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Fairing and Grapevine Surveys are Shopify apps designed to collect customer feedback through post-purchase surveys, aiding SaaS companies in understanding customer acquisition channels and satisfaction levels.

Fairing

Features

  • Attribution Surveys: Identify marketing channels driving sales.
  • Pre-built Templates: Quick survey setup.
  • Follow-up Questions: Gain deeper insights.
  • Predictive Auto-suggest: Enhance response accuracy.
  • Response Classification: Organize feedback efficiently.
  • AI Weekly Insights (Beta): Automated analysis of trends.
  • Geography and Product Targeting: Tailor surveys to specific segments.
  • NPS Questions: Measure customer loyalty.
  • Analytics & Reporting: Comprehensive data analysis.
  • Integrations: Over 25 platforms, including Shopify.

Pricing Model

  • Free Tier: Up to 100 transactions/month.
  • Core Plan: $15/month for 101-200 transactions.
  • Enterprise Plan: Custom pricing for over 30,000 transactions.

All plans include all features. (fairing.co)

Pros

  • Comprehensive feature set.
  • Scalable pricing.
  • Advanced analytics.

Cons

  • Pricing may be high for small businesses.
  • Some features in beta.

Best-Fit Customer Profile

SaaS companies with significant transaction volumes seeking in-depth analytics and scalability.

Grapevine Surveys

Features

  • Post-Purchase Surveys: Collect feedback immediately after checkout.
  • Attribution Surveys: Understand customer acquisition sources.
  • NPS and CSAT Surveys: Measure customer satisfaction and loyalty.
  • Multi-Question Surveys: Combine various question types.
  • Multiple Languages: Support for diverse customer bases.
  • Detailed Reporting: Clear insights into customer feedback.
  • Integrations: Klaviyo, Shopify Flow, Google Sheets, and more.
  • POS Surveys: Collect feedback from in-store customers.

Pricing Model

  • Flat Rate: $25/month for unlimited surveys and responses.

All features are included with no usage tiers or per-response fees. (grapevine-surveys.com)

Pros

  • Affordable pricing.
  • Unlimited surveys and responses.
  • User-friendly interface.

Cons

  • Fewer advanced analytics compared to competitors.
  • Limited to Shopify platform.

Best-Fit Customer Profile

Small to medium-sized SaaS companies seeking cost-effective, straightforward survey solutions.

Know exactly where your customers come from.Add a post-purchase survey and capture true attribution on every order.
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Side-by-Side Comparison

Feature Fairing Grapevine Surveys
Attribution Surveys Yes Yes
Pre-built Templates Yes No
Follow-up Questions Yes Yes
Predictive Auto-suggest Yes No
Response Classification Yes No
AI Insights Yes (Beta) No
Geography Targeting Yes No
Product Targeting Yes No
NPS Questions Yes Yes
Analytics & Reporting Advanced Basic
Integrations 25+ platforms, including Shopify Shopify, Klaviyo, Google Sheets, and more
POS Surveys No Yes
Pricing Free for up to 100 transactions; $15/month for 101-200 transactions; Custom for over 30,000 transactions $25/month flat rate for unlimited surveys and responses

Which to Choose

  • Fairing: Ideal for SaaS companies with high transaction volumes needing advanced analytics and scalability.
  • Grapevine Surveys: Suitable for small to medium-sized SaaS companies seeking an affordable, straightforward survey tool.

Worth a Look: Zigpoll

If you're evaluating options for attribution survey tools, Zigpoll is also worth a look.

Start collecting feedback in 5 minutes.

Try our no-code surveys that visitors actually answer.
Get started free See Examples

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