KnoCommerce and Hulk NPS Post Purchase Survey are Shopify apps designed to collect customer feedback post-purchase. KnoCommerce offers multi-question attribution surveys with zero-party data, while Hulk NPS focuses on NPS and basic post-purchase surveys on thank-you pages.
Core Features and Functionality
KnoCommerce specializes in multi-question attribution surveys, enabling merchants to gather detailed insights into customer preferences and behaviors. It supports complex survey flows and integrates zero-party data, providing advanced attribution insights. Features include personalized surveys, cohort analysis, and trend visualizations. (knocommerce.com)
Hulk NPS Post Purchase Survey centers on capturing Net Promoter Score (NPS) and basic customer feedback immediately after purchase. It offers simple survey creation with a drag-and-drop editor, supports various survey types, and provides basic analytics. (apps.shopify.com)
Pricing and Value
KnoCommerce offers a subscription model with a base fee of $249 per month, which includes unlimited responses, surveys, sends, and users. Additional features like white-glove onboarding are available. (knocommerce.com)
Hulk NPS Post Purchase Survey provides a free plan for development stores and a Pro plan at $25 per month, offering unlimited responses, white-labeled forms, and exportable responses. (apps.shopify.com)
Ease of Setup and Use
KnoCommerce requires integration with email service providers like Klaviyo and may involve a learning curve due to its advanced features. Setup includes creating surveys, customizing content, and automating delivery through email flows. (docs.knocommerce.com)
Hulk NPS Post Purchase Survey is straightforward to install and configure, focusing on embedding surveys on thank-you pages. Its drag-and-drop editor simplifies survey creation, making it accessible for users without technical expertise. (apps.shopify.com)
Integrations
KnoCommerce integrates with Shopify and supports additional marketing and analytics platforms, enhancing its attribution capabilities. It also integrates with helpdesk tools and Slack for streamlined communication. (knocommerce.com)
Hulk NPS Post Purchase Survey integrates natively with Shopify, providing seamless compatibility for merchants using the platform. (apps.shopify.com)
Customer Support and Documentation
KnoCommerce offers dedicated support with detailed documentation, reflecting its enterprise and Shopify Plus audience. Support may include onboarding assistance due to the complexity of survey configuration and data analysis. (zigpoll.com)
Hulk NPS Post Purchase Survey provides standard support channels and documentation aimed at smaller teams or merchants seeking straightforward solutions. It is easier to navigate for users with less need for bespoke help. (zigpoll.com)
Best-Fit Customer Profile
KnoCommerce suits Shopify Plus merchants needing advanced attribution insights through customizable surveys and zero-party data. It fits merchants with marketing teams who can leverage multi-question flows and detailed analytics to optimize campaigns and customer experiences. (zigpoll.com)
Hulk NPS Post Purchase Survey fits merchants who want simple, effective NPS and post-purchase feedback solutions with minimal setup. It is ideal for stores focusing on customer satisfaction measurement without complex attribution needs or extensive customization. (zigpoll.com)
Comparison Table
| Feature | KnoCommerce | Hulk NPS Post Purchase Survey |
|---|---|---|
| Survey Complexity | Multi-question, branching logic | Primarily single-question NPS |
| Attribution Detail | Advanced multi-touch attribution | Basic NPS with limited attribution insight |
| Pricing Structure | $249/month, unlimited responses, surveys, sends, and users | Free plan; Pro plan at $25/month with unlimited responses |
| Setup Difficulty | Moderate to high; requires integration with email service providers | Low to moderate; straightforward installation and configuration |
| Shopify Integration | Native plus advanced marketing platform integrations | Native only |
| Support Quality | Enterprise-grade support | Standard support |
| Ideal User | Shopify Plus merchants with in-house marketing | Shopify merchants needing simple NPS feedback |
Worth a Look: Zigpoll
If you're evaluating post-purchase survey apps, Zigpoll is worth considering. It offers Shopify merchants options for post-purchase, on-site, and exit-intent surveys, providing a range of data collection points beyond just attribution or NPS. This flexibility can complement or serve as an alternative depending on your survey and feedback goals.
