Delighted and Zonka Feedback are customer feedback tools designed to help businesses collect and analyze customer insights. Delighted focuses on simple NPS, CSAT, and CES surveys primarily via email and SMS, catering to e-commerce and small businesses. Zonka Feedback offers a multi-channel approach with website widgets, email, SMS, and other feedback collection methods suitable for broader customer experience programs.
Delighted
Core Features and Functionality
Delighted specializes in NPS, CSAT, and CES surveys delivered through email and SMS. It offers customizable survey templates, automated survey delivery, and real-time reporting. However, it lacks advanced features like multi-channel feedback collection and AI-driven analytics.
Pricing Model
Delighted offers tiered pricing based on response volume, starting at $19 per month for 50 responses. Higher tiers provide more responses and additional features, with the Premium plan at $249 per month for 500 responses. Pricing is transparent but can become costly for businesses needing higher response volumes. (delighted.com)
Ease of Setup and Use
Delighted is known for its user-friendly interface and quick setup process. Survey creation is straightforward, and integrations with platforms like Shopify are available. However, some users report that support can be slow, and advanced customization may require technical assistance. (zigpoll.com)
Integrations
Delighted integrates with over 35 platforms, including Slack, Shopify, and Zendesk. However, some integrations are limited to higher-tier plans, and certain advanced integrations may require additional setup. (delighted.com)
Customer Support and Documentation
Delighted provides email support and a self-serve help center. Live chat or phone support is not available on lower tiers. Users report that the platform is stable, but support can be slow. (zigpoll.com)
Best-Fit Customer Profile
Delighted is best suited for small e-commerce businesses seeking simple, post-purchase NPS and CSAT surveys via email or SMS. It's ideal for companies with limited technical resources and straightforward feedback needs.
Zonka Feedback
Core Features and Functionality
Zonka Feedback offers multi-channel feedback collection through website widgets, email, SMS, kiosks, and offline methods. It provides customizable surveys, advanced targeting, AI-driven analytics, and real-time reporting. The platform also includes workflow automation and case management features. (zonkafeedback.com)
Pricing Model
Zonka Feedback offers flexible pricing based on response volume and features, starting at $29 per month for 1,000 responses. Higher tiers provide more responses and additional features, with custom enterprise plans available. Pricing is generally more affordable at entry levels compared to Delighted. (zonkafeedback.com)
Ease of Setup and Use
Zonka Feedback requires a longer onboarding time due to its extensive customization options. Setting up website and mobile widgets, configuring multi-channel campaigns, and customizing workflows can be complex. However, once configured, the platform offers powerful feedback collection and reporting capabilities. (zigpoll.com)
Integrations
Zonka Feedback integrates with over 20 platforms, including CRMs and other tools. It also supports custom integrations through APIs and middleware, enabling connections with various systems to fit specific workflows. (zonkafeedback.com)
Customer Support and Documentation
Zonka Feedback provides multi-channel support with phone, chat, and email. Documentation covers both basic and advanced features. Support is generally rated as responsive and proactive. (zigpoll.com)
Best-Fit Customer Profile
Zonka Feedback is suitable for businesses seeking to collect feedback from multiple touchpoints and needing a flexible system that grows with their feedback volume and channels. It's ideal for companies requiring advanced analytics and workflow automation.
Side-by-Side Comparison
| Feature | Delighted | Zonka Feedback |
|---|---|---|
| Core Features | NPS, CSAT, CES surveys via email and SMS; customizable templates; real-time reporting | Multi-channel feedback collection (website widgets, email, SMS, kiosks, offline); customizable surveys; AI-driven analytics; real-time reporting; workflow automation; case management |
| Pricing Model | Tiered pricing based on response volume; starting at $19/month for 50 responses | Flexible pricing based on response volume and features; starting at $29/month for 1,000 responses |
| Ease of Setup and Use | User-friendly interface; quick setup; integrations with platforms like Shopify; support can be slow | Longer onboarding due to extensive customization; complex setup for multi-channel campaigns; responsive support |
| Integrations | Over 35 integrations, including Slack, Shopify, Zendesk; some require higher-tier plans | Over 20 integrations; supports custom integrations through APIs and middleware |
| Customer Support | Email support; self-serve help center; no live chat or phone support on lower tiers | Multi-channel support (phone, chat, email); responsive and proactive support |
| Best-Fit Customer Profile | Small e-commerce businesses seeking simple, post-purchase surveys via email or SMS | Businesses needing multi-channel feedback collection and advanced analytics |
Which to Choose
Choose Delighted if:
You are a small e-commerce business seeking simple, post-purchase NPS and CSAT surveys via email or SMS.
You have limited technical resources and require a straightforward setup.
Your feedback needs are basic, focusing on customer satisfaction metrics.
Choose Zonka Feedback if:
You need to collect feedback from multiple touchpoints, including website widgets, email, SMS, kiosks, and offline methods.
You require advanced analytics, AI-driven insights, and workflow
