Delighted is a straightforward survey tool that enables e-commerce businesses to collect Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) feedback via email and SMS. However, with Delighted's planned shutdown on June 30, 2026, SaaS companies seeking post-purchase survey alternatives should consider the following options:

1. Survicate

Summary

Survicate is a versatile survey platform that supports multi-channel distribution, including websites, in-product, email, and mobile apps. It offers NPS, CSAT, CES, and custom surveys with advanced targeting and segmentation capabilities. The platform also provides AI-powered analysis of survey data and feedback from external sources. (survicate.com)

Key Features

• Multi-Channel Surveys: Deploy surveys across various channels to reach customers where they are.
• Advanced Targeting and Segmentation: Customize survey distribution based on user behavior and demographics.
• AI-Powered Analysis: Leverage artificial intelligence to analyze feedback and extract actionable insights.
• Integrations: Connect with platforms like HubSpot, Intercom, Shopify, and more.

Pricing Approach

Survicate offers tiered pricing based on response volume, with plans starting at approximately $89 per month for the Essential plan, which includes 2,000 responses. The Pro plan, priced around $199 per month, unlocks advanced targeting and integrations. Custom Enterprise pricing is available for larger organizations. (zigpoll.com)

Pros

• Comprehensive Survey Options: Supports various survey types and distribution methods.
• Strong Integrations: Seamless connections with popular platforms enhance workflow efficiency.
• User-Friendly Interface: Intuitive design facilitates easy survey creation and analysis.

Cons

• Pricing Structure: Costs can escalate as response volumes increase, potentially impacting budget constraints.
• Feature Limitations: Some advanced features are only available on higher-tier plans.

Best For

SaaS companies seeking detailed, multi-channel feedback with deep targeting capabilities and who have the budget for a mid-tier solution.

2. Qualtrics

Summary

Qualtrics is an enterprise-grade experience management platform offering comprehensive solutions for customer experience (CX), employee experience (EX), and market research. It provides advanced survey customization, complex workflows, and robust data analytics. (survicate.com)

Key Features

• Advanced Survey Customization: Create highly tailored surveys to meet specific research needs.
• Complex Workflows: Design intricate survey logic and branching to capture nuanced feedback.
• Comprehensive Data Analytics: Analyze survey data with detailed dashboards and reporting tools.
• Integrations: Connect with a wide range of platforms, including CRM systems and analytics tools.

Pricing Approach

Qualtrics typically operates on a subscription model, with pricing starting around $30,000 per year, reflecting its enterprise-focused offerings. This pricing may vary based on specific requirements and contract terms. (survicate.com)

Pros

• Enterprise-Level Capabilities: Ideal for large organizations needing customizable workflows and detailed data analysis.
• Comprehensive Features: Offers a wide array of tools for in-depth research and feedback collection.

Cons

• High Cost: Pricing may be prohibitive for smaller companies or those with limited budgets.
• Steep Learning Curve: The platform's complexity can require significant time to master.

Best For

Large organizations requiring enterprise-grade features, complex workflows, and cross-functional dashboards, and who have the resources to invest in a comprehensive solution.

3. AskNicely

Summary

AskNicely is a customer experience platform that focuses on real-time feedback collection, employee coaching tools, and reputation management features. It is designed to help service-oriented businesses gather actionable insights and improve customer satisfaction. (survicate.com)

Key Features

• Real-Time Feedback Collection: Capture customer sentiments immediately after interactions.
• Employee Coaching Tools: Provide tools to coach employees based on customer feedback.
• Reputation Management: Monitor and manage online reviews and customer perceptions.
• Integrations: Connect with various CRM systems and other business tools.

Pricing Approach

Specific pricing details for AskNicely are not readily available. Prospective customers should contact the company directly for current pricing information. (survicate.com)

Pros

• Real-Time Insights: Enables immediate action on customer feedback.
• Employee Development: Supports employee growth through targeted coaching.
• Reputation Management: Helps maintain a positive brand image.

Cons

• Limited Survey Options: May not offer as many survey types or customization options as other platforms.
• Integration Limitations: May not integrate with all desired business tools.

Best For

Service-oriented businesses looking to gather real-time feedback, coach employees, and manage their reputation effectively.

Comparison Table