When evaluating Shopify survey apps, KnoCommerce and Grapevine Surveys offer distinct features tailored to different business needs. KnoCommerce specializes in post-purchase attribution surveys with multi-question flows and zero-party data collection, while Grapevine Surveys focuses on post-purchase survey apps for order status page feedback. This comparison examines their features, pricing, ease of use, integrations, customer support, and ideal customer profiles to assist in determining the most suitable option for your Shopify store.
KnoCommerce
KnoCommerce provides post-purchase attribution surveys designed to gather zero-party data through multi-question flows.
Features
- Multi-Question Flows: Allows for in-depth customer feedback through a series of questions.
- Zero-Party Data Collection: Collects data directly from customers, enhancing personalization and targeting.
- Attribution Reports: Offers insights into marketing channel performance and customer behavior.
- Personalized Survey Logic: Enables dynamic surveys that adapt based on customer responses.
- Question Bank: Provides a library of 14 question types, including NPS, CSAT, and open text.
- Integrations: Supports over 14 integrations, including Klaviyo, Google Analytics, and Shopify Flow.
Pricing Model
KnoCommerce offers tiered pricing:
- Free Plan: Provides basic features with limited access.
- Analyst Plan: Priced at $119 per month, suitable for businesses spending less than $100,000 monthly on ads.
- Pro Plan: Priced at $299 per month, recommended for businesses with higher ad spend.
Annual payment options are available with a 10% discount. (knocommerce.com)
Ease of Setup and Use
KnoCommerce is designed for seamless integration with Shopify, allowing for quick deployment. The platform offers a user-friendly interface, though the complexity of multi-question flows may require a learning curve for new users.
Integrations
KnoCommerce integrates with over 14 platforms, including Shopify, Klaviyo, Google Analytics, and Shopify Flow, facilitating comprehensive data analysis and marketing automation.
Customer Support and Documentation
KnoCommerce provides email and chat support from Monday to Friday, 9 am to 5 pm MST. They offer free one-on-one demos and onboarding assistance. Documentation is available to guide users through setup and usage. (knocommerce.com)
Best-Fit Customer Profile
KnoCommerce is ideal for medium to large e-commerce businesses seeking advanced post-purchase insights and attribution reporting. Its features are well-suited for companies with substantial marketing budgets aiming to optimize their customer acquisition strategies.
Grapevine Surveys
Grapevine Surveys specializes in post-purchase surveys for Shopify stores, focusing on collecting customer feedback directly from the order status page.
Features
- Post-Purchase Surveys: Collects feedback immediately after checkout on the order confirmation page.
- Multiple Question Types: Supports single-choice, multiple-choice, open text, CSAT, and NPS questions.
- Multi-Language Support: Allows creation of surveys in different languages to cater to a diverse customer base.
- Integrations: Connects with platforms like Klaviyo, Google Analytics, and Shopify Flow.
- Survey Channels: Offers surveys via post-purchase, on-site, email (one-click), embedded on any page, on Shopify POS, or on a standalone landing page.
Pricing Model
Grapevine Surveys offers a single plan priced at $25 per month, which includes unlimited surveys and responses. This flat-rate pricing model ensures predictable costs without usage-based fees. (grapevine-surveys.com)
Ease of Setup and Use
Grapevine Surveys is designed for easy installation through the Shopify App Store, with a straightforward setup process. The user interface is intuitive, making it accessible for merchants without technical expertise.
Integrations
Grapevine Surveys integrates with Shopify, Klaviyo, Google Analytics, and Shopify Flow, enabling efficient data management and marketing automation.
Customer Support and Documentation
Grapevine Surveys provides email and chat support, with a 14-day free trial to explore the app's features. They offer detailed documentation and resources to assist users in maximizing the app's potential. (grapevine-surveys.com)
Best-Fit Customer Profile
Grapevine Surveys is well-suited for small to medium-sized Shopify stores seeking an affordable and straightforward solution for collecting post-purchase customer feedback. Its features are ideal for merchants looking to gain insights into customer satisfaction and product performance without a significant investment.
Side-by-Side Comparison
The following table summarizes the key features and pricing models of KnoCommerce and Grapevine Surveys:
| Feature | KnoCommerce | Grapevine Surveys |
|---|---|---|
| Core Features | Multi-question flows, zero-party data collection, attribution reports | Post-purchase surveys, multiple question types, multi-language support |
| Pricing Model | Tiered pricing: Free, Analyst ($119/month), Pro ($299/month) | Flat-rate pricing: $25/month for unlimited surveys and responses |
| Ease of Setup and Use | Seamless Shopify integration, user-friendly interface, learning curve for multi-question flows | Easy installation via Shopify App Store, intuitive user interface |
| Integrations | Over 14 integrations, including Shopify, Klaviyo, Google Analytics, Shopify Flow | Integrates with Shopify, Klaviyo, Google Analytics, Shopify Flow |
| Customer Support and Documentation | Email and chat support (M-F, 9 am – 5 pm MST), free demos, onboarding assistance |
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
