When evaluating NPS survey software for ecommerce, two notable options are Delighted and Simplesat. Delighted offers simple NPS, CSAT, and CES survey tools primarily via email and SMS, catering to ecommerce businesses. Simplesat provides one-click CSAT, CES, and NPS surveys designed for Managed Service Providers (MSPs) and service teams. This comparison examines their features, pricing, ease of use, integrations, and ideal customer profiles to determine which aligns better with ecommerce needs.

Delighted

Features

Delighted specializes in NPS, CSAT, and CES surveys delivered through email and SMS, enabling ecommerce businesses to gather customer feedback efficiently. The platform offers straightforward survey creation and distribution, focusing on simplicity and ease of use. However, it provides limited customization options and lacks advanced reporting features.

Pricing

Delighted's pricing is tiered based on response volume and user seats. The entry-level plan is free, suitable for small-scale use, while paid plans start at approximately $224 per month, offering additional features and higher response limits. This structure may be cost-prohibitive for smaller ecommerce businesses.

Ease of Setup and Use

Delighted is known for its quick setup process, primarily involving email and SMS configurations. Its minimalist interface ensures a low learning curve, allowing teams to deploy surveys rapidly. However, the platform's limited customization options may restrict tailoring surveys to specific branding requirements.

Integrations

Delighted integrates with platforms such as Shopify, Segment, and Salesforce, facilitating seamless feedback collection from online customers. These integrations enable ecommerce businesses to incorporate customer feedback directly into their existing workflows.

Customer Support and Documentation

Delighted offers email support and a comprehensive knowledge base. While generally responsive, some users have reported slower response times. The platform provides extensive documentation to assist users in survey creation and data analysis.

Best-Fit Customer Profile

Delighted is best suited for ecommerce businesses seeking straightforward survey tools to collect customer feedback via email and SMS. Its simplicity and ease of use make it ideal for companies that prioritize quick deployment and basic feedback collection without the need for extensive customization.

Simplesat

Features

Simplesat offers one-click CSAT, CES, and NPS surveys tailored for MSPs and service teams. The platform provides a visual survey builder with conditional logic, allowing for customized survey flows. Surveys can be delivered via email, link, post-chat, or embedded widgets, offering flexibility in deployment. Simplesat also supports custom branding and domain settings, role-based dashboards, and integrates with platforms like Zendesk, HubSpot, Gladly, and Intercom. Additionally, it offers AI-based tagging and topic detection to streamline analysis. (help.simplesat.io)

Pricing

Simplesat's pricing starts at $119 per month for the Standard plan, which includes 5 users and 1,000 monthly responses. This pricing model may be more suitable for service teams and MSPs but could be considered expensive for smaller ecommerce businesses. (g2.com)

Ease of Setup and Use

Simplesat is designed for quick deployment, with most teams able to switch from Delighted in 3-5 business days. The platform's user interface is simple and intuitive, with a visual survey builder that facilitates easy survey creation. However, its focus on service teams may result in fewer features tailored specifically for ecommerce businesses. (help.simplesat.io)

Integrations

Simplesat integrates with platforms such as Zendesk, HubSpot, Gladly, and Intercom, making it suitable for service teams using these tools. However, it lacks direct integration with ecommerce platforms like Shopify, which may limit its applicability for ecommerce businesses seeking seamless integration with their online stores. (help.simplesat.io)

Customer Support and Documentation

Simplesat is praised for its customer support, with a G2 rating of 9.9, indicating highly responsive and helpful assistance. The platform provides decent support mostly via email and chat, along with basic documentation to assist users in survey creation and data analysis. (zigpoll.com)

Best-Fit Customer Profile

Simplesat is ideal for MSPs and service teams seeking integrated feedback solutions within their existing platforms. Its features are tailored to service-oriented businesses, offering quick and simple survey deployment. While it can be used by ecommerce businesses, its lack of direct ecommerce integrations may limit its effectiveness in that context.

Side-by-Side Comparison

Which to Choose

When deciding between Delighted and Simplesat for ecommerce, consider the following:

• Delighted: If your ecommerce business requires simple, straightforward NPS, CSAT, or CES surveys delivered via email and SMS, Delighted offers an easy-to-use platform with quick setup. Its integrations