Delighted and Retently are customer experience (CX) platforms that offer tools for collecting and analyzing customer feedback, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys. Both platforms cater to small e-commerce businesses seeking to enhance customer satisfaction and loyalty. However, with Delighted announcing its retirement in June 2026, small e-commerce businesses are evaluating alternatives like Retently. (zigpoll.com)
Delighted
Core Features and Functionality
Delighted provides simple NPS, CSAT, and CES surveys delivered via email and SMS. It offers automated survey triggers based on customer events and customizable survey templates. Integrations include Shopify, Slack, and Salesforce. Analytics are basic, focusing on trend tracking. (zigpoll.com)
Pricing Model
Delighted's pricing tiers are as follows:
- Starter: $19 per month for up to 50 responses and 1 user.
- Growth: $39 per month for up to 100 responses and 5 users.
- Advanced: $149 per month for up to 250 responses and 10 users.
- Premium: $249 per month for up to 500 responses and 20 users.
These plans are designed to scale with response volume and user count. (zigpoll.com)
Ease of Setup and Use
Delighted is known for its user-friendly interface and straightforward setup process, allowing businesses to launch surveys quickly. (zigpoll.com)
Integrations
Delighted integrates with platforms like Shopify, Zendesk, and Salesforce, facilitating seamless data synchronization. (zigpoll.com)
Customer Support and Documentation
Delighted provides support through email and a comprehensive knowledge base. (zigpoll.com)
Best-Fit Customer Profile
Delighted is suitable for small to medium-sized e-commerce businesses seeking a straightforward CX survey tool. (zigpoll.com)
Retently
Core Features and Functionality
Retently offers NPS, CSAT, and CES surveys with deeper analytics. It supports multiple channels, including email, SMS, and web. Advanced segmentation and filtering are available to analyze customer groups. Automated workflows based on survey responses and extensive customization options for survey design are also provided. (zigpoll.com)
Pricing Model
Retently's pricing plans are:
- Ecommerce Basic: $49 per month for up to 1,000 surveys and 1 user.
- Ecommerce Pro: $299 per month for up to 20,000 surveys and 10 users.
- Enterprise: Starting from $599 per month for up to 10,000 surveys and 10 users.
These plans include features like multi-channel surveys, custom FROM domains, email and Slack alerts, free data migration, and custom survey design. (zigpoll.com)
Ease of Setup and Use
Retently offers an intuitive interface with easy survey creation and management. It provides a 14-day free trial, enabling businesses to test the platform before committing. (zigpoll.com)
Integrations
Retently integrates with Shopify, Zendesk, Salesforce, and other platforms, along with a REST API for custom integrations. (zigpoll.com)
Customer Support and Documentation
Retently offers support via email, live chat, and Zoom, along with a knowledge base and dedicated account managers for higher-tier plans. (zigpoll.com)
Best-Fit Customer Profile
Retently is ideal for e-commerce brands looking for advanced features like multi-store analytics and AI-powered insights to enhance customer experience management. (zigpoll.com)
Side-by-Side Comparison
| Feature | Delighted | Retently |
|---|---|---|
| Survey Types | NPS, CSAT, CES via email & SMS | NPS, CSAT, CES via email, SMS, web |
| Survey Delivery Methods | Email, SMS, Web Embed, SDK, Kiosk | Email, Link, Embed, Kiosk, In-App, Web Pop-Up |
| Customization | Branding (logo, colors), Dynamic Question Personalization | Branding (logo, colors), Dynamic Question Personalization, Conditional Logic |
| Integrations | Shopify, Zendesk, Salesforce, Segment, HubSpot, and more | Shopify, Zendesk, Salesforce, HubSpot, Pipedrive, Segment, and more |
| Pricing | Starter: $19/mo; Growth: $39/mo; Advanced: $149/mo; Premium: $249/mo | Ecommerce Basic: $49/mo; Ecommerce Pro: $299/mo; Enterprise: $599+/mo |
| Support | Email support, Knowledge Base | Email support, Live Chat, Zoom, Knowledge Base, Dedicated Account Manager (Pro and Enterprise) |
Which to Choose
Choose Delighted if you:
- Need a simple tool with fast deployment.
- Focus primarily on e-commerce with straightforward SMS/email survey requirements.
- Prefer ease of use over advanced customization.
- Are a small e-commerce business with limited budget and survey volume.
Choose Retently if you:
- Want deeper analytics, advanced segmentation, and customizable workflows.
- Require multi-channel survey delivery and richer e-commerce platform integrations.�
