When evaluating survey tools for Shopify Plus merchants, it's essential to consider how each platform aligns with your business needs. In this comparison of Hulk NPS Post Purchase Survey vs Delighted for Shopify Plus merchants, we'll delve into their features, pricing, ease of use, integrations, and ideal customer profiles to help you make an informed decision.
Hulk NPS Post Purchase Survey
Hulk NPS Post Purchase Survey is a Shopify app designed to collect customer feedback directly after a purchase, typically on the order confirmation page. This approach aims to capture immediate reactions, providing insights into customer satisfaction and areas for improvement.
Features
- High Response Rates: By embedding surveys at the end of the purchase journey, response rates are typically higher.
- One-Click Installation: Easy setup without the need for extensive customization.
- Actionable Insights: An analytics dashboard that allows merchants to act on survey results promptly.
- Personalized Survey Forms: Customization options to create engaging surveys that match your store's branding.
- Conditional Logic: Craft responsive surveys that adapt based on user responses.
Pricing
Hulk NPS Post Purchase Survey offers two pricing tiers:
- Development Plan: Free for partner development stores, allowing testing before going live.
- Pro Plan: $20 per month, which includes unlimited responses, white-labeled forms, response exports, and advanced survey statistics.
Pros
- Seamless Integration: Designed specifically for Shopify, ensuring compatibility and ease of use.
- Immediate Feedback: Captures customer sentiments right after purchase, leading to timely insights.
- Customization: Offers various customization options to align surveys with your brand.
Cons
- Limited to Post-Purchase: Focuses solely on post-purchase feedback, which may not capture the full customer journey.
- Shopify-Centric: Primarily tailored for Shopify stores, which might not be ideal for merchants using other platforms.
Best-Fit Customer Profile
Ideal for Shopify Plus merchants seeking to gather immediate post-purchase feedback to enhance customer satisfaction and loyalty.
Delighted
Delighted is a customer experience management platform that enables businesses to collect feedback through various channels, including email, web, link, SDK, and SMS. It supports multiple survey types, such as NPS, CSAT, and CES, catering to a broad range of customer experience metrics.
Features
- Multi-Channel Surveys: Distribute surveys via email, web, link, SDK, and SMS.
- Multiple Survey Types: Supports NPS, CSAT, CES, and more.
- Branding Customization: Customize surveys with your logo and colors.
- Integrations: Offers over 35 free integrations, including Slack, Shopify, and Zendesk.
- Pre-Built Reports: Provides dashboards, metrics, and benchmarks for data analysis.
Pricing
Delighted offers several pricing plans:
- Free Plan: Includes 1 project, 4 pre-built feedback reports, and supports up to 1,000 survey sends per month.
- Starter Plan: $19 per month, includes 1 project, unlimited surveys, and up to 50 responses per month.
- Growth Plan: $39 per month, includes 1 project, unlimited surveys, and up to 100 responses per month.
- Advanced Plan: $149 per month, includes 5 projects, unlimited surveys, and up to 250 responses per month.
- Premium Plan: $249 per month, includes 5 projects, unlimited surveys, and up to 500 responses per month.
Note: Pricing details are based on information from Delighted's official website. (delighted.com)
Pros
- Versatility: Supports multiple survey types and distribution channels.
- Scalability: Offers plans suitable for businesses of various sizes.
- Comprehensive Integrations: Integrates with a wide range of platforms, enhancing data synchronization.
Cons
- Complexity: The variety of features may require a learning curve for new users.
- Pricing Structure: Higher-tier plans may be costly for smaller businesses.
Best-Fit Customer Profile
Suitable for businesses seeking a flexible and scalable solution to collect diverse customer feedback across multiple channels.
Side-by-Side Comparison
| Feature | Hulk NPS Post Purchase Survey | Delighted |
|---|---|---|
| Survey Channels | Post-purchase surveys on Shopify order confirmation pages | Email, web, link, SDK, SMS |
| Survey Types | NPS | NPS, CSAT, CES, and more |
| Branding Customization | Yes, with options to match store's branding | Yes, with logo and color customization |
| Integrations | Primarily Shopify-focused | Over 35 free integrations, including Shopify, Slack, Zendesk |
| Pricing | Free for development stores; Pro Plan at $20/month | Free Plan; Paid plans starting at $19/month |
| Response Limits | Unlimited responses in Pro Plan | Varies by plan; Free Plan up to 1,000 survey sends/month |
| Ideal For | Shopify Plus merchants seeking immediate post-purchase feedback | Businesses needing multi-channel, scalable feedback solutions |
Which to Choose
When deciding between Hulk NPS Post Purchase Survey and Delighted, consider the following:
- For Shopify Plus Merchants Focused on Post-Purchase Feedback: If your
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
