Fairing is a post-purchase survey tool for Shopify Plus merchants, designed to capture customer attribution data and provide insights into marketing performance. Merchants may seek alternatives to Fairing for various reasons, including pricing, feature set, or integration capabilities.
1. Grapevine Surveys
Summary: Grapevine Surveys offers post-purchase, on-site, email, and NPS surveys with unlimited responses, enabling merchants to gather customer insights at scale.
Key Features:
- Unlimited survey responses
- Post-purchase, on-site, email, and NPS surveys
- Integrations with Klaviyo and Google Analytics
- Customizable survey designs
Pricing:
- Pricing details are not specified; interested users should contact Grapevine Surveys directly for current rates.
Pros:
- Unlimited responses without additional costs
- Multiple survey channels for comprehensive feedback
- Integrations with popular platforms enhance data utility
Cons:
- Pricing information is not publicly available
- May require manual setup for some integrations
Best For: Merchants seeking a cost-effective solution for collecting a large volume of customer feedback across various channels.
2. Mipler
Summary: Mipler provides advanced reporting and dashboard capabilities, allowing merchants to build custom reports and visualize data from their store.
Key Features:
- Custom report and dashboard creation
- Visualization of store data
- AI assistant for report creation
- Integration with Shopify data
Pricing:
- Pricing details are not specified; interested users should contact Mipler directly for current rates.
Pros:
- Highly customizable reporting
- AI assistance streamlines report creation
- Comprehensive data visualization
Cons:
- Pricing information is not publicly available
- May require a learning curve for new users
Best For: Merchants needing detailed, customizable reports and dashboards to analyze various data points in their Shopify store.
3. Hulk NPS Post Purchase Survey
Summary: Hulk NPS offers post-purchase surveys focused on Net Promoter Score (NPS), enabling merchants to gauge customer satisfaction and loyalty.
Key Features:
- NPS surveys
- Customizable survey design
- Integration with Shopify
- Real-time analytics
Pricing:
- Pricing details are not specified; interested users should contact Hulk NPS directly for current rates.
Pros:
- Focus on customer satisfaction metrics
- Easy integration with Shopify
- Real-time data analysis
Cons:
- Limited to NPS surveys; may not cover all attribution needs
- Pricing information is not publicly available
Best For: Merchants primarily interested in measuring customer satisfaction and loyalty through NPS surveys.
4. Asklayer
Summary: Asklayer provides post-purchase surveys with a focus on customer feedback and attribution, helping merchants understand the factors influencing purchase decisions.
Key Features:
- Post-purchase surveys
- Attribution tracking
- Customizable survey questions
- Integration with Shopify
Pricing:
- Pricing details are not specified; interested users should contact Asklayer directly for current rates.
Pros:
- Focus on understanding customer purchase behavior
- Customizable survey options
- Seamless Shopify integration
Cons:
- Pricing information is not publicly available
- May require manual setup for some features
Best For: Merchants aiming to gain insights into customer purchase motivations and attribution factors.
5. Promoter.io
Summary: Promoter.io specializes in Net Promoter Score (NPS) surveys, enabling merchants to measure customer loyalty and satisfaction.
Key Features:
- NPS surveys
- Customizable survey templates
- Integration with Shopify
- Real-time reporting
Pricing:
- Pricing details are not specified; interested users should contact Promoter.io directly for current rates.
Pros:
- Specialization in NPS surveys
- Easy integration with Shopify
- Real-time data analysis
Cons:
- Limited to NPS surveys; may not cover all attribution needs
- Pricing information is not publicly available
Best For: Merchants focused on measuring customer loyalty and satisfaction through NPS surveys.
Comparison Table
| Tool | Key Features | Pricing Details | Best For |
|---|---|---|---|
| Grapevine Surveys | Unlimited responses, multiple survey channels, integrations with Klaviyo and Google Analytics | Pricing not specified; contact Grapevine Surveys directly for current rates. | Merchants seeking a cost-effective solution for collecting a large volume of customer feedback across various channels. |
| Mipler | Custom reports and dashboards, AI assistant for report creation, data visualization | Pricing not specified; contact Mipler directly for current rates. | Merchants needing detailed, customizable reports and dashboards to analyze various data points in their Shopify store. |
| Hulk NPS | NPS surveys, customizable design, real-time analytics, Shopify integration | Pricing not specified; contact Hulk NPS directly for current rates. | Merchants primarily interested in measuring customer satisfaction and loyalty through NPS surveys. |
| Asklayer | Post-purchase surveys, attribution tracking, customizable questions, Shopify integration | Pricing not specified; contact Asklayer directly for current rates. | Merchants aiming to gain insights into customer purchase motivations and attribution factors. |
| Promoter.io | NPS surveys, customizable templates, real-time reporting, Shopify integration | Pricing not specified; contact Promoter.io directly for current rates. | Merchants focused on measuring customer loyalty and satisfaction through NPS surveys. |
Situational Recommendations
Cost-Effective Feedback Collection: If you're looking to gather a large volume of customer feedback without incurring additional costs per response, Grapevine Surveys may be suitable.
Custom Reporting Needs: For merchants requiring detailed, customizable reports and dashboards, Mipler offers advanced reporting capabilities.
Customer Satisfaction Focus: If your primary goal is to measure customer satisfaction and loyalty through NPS surveys, Hulk NPS or Promoter.io are specialized tools in this area.
Understanding Purchase Motivations: To gain insights into customer purchase motivations and attribution factors, Asklayer provides post-purchase surveys with attribution tracking.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing flexibility in survey deployment and data collection.
