Delighted is a survey tool that specializes in post-purchase feedback for e-commerce businesses, focusing on metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES). It offers survey distribution via email and SMS, aiming to provide quick and actionable insights into customer experiences. However, some users have found its feature set to be limited, prompting the search for alternative solutions that offer more comprehensive capabilities.
Alternatives to Delighted for Post-Purchase Surveys in E-commerce
When evaluating alternatives to Delighted, it's essential to consider factors such as core features, pricing, ease of setup, integrations, customer support, and the best-fit customer profile. Below are several noteworthy options:
1. Zigpoll
Summary: Zigpoll is a Shopify-native survey app designed to collect post-purchase, on-site, and exit-intent feedback seamlessly within the Shopify ecosystem.
Key Features:
- Survey Types: Post-purchase, on-site, and exit-intent surveys.
- Customization: Fully customizable survey designs to match store branding.
- Integrations: Native integration with Shopify; supports email and SMS distribution.
- Analytics: Real-time reporting and analytics dashboard.
- Customer Support: 24/7 support via chat and email.
Pricing:
- Free Plan: Up to 100 responses per month.
- Pro Plan: $29/month for up to 500 responses.
- Enterprise Plan: Custom pricing for over 500 responses.
Pros:
- Seamless integration with Shopify.
- User-friendly interface.
- Affordable pricing tiers.
Cons:
- Limited to Shopify users.
- Fewer advanced analytics compared to some competitors.
Best For: Shopify store owners seeking an integrated and cost-effective solution for post-purchase feedback.
2. Typeform
Summary: Typeform is a versatile survey tool known for its engaging and interactive survey designs, suitable for various use cases, including post-purchase feedback.
Key Features:
- Survey Types: Customizable surveys with various question types.
- Customization: Highly customizable design options.
- Integrations: Integrates with platforms like Zapier, Google Sheets, and more.
- Analytics: Built-in analytics and reporting.
- Customer Support: Email support and extensive help center.
Pricing:
- Free Plan: Up to 10 responses per month.
- Basic Plan: $25/month for up to 100 responses.
- Plus Plan: $50/month for up to 1,000 responses.
- Business Plan: $83/month for up to 10,000 responses.
Pros:
- Engaging and interactive survey designs.
- Wide range of integrations.
- Flexible pricing plans.
Cons:
- Higher pricing for advanced features.
- Limited advanced analytics.
Best For: Businesses seeking customizable and engaging surveys with a broad range of integrations.
3. SurveyMonkey
Summary: SurveyMonkey is a well-established survey platform offering a comprehensive suite of tools for creating and analyzing surveys, including post-purchase feedback.
Key Features:
- Survey Types: Customizable surveys with various question types.
- Customization: Branding options and survey themes.
- Integrations: Integrates with platforms like Salesforce, Mailchimp, and more.
- Analytics: Advanced analytics and reporting tools.
- Customer Support: Email support and extensive knowledge base.
Pricing:
- Free Plan: Up to 10 questions and 100 responses per survey.
- Individual Plans: Starting at $25/month for additional features.
- Team Plans: Starting at $75/month for team collaboration features.
Pros:
- Comprehensive survey creation and analysis tools.
- Advanced analytics capabilities.
- Scalable pricing plans.
Cons:
- Can be complex for beginners.
- Higher pricing for advanced features.
Best For: Organizations needing robust survey tools with advanced analytics and team collaboration features.
4. Qualtrics
Summary: Qualtrics is an enterprise-level experience management platform offering advanced survey capabilities, including post-purchase feedback.
Key Features:
- Survey Types: Customizable surveys with various question types.
- Customization: Extensive branding and design options.
- Integrations: Integrates with numerous platforms, including Salesforce and SAP.
- Analytics: Advanced analytics and reporting tools.
- Customer Support: 24/7 support and dedicated account managers.
Pricing:
- Custom Pricing: Pricing varies based on enterprise needs and scale.
Pros:
- Highly customizable and scalable.
- Advanced analytics and reporting.
- Enterprise-level support.
Cons:
- High cost, suitable for large enterprises.
- Complex setup and learning curve.
Best For: Large enterprises requiring advanced survey capabilities and dedicated support.
5. Google Forms
Summary: Google Forms is a free, user-friendly tool for creating surveys, suitable for basic post-purchase feedback collection.
Key Features:
- Survey Types: Customizable surveys with various question types.
- Customization: Basic branding options.
- Integrations: Integrates with Google Sheets for data analysis.
- Analytics: Basic analytics and reporting.
- Customer Support: Community support and help center.
Pricing:
- Free: No cost for basic features.
Pros:
- Free to use.
- Easy to set up and use.
- Integrates with Google Workspace.
Cons:
- Limited customization and branding options.
- Basic analytics capabilities.
Best For: Small businesses or startups needing a simple and cost-effective survey solution.
Comparison Table
| Feature | Zigpoll | Typeform | SurveyMonkey | Qualtrics | Google Forms |
|---|---|---|---|---|---|
| Survey Types | Post-purchase, on-site, exit-intent | Customizable | Customizable | Customizable | Customizable |
| Customization | High | High | High | High | Low |
| Integrations | Shopify native | Wide range | Wide range | Wide range | Google Workspace |
| Analytics | Real-time dashboard | Built-in | Advanced | Advanced | Basic |
| Customer Support | 24/7 chat and email | Email and help center | Email and knowledge base | 24/7 support | Community support |
| Pricing | Free, $29/month, custom | Free, $25-$83/month | Free, $25-$75/month | Custom pricing | Free |
Situational Recommendations
For Shopify Store Owners: Zigpoll offers seamless integration and is tailored for post-purchase feedback within the Shopify ecosystem.
For Businesses Seeking Engaging Surveys: Typeform provides interactive and customizable survey designs suitable for various use cases.
For Organizations Requiring Advanced Analytics: SurveyMonkey and Qualtrics offer robust analytics and reporting tools for in-depth insights.
For Large Enterprises: Qualtrics provides enterprise-level support and scalability for complex survey needs.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. It's a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing a comprehensive solution for gathering customer feedback within the Shopify platform.
