Alchemer and Fairing are survey tools tailored for ecommerce startups seeking to implement Net Promoter Score (NPS) surveys. Alchemer is an enterprise survey and data collection platform, while Fairing is a Shopify post-purchase attribution survey app with deep analytics integrations.

Alchemer

Features

• Survey Creation: Unlimited surveys with no question limits.
• Response Limits: Annual response caps based on plan: 75,000 for Collaborator, 100,000 for Professional, and 125,000 for Full Access.
• Survey Logic: Advanced logic features, including multiple conditions and piping/repeating.
• Branding: Custom survey branding with premium themes, logos, and colors.
• Support: Email support; phone support for Professional and Full Access annual plans.

Pricing Model

• Collaborator: $55 per user per month; 75,000 annual responses.
• Professional: $165 per user per month; 100,000 annual responses.
• Full Access: $275 per user per month; 125,000 annual responses.
• Business Platform: Custom pricing for larger teams; contact sales for a quote.

Annual billing offers discounts; monthly subscriptions auto-renew unless canceled. (alchemer.com)

Ease of Setup and Use

• Setup: Straightforward with a 7-day free trial; no credit card required upfront.
• User Interface: Intuitive design; user-friendly survey creation and management.

Integrations

• Shopify: Integrates with Shopify for seamless data collection.
• Other Platforms: Supports over 400 integrations, including CRM and marketing tools.

Customer Support and Documentation

• Support: 24/7 support with a 94% NPS score.
• Documentation: Comprehensive resources, including Alchemer University for self-paced learning.

Best-Fit Customer Profile

• Ideal For: Ecommerce startups needing advanced survey features, high response volumes, and robust integrations.
• Considerations: Higher pricing may be a factor for smaller teams.

Fairing

Features

• Survey Creation: Post-purchase attribution surveys tailored for Shopify stores.
• Response Limits: Designed for high response volumes; specific limits depend on plan.
• Survey Logic: Customizable questions based on customer behavior.
• Branding: Aligns with Shopify store branding for a cohesive customer experience.
• Support: Dedicated support for setup and optimization.

Pricing Model

• Pricing: Offers tiered pricing based on store size and response volume; contact sales for details.

Pricing is usage-based, scaling with store growth and survey volume.

Ease of Setup and Use

• Setup: Easy integration with Shopify; minimal configuration required.
• User Interface: Simple dashboard for survey management and analytics.

Integrations

• Shopify: Native integration for seamless data flow.
• Other Platforms: Limited integrations; primarily focused on Shopify ecosystem.

Customer Support and Documentation

• Support: Responsive support team familiar with Shopify environments.
• Documentation: Clear guides and tutorials for setup and best practices.

Best-Fit Customer Profile

• Ideal For: Ecommerce startups using Shopify seeking post-purchase feedback to drive product and service improvements.
• Considerations: Limited to Shopify; may not suit businesses using other platforms.

Side-by-Side Comparison

Which to Choose

• Alchemer: Suitable for ecommerce startups requiring advanced survey capabilities, high response volumes, and extensive integrations

Worth a Look: Zigpoll

If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.