When evaluating NPS survey software for online stores, it's essential to consider tools that integrate seamlessly with Shopify and offer features tailored to e-commerce needs. Hulk NPS Post Purchase Survey, Fairing, and Simplesat are three such tools that cater to these requirements.
Comparison Table: Hulk NPS Post Purchase Survey vs Fairing vs Simplesat
| Feature | Hulk NPS Post Purchase Survey | Fairing | Simplesat |
|---|---|---|---|
| Core Features | - Post-purchase surveys on thank-you pages - NPS measurement - Conditional logic - Analytics dashboard |
- Post-purchase surveys - NPS and multi-response questions - Attribution analysis - AI insights |
- One-click CSAT, CES, and NPS surveys - Designed for MSPs and service teams - Simple setup |
| Pricing and Value | - Free plan available - Pro Plan: $25/month or $250/year (17% discount) (pickyourapp.com) |
- Free plan available - Paid plans: $29/month, $79/month, $149/month (apps.shopify.com) |
- Free plan available - Paid plans: $19/month, $49/month, $99/month (apps.shopify.com) |
| Ease of Setup and Use | - One-click installation - User-friendly interface - Quick survey creation (apps.shopify.com) |
- Embedded email NPS - Branded landing pages - Seamless integration with existing ESPs (fairing.co) |
- One-click survey deployment - Minimal configuration - Intuitive design (apps.shopify.com) |
| Integrations | - Native Shopify integration - Limited third-party integrations (pickyourapp.com) |
- Native Shopify integration - Integrates with Klaviyo and other ESPs (fairing.co) |
- Native Shopify integration - Limited third-party integrations (apps.shopify.com) |
| Customer Support and Documentation | - Responsive support team - Comprehensive documentation (apps.shopify.com) |
- Dedicated support - Detailed guides and resources (fairing.co) |
- Support tailored for MSPs - Clear documentation (apps.shopify.com) |
| Best-Fit Customer Profile | - Shopify store owners seeking post-purchase feedback - Businesses aiming to measure NPS and customer satisfaction |
- Shopify brands needing post-purchase insights - Stores focusing on attribution and customer loyalty |
- Managed Service Providers (MSPs) - Service teams requiring simple survey tools |
Situational Recommendations:
Hulk NPS Post Purchase Survey: Ideal for Shopify store owners who want to gather post-purchase feedback directly on thank-you pages, measure NPS, and utilize conditional logic for dynamic surveys.
Fairing: Suited for Shopify brands aiming to capture post-purchase insights with advanced attribution analysis and AI-driven insights, especially those using Klaviyo or similar ESPs.
Simplesat: Best for MSPs and service teams looking for a straightforward, one-click solution to deploy CSAT, CES, and NPS surveys without complex configurations.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys. It provides a range of survey types to gather customer feedback at various touchpoints.
