Table of Contents
When comparing AskNicely vs Hulk NPS Post Purchase Survey for online stores, it's essential to evaluate each tool's features, pricing, ease of use, integrations, customer support, and ideal customer profiles.
Core Features and Functionality
AskNicely:
- Focuses on Net Promoter Score (NPS) surveys.
- Offers Touch Base (relational) and Follow-Up (transactional) surveys.
- Provides automated workflows based on survey scores.
- Integrates with major CRMs like Salesforce, HubSpot, and Zendesk.
- Offers customizable survey questions and advanced analytics.
Hulk NPS Post Purchase Survey:
- Specializes in post-purchase NPS surveys on Shopify thank-you pages.
- Provides customizable surveys with multiple-choice and free-text responses.
- Offers data export options for further analysis.
- Integrates seamlessly into the Shopify checkout process.
- Provides basic reporting focused on NPS scores.
Pricing and Value
AskNicely:
- Pricing is customized; contact sales for a quote.
- Offers a mobile app and enterprise-scale options.
- Integrates with major CRMs and Slack.
- Provides automated workflows based on survey scores.
Hulk NPS Post Purchase Survey:
- Offers a free plan for development stores.
- Pro Plan: $25/month or $250/year (17% savings).
- Includes unlimited responses, white-labeled forms, data export, and more.
- Integrates seamlessly into the Shopify checkout process.
Ease of Setup and Use
AskNicely:
- Setup involves integration with e-commerce platforms and user segmentation.
- Interface is clean and focused on NPS workflows.
- Initial setup may benefit from training or support.
Hulk NPS Post Purchase Survey:
- Designed specifically for Shopify; setup is embedded in the Shopify thank-you page.
- Plug-and-play with minimal configuration.
- User-friendly interface with drag-and-drop editor.
Integrations
AskNicely:
- Integrates with major CRMs like Salesforce, HubSpot, and Zendesk.
- Supports Slack integration for survey responses.
Hulk NPS Post Purchase Survey:
- Integrates seamlessly into the Shopify checkout process.
- Offers data export options for further analysis.
Customer Support and Documentation
AskNicely:
- High marks for customer service with dedicated onboarding, live chat, webinars, and detailed documentation.
- Customers appreciate proactive support and fast issue resolution.
Hulk NPS Post Purchase Survey:
- Known for responsive Shopify app support, with direct email and some live support.
- Documentation is focused but not very extensive outside Shopify.
Best-Fit Customer Profile
AskNicely:
- Ideal for e-commerce and service businesses focused on NPS with full customer journey analytics.
- Suitable for businesses willing to invest in a setup phase for advanced NPS features.
Hulk NPS Post Purchase Survey:
- Best for Shopify stores wanting simple, automated NPS at the post-purchase stage.
- Suitable for merchants seeking quick deployment and ease of use.
Comparison Table
| Feature | AskNicely | Hulk NPS Post Purchase Survey |
|---|---|---|
| Survey Types | NPS, CSAT, 5 Star, Touch Base, Follow-Up | NPS, Post-Purchase |
| Customization | High (multiple question types, advanced logic) | Moderate (focus on NPS, limited question types) |
| Integrations | Salesforce, HubSpot, Zendesk, Slack | Shopify |
| Pricing | Custom pricing; contact sales | Free plan; Pro Plan: $25/month or $250/year |
| Ease of Use | Requires setup and training | Plug-and-play; minimal configuration |
| Customer Support | Dedicated onboarding, live chat, webinars, detailed documentation | Responsive support; focused documentation |
| Ideal Customer | E-commerce and service businesses focused on NPS analytics | Shopify merchants seeking simple post-purchase NPS surveys |
Which to Choose?
For Shopify Stores Seeking Simple Post-Purchase Feedback:
- Hulk NPS Post Purchase Survey is ideal due to its seamless integration with Shopify, ease of setup, and focus on post-purchase NPS surveys.
For E-commerce and Service Businesses Focused on NPS Analytics:
- AskNicely offers advanced NPS features, customizable surveys, and integrations with major CRMs, making it suitable for businesses aiming for comprehensive customer experience management.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. It's a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing flexibility in gathering customer feedback across different touchpoints.
