When evaluating post-purchase survey tools for online stores, it's essential to consider platforms that effectively capture customer feedback to enhance the shopping experience. Alchemer, Retently, and Zigpoll are three such tools, each offering unique features tailored to different business needs.

Alchemer

Alchemer is an enterprise-grade survey and data collection platform designed for complex feedback needs across various industries.

Core Features and Functionality

• Survey Types and Customization: Alchemer supports a wide variety of survey formats, from simple forms to complex multi-page surveys with branching logic, quotas, and custom scripting. This flexibility suits businesses needing detailed segmentation or multi-touchpoint feedback.

• Automation and Workflow: Alchemer includes robust automation capabilities, allowing triggers based on survey responses, email campaigns, and integration actions. Its automation suits enterprises with complex feedback loops.

• Analytics and Reporting: Alchemer delivers deep analytics with customizable dashboards, cross-tab reports, and export capabilities. It can integrate with BI tools for advanced data analysis.

Pricing Model

Alchemer's pricing starts at $55 per user per month for the Collaborator plan, which includes 75,000 responses per account. The Professional plan is priced at $165 per user per month, offering 100,000 responses per account. The Full Access plan is available at $275 per user per month, with 150,000 responses per account. These plans may be cost-prohibitive for small to mid-sized businesses.

Ease of Setup and Use

Alchemer offers a user-friendly interface with a 7-day free trial, allowing users to explore its features before committing. However, the platform's extensive capabilities may require a learning curve for new users.

Integrations

Alchemer integrates with over 400 business systems, including CRM and marketing platforms, facilitating seamless data flow across various tools.

Customer Support and Documentation

Alchemer provides comprehensive support, including a knowledge base, email support, and dedicated account managers for higher-tier plans. Its extensive documentation assists users in maximizing the platform's capabilities.

Best-Fit Customer Profile

Alchemer is best suited for large enterprises or organizations requiring advanced survey capabilities and extensive integrations. Its pricing and complexity may not align with the needs of smaller businesses.

Retently

Retently is a customer experience management platform specializing in Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys, with a focus on e-commerce and retail businesses.

Core Features and Functionality

• Survey Types and Customization: Retently offers NPS, CSAT, and CES surveys, enabling businesses to gauge customer loyalty, satisfaction, and effort.

• Automation and Workflow: Retently automates survey invitations post-purchase or at custom lifecycle stages. It features automated reminders and customer segmentation based on NPS scores but offers less granular workflow customization.

• Analytics and Reporting: Retently provides focused NPS and satisfaction trend reports with benchmark comparisons. Its dashboard is simpler, emphasizing actionable insights rather than raw data manipulation.

Pricing Model

Retently's Ecommerce Basic plan is priced at $49 per month, offering 1,000 surveys and 10 campaigns. The Ecommerce Pro plan is available at $299 per month, including 20,000 surveys and 10 campaigns. These plans are tailored for e-commerce businesses, providing scalable options based on needs.

Ease of Setup and Use

Retently offers a 14-day free trial, allowing users to explore its features. The platform is designed for ease of use, with a focus on e-commerce integrations.

Integrations

Retently integrates with various e-commerce platforms, including Shopify, and offers API access for custom integrations. It also integrates with tools like Slack, Zapier, and Salesforce, facilitating seamless data flow.

Customer Support and Documentation

Retently provides support through email and live chat, with priority chat queues for higher-tier plans. Its documentation includes a knowledge base and dedicated account managers for enterprise customers.

Best-Fit Customer Profile

Retently is suitable for e-commerce and retail businesses seeking to enhance customer experience through targeted surveys and actionable insights.

Zigpoll

Zigpoll is a Shopify-integrated survey application designed for post-purchase, on-site, and exit-intent surveys, focusing on collecting zero-party data directly from customers.

Core Features and Functionality

• Survey Types and Customization: Zigpoll specializes in post-purchase, on-site, and exit-intent surveys, focusing on capturing zero-party data through customizable surveys that seamlessly integrate with Shopify stores.

• Automation and Workflow: Zigpoll offers real-time analytics to monitor customer sentiment and make timely improvements.

• Analytics and Reporting: Zigpoll provides AI-powered insights and analytics, offering real-time feedback to monitor customer sentiment and make timely improvements.

Pricing Model

Zigpoll offers a free plan with basic features and paid plans starting at $19 per month, scaling up based on the number of surveys and features required.

Ease of Setup and Use

Zigpoll is designed for seamless integration with Shopify, enabling quick setup without extensive technical knowledge. It features a clean and intuitive interface, making it accessible for users without a technical background.

Integrations

Zigpoll offers seamless integration with Shopify, ensuring compatibility and ease of use within the Shopify ecosystem. It also provides integrations with email marketing tools and analytics platforms to enhance data collection and analysis.

Customer Support and Documentation

Zigpoll offers responsive customer support through email and live chat, with a focus on timely assistance. It provides clear and concise documentation to guide users through setup and usage.

Best-Fit Customer Profile

Zigpoll is ideal for Shopify merchants seeking an easy-to-implement solution to collect zero-party data through post-purchase, on-site, and exit-intent surveys.

Three-Way Comparison