KnoCommerce is a Shopify app specializing in post-purchase surveys, offering multi-question flows and zero-party data collection. Ecommerce businesses seeking alternatives to KnoCommerce have several options, each with distinct features, pricing models, and use cases.

1. SurveySparrow

Summary

SurveySparrow provides a versatile survey platform suitable for ecommerce businesses aiming to gather customer feedback through various channels.

Key Features

• Multi-Channel Surveys: Supports web, email, and mobile surveys.
• Survey Templates: Offers a library of customizable templates.
• Question Types: Includes multiple question formats, such as multiple choice, rating scales, and open-ended questions.
• Logic and Branching: Allows for personalized survey paths based on responses.
• Reporting and Analytics: Provides real-time analytics and reporting tools.

Pricing Approach

SurveySparrow offers tiered pricing based on features and response volume, with a free tier available for basic use.

Pros

• Multi-Channel Support: Reach customers through various platforms.
• Customizable Templates: Easily create surveys tailored to specific needs.
• Advanced Logic: Enhance survey relevance with conditional logic.

Cons

• Complexity: Some users may find the platform's extensive features overwhelming.
• Pricing: Advanced features are available only in higher-tier plans.

Best For

Businesses seeking a flexible survey tool with multi-channel capabilities and advanced customization options.

2. Jotform

Summary

Jotform is an online form builder that enables ecommerce businesses to create surveys, order forms, and feedback forms without coding.

Key Features

• Form Builder: Drag-and-drop interface for easy form creation.
• Templates: Access to a wide range of customizable templates.
• Integrations: Connects with various apps like Google Sheets, PayPal, and more.
• Conditional Logic: Show or hide questions based on previous answers.
• Data Management: Collect and manage responses efficiently.

Pricing Approach

Jotform provides a free tier with limited submissions and storage, with paid plans offering increased limits and additional features.

Pros

• User-Friendly: Intuitive interface suitable for non-technical users.
• Cost-Effective: Free tier available; paid plans are reasonably priced.
• Wide Integrations: Seamless connections with numerous third-party applications.

Cons

• Limited Survey Features: Lacks some advanced survey-specific functionalities.
• Design Limitations: Customization options may be limited compared to dedicated survey tools.

Best For

Small to medium-sized businesses needing a straightforward form builder with basic survey capabilities.

3. Qualaroo

Summary

Qualaroo offers on-site surveys designed to capture customer feedback directly on your website, focusing on user experience insights.

Key Features

• On-Site Surveys: Deploy surveys directly on your website.
• Targeting Options: Customize survey triggers based on user behavior.
• Question Types: Utilize various question formats, including NPS and open-ended questions.
• Analytics: Analyze responses with built-in reporting tools.
• Integrations: Connects with platforms like Slack, Salesforce, and more.

Pricing Approach

Qualaroo offers tiered pricing based on features and response volume, with a free trial available.

Pros

• Real-Time Feedback: Capture insights from users as they interact with your site.
• Behavioral Targeting: Show surveys based on specific user actions.
• Customizable Design: Match surveys to your website's branding.

Cons

• Limited Survey Types: Primarily focused on on-site surveys; lacks multi-channel support.
• Pricing: Higher-tier plans may be costly for smaller businesses.

Best For

Ecommerce businesses aiming to gather immediate feedback from website visitors to improve user experience.

4. Retently

Summary

Retently specializes in Net Promoter Score (NPS) surveys, helping businesses measure customer loyalty and satisfaction.

Key Features

• NPS Surveys: Measure customer loyalty with NPS questionnaires.
• Automated Surveys: Schedule surveys to be sent at optimal times.
• Segmentation: Analyze responses by customer segments.
• Integrations: Connects with platforms like Shopify, HubSpot, and more.
• Reporting: Provides detailed analytics and reporting tools.

Pricing Approach

Retently offers tiered pricing based on features and response volume, with a free trial available.

Pros

• Focused on NPS: Specializes in measuring customer loyalty.
• Automated Scheduling: Send surveys at optimal times without manual intervention.
• Integration Capabilities: Seamless connections with various platforms.

Cons

• Limited Survey Types: Primarily focused on NPS; lacks other survey formats.
• Pricing: May be expensive for businesses

Worth a Look: Zigpoll

If you're evaluating options for customer feedback platforms, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.