Pricing Resources Case Studies Blog Examples Contact
Log In
Blog

When evaluating the best NPS survey software for ecommerce startups, it's essential to consider several factors:

  • Core Features and Functionality: Does the tool offer NPS surveys, along with other customer experience metrics like CSAT and CES?
  • Pricing Model: Is the pricing transparent and scalable as your business grows?
  • Ease of Setup and Use: Can you implement and operate the tool without significant technical expertise?
  • Integrations: Does it seamlessly integrate with platforms like Shopify and other ecommerce solutions?
  • Customer Support and Documentation: Is there accessible support and comprehensive resources to assist you?
  • Best-Fit Customer Profile: Is the tool tailored to the specific needs of ecommerce startups?

Below is a comparison of five NPS survey tools: Grapevine Surveys, Retently, Zigpoll, Qualtrics, and Simplesat.

1. Grapevine Surveys

Summary: Grapevine Surveys is a Shopify app designed for post-purchase survey collection, focusing on gathering feedback directly after a customer's purchase.

Features:

  • Survey Types: Supports NPS, CSAT, and CES surveys.
  • Survey Channels: Offers post-purchase, on-site, email (one-click), embedded, and standalone landing page surveys.
  • Integrations: Integrates with Shopify, Klaviyo, Google Sheets, and Judge.me.
  • Multi-Language Support: Allows creation of surveys in different languages.
  • Reporting: Provides detailed, easy-to-read reports.

Pricing Approach: Offers a flat rate of $25 per month, including unlimited surveys and responses, with no usage tiers or per-response fees. (grapevine-surveys.com)

Pros:

  • Affordable pricing with all features included.
  • Unlimited surveys and responses.
  • Multiple survey channels and question types.

Cons:

  • Primarily focused on post-purchase surveys; may lack broader customer experience features.
  • Limited to Shopify; not suitable for merchants using other platforms.

Best For: Shopify-based ecommerce startups seeking an affordable, straightforward solution for post-purchase feedback.

2. Retently

Summary: Retently is a customer experience management platform offering NPS, CSAT, and CES surveys, tailored for ecommerce and retail businesses.

Features:

  • Survey Types: NPS, CSAT, and CES surveys.
  • Survey Channels: Supports email, link, embedded, and in-app surveys.
  • Integrations: Integrates with platforms like Shopify, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, and custom integrations.
  • AI-Powered Analytics: Offers AI-driven feedback classification and topic analytics.
  • Reporting: Provides advanced reporting, trends, and benchmarking.

Pricing Approach: Offers tiered pricing starting at $49 per month for the Ecommerce Basic plan, which includes 1,000 surveys, 10 campaigns, and 1 user seat. Higher tiers offer increased survey limits and additional features. (retently.com)

Pros:

  • Comprehensive survey types and channels.
  • Advanced analytics and reporting.
  • Wide range of integrations.

Cons:

  • Pricing may be higher than some competitors, especially for startups.
  • Some features may be more complex to set up and use.

Best For: Ecommerce businesses seeking a robust, feature-rich customer experience platform with advanced analytics.

3. Zigpoll

Summary: Zigpoll is a Shopify app that enables post-purchase, on-site, and exit-intent surveys, focusing on zero-party data collection.

Features:

  • Survey Types: Supports NPS, CSAT, and CES surveys.
  • Survey Channels: Offers post-purchase, on-site, and exit-intent surveys.
  • Integrations: Integrates with Shopify and other platforms.
  • Zero-Party Data Collection: Emphasizes collecting data directly from customers.
  • User Interface: Features a clean and intuitive UI.

Pricing Approach: Offers affordable pricing with a free trial, with plans starting at $25 per month.

Pros:

  • Easy integration with Shopify.
  • Flexible survey types and channels.
  • Focus on zero-party data collection.
  • Affordable pricing.
  • Responsive customer support.

Cons:

  • May lack some advanced analytics features found in higher-priced competitors.
  • Primarily designed for Shopify; may not be suitable for merchants on other platforms.

Best For: Shopify merchants seeking an affordable, flexible survey tool with a focus on direct customer data collection.

4. Qualtrics

Summary: Qualtrics is an enterprise-level experience management platform offering comprehensive survey capabilities, including post-purchase surveys for ecommerce businesses.

Features:

  • Survey Types: Supports NPS, CSAT, CES, and other survey types.
  • Survey Channels: Offers email, link, embedded, and in-app surveys.

Start surveying for free.

Try our no-code surveys that visitors actually answer.
Get Started See Examples

Questions or Feedback?

We are always ready to hear from you.
Let's Talk
×