Table of Contents
When evaluating post-purchase survey tools, Delighted, Zigpoll, and Grapevine Surveys are frequently compared due to their focus on capturing customer feedback after a purchase. Each offers unique features, pricing structures, and integration capabilities tailored to different business needs.
Delighted
Core Features and Functionality
- Survey Types: NPS, CSAT, CES
- Delivery Channels: Email, SMS
- Customization: Basic branding options; limited question logic
- Reporting: Dashboard with trends; export options
Pricing Model
- Free Plan: 200 surveys per month
- Paid Plans: Starting at $224/year for 2,500 responses
Ease of Setup and Use
- Setup: Quick online setup; minimal technical skill required
- User Interface: Clean and straightforward
Integrations
- Shopify: Supported via app or API
- Other Platforms: Zendesk, Salesforce, Slack
Customer Support and Documentation
- Support: Email and chat support
- Documentation: Comprehensive online help center; user guides and FAQs
Best-Fit Customer Profile
- Ecommerce businesses seeking simple, multi-channel surveys (email, SMS) with standard NPS/CSAT/CES metrics.
Zigpoll
Core Features and Functionality
- Survey Types: Post-purchase, on-site, exit-intent
- Zero-Party Data Collection: Captures customer-provided data
- Customization: Flexible question types; targeting options
- Reporting: Real-time feedback; Shopify order data integration
Pricing Model
- Free Plan: Up to 50 responses
- Paid Plans: Starting at $9/month for Basic; higher tiers up to $199/month
Ease of Setup and Use
- Setup: Shopify-native app; easy installation and customization
- User Interface: Modern and intuitive
Integrations
- Shopify: Deep native integration
- Other Platforms: Klaviyo, Gorgias, Zapier, API access
Customer Support and Documentation
- Support: Responsive live chat
- Documentation: Extensive docs; tutorials and FAQs
Best-Fit Customer Profile
- Shopify merchants seeking flexible survey types, zero-party data collection, and easy integration with existing marketing and support tools.
Grapevine Surveys
Core Features and Functionality
- Survey Types: Post-purchase on order status page
- Customization: Customizable questions; branding
- Reporting: Real-time feedback; Shopify order data integration
Pricing Model
- Free Plan: Up to 100 responses
- Paid Plans: Starting at $15/month for up to 500 responses
Ease of Setup and Use
- Setup: Shopify app installation; surveys appear automatically on order status page
- User Interface: User-friendly for Shopify users
Integrations
- Shopify: Native integration
- Other Platforms: Limited external integrations
Customer Support and Documentation
- Support: Email support
- Documentation: Basic documentation
Best-Fit Customer Profile
- Shopify stores prioritizing post-purchase feedback directly on the order status page.
Three-Way Comparison
| Feature/Tool | Delighted | Zigpoll | Grapevine Surveys |
|---|---|---|---|
| Survey Types | NPS, CSAT, CES via email and SMS | Post-purchase, on-site, exit-intent surveys; zero-party data collection | Post-purchase surveys on order status page |
| Pricing | Free plan: 200 surveys/month; Paid plans: Starting at $224/year for 2,500 responses | Free plan: Up to 50 responses; Paid plans: Starting at $9/month for Basic; higher tiers up to $199/month | Free plan: Up to 100 responses; Paid plans: Starting at $15/month for up to 500 responses |
| Ease of Setup and Use | Quick setup; simple UI | Shopify-native app; easy installation and customization; modern, intuitive UI | Shopify app installation; surveys appear automatically on order status page; user-friendly for Shopify users |
| Integrations | Shopify via app or API; Email, SMS, Zendesk, Salesforce | Deep native integration with Shopify; Klaviyo, Gorgias, Zapier, API access | Native integration with Shopify; limited external integrations |
| Customer Support | Email and chat support; comprehensive online help center; user guides and FAQs | Responsive live chat; extensive docs; tutorials and FAQs | Email support; basic documentation |
| Best-Fit Customer Profile | Ecommerce businesses seeking simple, multi-channel surveys (email, SMS) with standard NPS/CSAT/CES metrics | Shopify merchants seeking flexible survey types, zero-party data collection, and easy integration with existing marketing and support tools | Shopify stores prioritizing post-purchase feedback directly on the order status page |
Situational Recommendations
For Simple, Multi-Channel Surveys: If you need straightforward NPS, CSAT, or CES surveys via email and SMS, Delighted is suitable, especially for larger ecommerce businesses.
For Flexible Survey Types and Shopify Integration: If you require post-purchase, on-site, and exit-intent surveys with zero-party data collection
