NPS with the order attached.
Ask the 0–10 question on the thank-you page, by email or by SMS. Each score lands next to the order that earned it, so a 4 from a repeat buyer and a 10 from a first-timer never look the same.
Zigpoll is the trusted feedback partner for 20,000+ companies.
Three Steps to Your First Score
One-click Shopify install. Works with any website too.
Three questions, ready to go: the score, the reason, and a thank-you that branches by score. Change any of it later.
Thank-you page, email, SMS, survey link, on-site or POS. Turn on the automations you want.
Scores You Can Do Something With
Every score with the order, the product and the reason behind it.
Three questions, already written.
Add the template, pick where it shows, and the first scores land the same day. Edit questions, logic and rewards whenever you like.
Ask why on every score, and request a review only from promoters.
Start Free
Every score triggers something.
Detractors trigger a Shopify tag, a Klaviyo win-back flow, a Zendesk or Gorgias ticket and a Slack alert, seconds after the response. Promoters get a review request and a referral code.
Every score lands on the customer profile with the reason, the order and the channel it came from.
See all integrations
Your domain, your number, your look.
Send NPS from your own domain and number, inside your Klaviyo flows or straight from Zigpoll. Customers answer in the email, in the SMS thread or on your site, in about nine seconds.
One survey, one report, however it was delivered.
Start Free
Scores you can interrogate.
Compare NPS for first-time versus returning customers, find the products dragging the score down, or pull this week’s detractor verbatims, all from Claude or ChatGPT through the Zigpoll MCP server.
Fifty-five tools, read and write, with OAuth sign-in and no API key to paste.
Meet Zigpoll MCPCollect your first score today.
Free forever. No credit card. Cancel anytime.
Frequently Asked Questions
-
Can I send the NPS email from Klaviyo?
Yes. Drop the Zigpoll survey link, or the 0–10 buttons, into any Klaviyo, Mailchimp or Omnisend email. Each button carries the score and the customer, so the answer is recorded the moment they click. You can also send from Zigpoll directly, by email or SMS, from your own domain and number.
-
Where does the survey show up?
Wherever you put it: the Shopify thank-you page and order status page, an email, an SMS thread, a hosted survey link, an on-site widget or Shopify POS. Follow-up questions open on a hosted page that matches your brand.
-
What happens after the score?
You choose. Ask why, in their words, and branch by score: an exchange offer for detractors, a review or referral request for promoters. Open-text answers are classified by AI into themes.
-
Does this only work on Shopify?
No. Shopify gives you the deepest integration, with scores tied to orders and products, but the embed code works on any website and the email, SMS and link surveys work anywhere.
-
Can I show NPS to certain customers only?
Yes. Show it only to first-time buyers, returning customers, specific products or order values, countries, or customers with a given tag. Send the email or SMS version to any Klaviyo segment.
-
Can I wait until the product arrives before asking?
Yes. Ask on the thank-you page, or schedule the email or SMS for a set number of days after delivery so customers have used the product. Cap how often anyone is asked.
-
Do customers have to log in?
No. The score is recorded from the click or tap, and the survey knows who answered from the order or the link, so there is nothing to sign in to.
-
Which plans include NPS?
All of them. NPS, CSAT and every other question type are included on every plan, including the free plan. See pricing.
-
I already have NPS history in Delighted. Can I bring it over?
Yes. Import your historical scores by CSV so trends carry over, then switch delivery to Zigpoll. Most stores finish the switch in a day. Ask us for help with the import.
-
How is the score calculated?
The standard way: promoters (9–10) minus detractors (0–6), as a percentage of all responses. The report shows the score, the trend by week and the split, and you can filter it by product, channel or segment.
