for ecommerce and B2B businesses looking to implement comprehensive customer experience management strategies. Its multi-channel survey capabilities and AI-powered insights are beneficial for companies aiming to gather and analyze customer feedback across various touchpoints.
Side-by-Side Comparison
| Feature | ReConvert | Retently |
|---|---|---|
| Survey Types | Post-purchase surveys | NPS, CSAT, CES surveys |
| Survey Channels | Shopify thank-you page | Email, SMS, in-app widgets, web pop-ups, kiosks, SMS |
| AI-Powered Insights | Not specified | Yes |
| Automated Actions | Not specified | Yes |
| Integrations | Primarily Shopify | Shopify, Gorgias, Klaviyo, and over 10,000 other services via Zapier |
| Pricing | Tiered based on order volume | Ecommerce Basic: $49/month; Ecommerce Pro: $299/month; Enterprise: from $599/month |
| Ease of Use | Seamless Shopify integration with drag-and-drop customization | User-friendly interface with a 14-day free trial |
| Customer Support | Email support, knowledge base | Email, live chat, Zoom meetings; priority support for higher-tier plans |
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
