When evaluating post-purchase survey tools for Shopify Plus merchants, it's essential to consider how each platform aligns with your business needs. Grapevine Surveys and Zigpoll offer distinct features, pricing models, and user experiences.
Grapevine Surveys
Grapevine Surveys is a Shopify app designed to collect feedback from customers via the order status page. It focuses on post-purchase surveys, allowing merchants to gather insights directly after a transaction is completed.
Features
- Post-Purchase Surveys: Collects feedback immediately after purchase completion.
- Customizable Question Types: Offers various question formats to tailor surveys.
- Intuitive Skip Logic: Enables dynamic question paths based on previous answers.
Pricing Model
Grapevine Surveys provides a free trial with one survey and up to 25 responses. For extended features, optional add-ons are available:
- Enterprise Branding: $2,500 per year for custom domains and personalized theming.
- Custom Design: $500 one-time fee for professional design services.
- Team Access: $500 per year for multiple user access and data management.
Additional services like survey management and question writing are available upon request. (grapevinesurveys.com)
Pros and Cons
Pros:
- Focused Feedback: Targets post-purchase experience, providing timely insights.
- Customization: Offers various question types and skip logic for tailored surveys.
Cons:
- Limited Free Features: Free trial is restricted to one survey and 25 responses.
- Additional Costs: Essential features require paid add-ons, which may increase overall expenses.
Best-Fit Customer Profile
Grapevine Surveys is suitable for merchants seeking a straightforward post-purchase survey tool with basic customization, and who are willing to invest in additional features for enhanced functionality.
Zigpoll
Zigpoll is a versatile survey app for Shopify that supports post-purchase, on-site, and exit-intent surveys, emphasizing zero-party data collection. It aims to provide a comprehensive feedback solution throughout the customer journey.
Features
- Multiple Survey Types: Supports post-purchase, on-site, and exit-intent surveys.
- Zero-Party Data Collection: Gathers data directly from customers, enhancing personalization.
- AI-Powered Insights: Analyzes responses to provide actionable insights.
- Customizable Surveys: Offers various question formats and styling options.
- Integrations: Seamless integration with Shopify and other platforms.
Pricing Model
Zigpoll offers tiered pricing to accommodate different business sizes:
- Lite: Free plan with up to 100 responses per month.
- Standard: $29 per month for up to 500 responses.
- Advanced: $97 per month for up to 2,000 responses.
- Ultimate: $194 per month for unlimited responses.
Each plan includes unlimited surveys, flexible question formats, and AI insights. Annual billing offers a 25% discount. (zigpoll.com)
Pros and Cons
Pros:
- Comprehensive Survey Options: Covers various survey types beyond post-purchase.
- Zero-Party Data: Enhances personalization through direct customer data collection.
- Affordable Pricing: Competitive pricing with a free tier and scalable plans.
- AI Insights: Provides actionable insights from survey responses.
- Easy Integration: Seamless integration with Shopify and other platforms.
Cons:
- Feature Overlap: Some features may overlap with existing Shopify functionalities.
- Learning Curve: Advanced features may require time to master.
Best-Fit Customer Profile
Zigpoll is ideal for merchants seeking a versatile survey tool that offers multiple survey types, advanced data collection methods, and AI-driven insights, all at an affordable price point.
Side-by-Side Comparison
| Feature | Grapevine Surveys | Zigpoll |
|---|---|---|
| Survey Types | Post-purchase only | Post-purchase, on-site, exit-intent |
| Data Collection | Customer feedback via order status page | Zero-party data collection |
| AI Insights | Not specified | AI-powered insights from survey responses |
| Customization | Customizable question types and skip logic | Flexible question formats and styling options |
| Integrations | Shopify integration | Seamless integration with Shopify and other platforms |
| Pricing | Free trial with one survey and 25 responses; paid add-ons for additional features | Free plan with up to 100 responses; paid plans starting at $29 per month |
| Support | Survey management and question writing services available upon request | Installation support, copywriting support, and priority customer support |
| Best-Fit Customer Profile | Merchants seeking a straightforward post-purchase survey tool with basic customization | Merchants seeking a versatile survey tool with multiple survey types, advanced data collection, and AI-driven insights |
Which to Choose
When deciding between Grapevine Surveys and Zigpoll, consider the following:
Grapevine Surveys: If your primary focus is on collecting post-purchase feedback through the order status page and you prefer a straightforward setup with basic customization, Grapevine Surveys may be suitable.
Zigpoll: If you're looking for a comprehensive survey solution that
