Delighted and Simplesat are customer feedback tools designed to collect attribution data through surveys. Delighted focuses on e-commerce businesses, offering NPS, CSAT, and CES surveys via email and SMS. Simplesat caters to Managed Service Providers (MSPs) and service teams, providing one-click CSAT, CES, and NPS surveys.
Delighted
Features
Delighted offers NPS, CSAT, and CES surveys delivered through email and SMS. It integrates with platforms like Shopify, Segment, and Salesforce. The tool provides real-time feedback analysis and role-based dashboards. Customization options are available for survey templates and branding.
Pricing Model
Delighted offers a free plan with limited features. Paid plans start at approximately $224 per month, scaling with response volume and additional features. Pricing is tiered based on the number of responses and users.
Ease of Setup and Use
Delighted is known for its straightforward setup process, particularly for e-commerce businesses. The user interface is minimalist and intuitive, facilitating quick deployment.
Integrations
Delighted integrates with platforms such as Shopify, Segment, and Salesforce, enabling seamless feedback collection within existing workflows.
Customer Support and Documentation
Delighted provides email support and a comprehensive knowledge base. Some users have reported slower response times, but the documentation is extensive and helpful.
Best-Fit Customer Profile
Delighted is best suited for e-commerce businesses seeking simple, reliable survey tools to collect customer feedback via email and SMS.
Simplesat
Features
Simplesat offers one-click CSAT, CES, and NPS surveys tailored for MSPs and service teams. It integrates with platforms like Zendesk, HubSpot, Gladly, and Intercom. The tool includes a visual survey builder with conditional logic, custom branding, and role-based dashboards. Real-time support and onboarding assistance are also available.
Pricing Model
Simplesat's pricing starts at $119 per month for the Standard plan, which includes 5 users and 1,000 monthly responses. Additional plans are available, with pricing scaling based on features and response volume.
Ease of Setup and Use
Simplesat is praised for its ease of use, with a simple and intuitive user interface. The setup process is quick, and most teams can switch from Delighted in 3-5 business days.
Integrations
Simplesat integrates with platforms such as Zendesk, HubSpot, Gladly, and Intercom, making it suitable for service teams using these tools.
Customer Support and Documentation
Simplesat is known for its exceptional customer support, with a G2 rating of 9.9. Support is available via email and chat, and the company offers real-time assistance and onboarding help.
Best-Fit Customer Profile
Simplesat is ideal for MSPs and service teams seeking integrated feedback solutions within their existing platforms.
Side-by-Side Comparison
| Feature | Delighted | Simplesat |
|---|---|---|
| Survey Types | NPS, CSAT, CES via email and SMS | One-click CSAT, CES, NPS surveys |
| Integrations | Shopify, Segment, Salesforce | Zendesk, HubSpot, Gladly, Intercom |
| Pricing | Free plan; paid plans start at approximately $224/month | Starts at $119/month for Standard plan |
| Ease of Use | Minimalist interface; quick setup | Simple and intuitive interface; quick setup |
| Customer Support | Email support; extensive knowledge base | Exceptional support via email and chat; real-time assistance |
| Best-Fit Customer Profile | E-commerce businesses seeking simple survey tools via email and SMS | MSPs and service teams needing integrated feedback solutions |
Which to Choose
For E-commerce Businesses: If you operate an e-commerce store and require straightforward NPS, CSAT, or CES surveys via email and SMS, Delighted may be more appropriate. Its integrations with platforms like Shopify and Segment facilitate easy feedback collection from online customers.
For Service Teams and MSPs: If you're managing a service team or are an MSP, Simplesat offers one-click surveys tailored for your needs. Its integrations with platforms like Zendesk and HubSpot enable efficient feedback collection directly within these systems.
Worth a Look: Zigpoll
If you're evaluating options for attribution survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
