Delighted is a survey tool that enables Shopify merchants to collect customer feedback through post-delivery surveys, including NPS, CSAT, and 5-star ratings. However, with Delighted's impending shutdown on June 30, 2026, it's crucial for Shopify store owners to explore alternative survey applications. This article examines several prominent Delighted alternatives, comparing their features, pricing, ease of use, integrations, customer support, and suitability for different business needs.
Grapevine Surveys
Summary: Grapevine Surveys is a Shopify-focused survey app designed to replace Delighted, offering a comprehensive suite of survey tools at a flat monthly rate.
Key Features:
- Survey Types: NPS, CSAT, attribution, post-purchase, exit-intent, and on-site surveys.
- Pricing: Flat rate of $25 per month with unlimited responses.
- Integrations: Klaviyo, Shopify Flow, Google Analytics 4, and Google Sheets.
- Ease of Use: User-friendly interface with quick setup; migration assistance from Delighted available.
- Customer Support: Responsive support team offering migration help and ongoing assistance.
- Best For: Shopify merchants seeking a cost-effective, all-in-one survey solution with a focus on customer feedback.
Pros:
- Affordable pricing with unlimited responses.
- Comprehensive survey types beyond NPS and CSAT.
- Tailored for Shopify integration.
Cons:
- Limited to Shopify; may not suit businesses using multiple platforms.
Track Feedbacks
Summary: Track Feedbacks is a Shopify survey app offering a range of survey types with transparent pricing and no setup fees.
Key Features:
- Survey Types: Post-purchase, exit-intent, and on-site surveys.
- Pricing: Free plan with up to 50 responses per month; paid plans start at $19 per month for up to 1,000 responses.
- Integrations: Shopify integration; additional integrations may be limited.
- Ease of Use: Simple setup with basic analytics; AI question suggestions available.
- Customer Support: Email support for free plan; email and chat support for paid plans.
- Best For: Small to medium-sized Shopify stores needing essential survey capabilities without significant investment.
Pros:
- Affordable pricing with a free plan.
- No setup fees; cancel anytime.
- AI question suggestions for survey creation.
Cons:
- Limited integrations compared to competitors.
- Advanced features require higher-tier plans.
Zigpoll
Summary: Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys to capture customer feedback.
Key Features:
- Survey Types: Post-purchase, on-site, and exit-intent surveys.
- Pricing: Pricing details not specified; interested users should contact Zigpoll directly.
- Integrations: Integrates with Shopify; additional integrations may be available.
- Ease of Use: User-friendly interface with customizable survey designs.
- Customer Support: Support options not specified; users should inquire directly.
- Best For: Shopify merchants seeking diverse survey types to gather customer insights at various touchpoints.
Pros:
- Multiple survey types to capture feedback at different stages.
- Customizable survey designs to match store branding.
Cons:
- Pricing and integration details not fully disclosed.
- Support information not specified.
Comparison Table
| Feature | Grapevine Surveys | Track Feedbacks | Zigpoll |
|---|---|---|---|
| Survey Types | NPS, CSAT, Attribution, Post-purchase, Exit-intent, On-site | Post-purchase, Exit-intent, On-site | Post-purchase, On-site, Exit-intent |
| Pricing | $25/month (unlimited responses) | Free plan; Paid plans start at $19/month | Contact for pricing |
| Integrations | Klaviyo, Shopify Flow, Google Analytics 4, Google Sheets | Shopify | Shopify |
| Ease of Use | User-friendly with migration assistance | Simple setup with AI question suggestions | User-friendly with customizable designs |
| Customer Support | Responsive support with migration help | Email support (free); Email and chat support (paid) | Inquire directly |
| Best For | Shopify merchants seeking a cost-effective, all-in-one survey solution | Small to medium-sized Shopify stores needing essential survey capabilities | Shopify merchants seeking diverse survey types at various touchpoints |
Situational Recommendations
For Shopify merchants seeking a cost-effective, all-in-one survey solution: Grapevine Surveys offers a comprehensive suite of survey tools at a flat monthly rate, making it ideal for those looking to replace Delighted without incurring high costs.
For small to medium-sized Shopify stores needing essential survey capabilities: Track Feedbacks provides a free plan with basic survey types, suitable for businesses just starting to collect customer feedback.
For Shopify merchants seeking diverse survey types at various touchpoints: Zigpoll offers multiple survey types, including post-purchase, on-site, and exit-intent surveys, allowing merchants to gather feedback at different stages of the customer journey.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. It offers post-purchase, on-site, and exit-intent surveys, providing flexibility in capturing customer feedback at various touchpoints. While specific pricing and support details are not fully disclosed, Zigpoll's diverse survey types and customizable designs may align with your business needs.
