Grapevine Surveys and Retently are both customer feedback tools tailored for ecommerce startups, each offering unique features and pricing structures. Grapevine Surveys focuses on post-purchase surveys within the Shopify ecosystem, while Retently provides a broader range of survey types suitable for various ecommerce platforms.

Grapevine Surveys

Features

• Post-Purchase Surveys: Collect feedback immediately after checkout on the order confirmation page.
• Attribution Surveys: Understand how customers discovered your store.
• NPS and CSAT Surveys: Measure customer loyalty and satisfaction.
• Multi-Question Surveys: Create surveys with multiple question types, including single-choice, multiple-choice, open text, CSAT, and NPS.
• Multi-Language Support: Offer surveys in various languages to cater to a diverse customer base.
• Integrations: Connect with platforms like Klaviyo, Shopify Flow, Google Sheets, and Judge.me.
• Survey Channels: Deploy surveys post-purchase, on-site, via email, embedded on any page, on Shopify POS, or on a standalone landing page.

Pricing

Grapevine Surveys offers a single plan at $25 per month, providing unlimited surveys and responses without usage tiers or per-response fees. (grapevine-surveys.com)

Pros

• Flat Pricing: Predictable monthly cost regardless of survey volume.
• Comprehensive Features: Access to all features without additional costs.
• Shopify Integration: Seamless integration with Shopify stores.

Cons

• Shopify Exclusivity: Limited to Shopify users; not suitable for stores on other platforms.
• Limited Survey Types: Primarily focused on post-purchase and attribution surveys.

Best-Fit Customer Profile

Ideal for Shopify-based ecommerce startups seeking an affordable, straightforward solution for post-purchase feedback and customer insights.

Retently

Features

• Survey Types: Supports NPS, CSAT, and CES surveys.
• Multi-Channel Surveys: Conduct surveys via email, web pop-ups, kiosks, and in-app.
• Customizable Surveys: Brand surveys with custom domains and design.
• Advanced Reporting: Offers trend analysis, benchmarking, and AI-powered feedback classification.
• Integrations: Connects with platforms like Slack, Zapier, Make, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, and custom integrations.
• Automation: Automates recurring surveys, reminders, and email follow-ups.

Pricing

Retently offers multiple plans:

• Ecommerce Basic: $49 per month for up to 1,000 surveys.
• Ecommerce Pro: $299 per month for up to 20,000 surveys.
• Enterprise: Starting from $599 per month for 10,000 surveys. (retently.com)

Pros

• Versatile Survey Options: Supports various survey types and channels.
• Advanced Analytics: Provides in-depth reporting and AI-driven insights.
• Scalability: Offers plans suitable for growing businesses.

Cons

• Higher Cost: Pricing may be steep for startups with limited budgets.
• Complexity: The array of features may require a learning curve.

Best-Fit Customer Profile

Suitable for ecommerce startups needing a comprehensive, scalable feedback solution across multiple channels and platforms.

Side-by-Side Comparison

Which to Choose

Grapevine Surveys is recommended for:

• Shopify-based startups seeking an affordable, straightforward solution for post-purchase feedback.
• Merchants needing unlimited surveys and responses without scaling costs.

Retently is recommended for:

• Ecommerce startups requiring a comprehensive feedback solution across multiple channels and platforms.
• Businesses needing advanced analytics and scalability as they grow.

Worth a Look: Zigpoll

If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look.