When evaluating Shopify survey apps for ecommerce, it's essential to compare AskNicely and ReConvert to determine which aligns better with your business needs. AskNicely is an NPS-focused customer feedback platform tailored for ecommerce and service businesses, while ReConvert is a Shopify thank-you page builder that integrates survey widgets and upsell tools.
AskNicely
Core Features and Functionality
AskNicely specializes in collecting Net Promoter Score (NPS) feedback through various channels, including email, in-app, and SMS surveys. It offers real-time analytics, automated workflows, and integrates with platforms like Salesforce. However, it lacks advanced survey customization options and multi-language support.
Pricing Model
AskNicely's pricing is tiered, starting at approximately $375 per month for the Professional plan, with custom pricing for enterprise solutions. This structure may be cost-prohibitive for small to mid-sized businesses.
Ease of Setup and Use
The platform is user-friendly, with straightforward survey creation and deployment. However, the lack of advanced customization options may limit flexibility for some users.
Integrations
AskNicely integrates with platforms like Salesforce, but it does not offer native Shopify integration, which may require additional setup for ecommerce businesses.
Customer Support and Documentation
AskNicely provides dedicated customer success managers for enterprise clients and responsive email/chat support. Its documentation is clear, offering best practices for NPS implementation.
Best-Fit Customer Profile
Ideal for mid-market to enterprise-level ecommerce businesses with a substantial budget, seeking a focused NPS solution with dedicated support.
ReConvert
Core Features and Functionality
ReConvert is a Shopify app that enhances the post-purchase experience by customizing the thank-you page with survey widgets and upsell tools. It offers a drag-and-drop editor for easy customization, aiming to boost average order value and customer retention. However, its survey capabilities are basic compared to dedicated survey platforms.
Pricing Model
ReConvert offers a free plan with limited features, and paid plans starting at $7.99 per month for up to 250 orders, scaling with order volume. This pricing structure is more accessible for small to medium-sized businesses.
Ease of Setup and Use
The app is designed for ease of use, with a user-friendly interface and drag-and-drop functionality, requiring no coding skills.
Integrations
ReConvert integrates seamlessly with Shopify, providing a native solution for Shopify merchants.
Customer Support and Documentation
ReConvert offers 24/7 support and a comprehensive knowledge base, with a focus on assisting Shopify users.
Best-Fit Customer Profile
Suitable for small to medium-sized Shopify stores aiming to enhance post-purchase experiences and increase average order value through upselling and basic survey integration.
Side-by-Side Comparison
| Feature | AskNicely | ReConvert |
|---|---|---|
| Core Functionality | NPS-focused customer feedback platform with real-time analytics | Shopify thank-you page builder with survey widgets and upsell tools |
| Pricing Model | Tiered pricing starting at approximately $375/month; custom enterprise pricing | Free plan available; paid plans starting at $7.99/month, scaling with order volume |
| Ease of Setup and Use | User-friendly with straightforward survey creation; limited customization | Easy setup with drag-and-drop editor; no coding required |
| Integrations | Integrates with platforms like Salesforce; no native Shopify integration | Native Shopify integration |
| Customer Support | Dedicated success managers for enterprise clients; responsive email/chat support | 24/7 support; comprehensive knowledge base |
| Best-Fit Customer Profile | Mid-market to enterprise-level ecommerce businesses with substantial budgets | Small to medium-sized Shopify stores aiming to enhance post-purchase experiences |
Which to Choose
For Dedicated NPS Feedback: If your primary goal is to collect and analyze NPS data across multiple channels with dedicated support, AskNicely is more suitable.
For Post-Purchase Experience Enhancement: If you aim to improve the post-purchase experience on your Shopify store by integrating surveys and upsell tools directly into the thank-you page, ReConvert is a better fit.
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. It offers post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
