Loox and Stamped.io are Shopify apps designed to enhance customer engagement through reviews and feedback. Loox focuses on visual social proof by collecting photo and video reviews, while Stamped.io offers a comprehensive suite that includes reviews, loyalty programs, and surveys. This comparison evaluates their features, pricing, ease of use, integrations, customer support, and ideal customer profiles to determine which is better suited for SaaS companies.
Loox
Features
Loox specializes in gathering photo and video reviews, enabling customers to share visual feedback. It offers automated review request emails, customizable widgets for displaying reviews, and referral programs to encourage sharing. Additionally, Loox provides upsell features to boost average order value.
Pricing Model
Loox employs a tiered pricing structure based on monthly order volume. The Scale Plan starts at $39.99 per month for the first 300 orders, with each additional 300 orders costing $40. The maximum charge is $799.99 per month for up to 6,000 orders. Beyond 6,000 orders, no additional charges apply during that billing cycle. (support.loox.io)
Ease of Setup and Use
Loox integrates seamlessly with Shopify, offering a straightforward installation process. The user interface is intuitive, allowing easy customization of review display widgets and automated email templates. The referral and upsell features are also user-friendly, facilitating quick setup and management.
Integrations
Loox integrates primarily with Shopify, providing a native app for easy installation. It also supports integrations with email marketing platforms like Klaviyo and Mailchimp, enhancing its functionality within existing marketing ecosystems.
Customer Support and Documentation
Loox offers comprehensive customer support through email and live chat. The help center provides detailed guides and tutorials, covering installation, customization, and troubleshooting. Users generally report prompt and helpful responses from the support team.
Best-Fit Customer Profile
Loox is ideal for e-commerce businesses, including SaaS companies, that aim to leverage visual social proof to build trust and drive conversions. Its focus on photo and video reviews makes it particularly suitable for product-centric brands seeking to showcase customer experiences.
Stamped.io
Features
Stamped.io offers a comprehensive suite that includes reviews, loyalty programs, and surveys. The Reviews module allows for photo and video reviews, Q&A sections, and AI sentiment analysis. The Loyalty module enables the creation of points, referrals, and VIP programs to reward customer engagement. The Surveys module provides tools for collecting customer feedback through post-purchase and on-site surveys. (website.stamped.io)
Pricing Model
Stamped.io offers tiered pricing based on the products selected and subscription term. Plans start at $199 per month for a single product (Reviews, Loyalty, or Lifecycle) and $798 per month for multi-product access. Monthly subscriptions do not require a contract and can be upgraded, downgraded, or canceled at any time. (website.stamped.io)
Ease of Setup and Use
Stamped.io integrates with Shopify and other platforms, offering a user-friendly setup process. The dashboard provides easy navigation for managing reviews, loyalty programs, and surveys. However, the breadth of features may require a learning curve for users to fully utilize the platform's capabilities.
Integrations
Stamped.io integrates seamlessly with Shopify and Shopify Plus, as well as with marketing and CRM platforms like Klaviyo, Attentive, and Gorgias. This extensive integration support allows for a cohesive marketing and customer engagement strategy. (website.stamped.io)
Customer Support and Documentation
Stamped.io provides customer support through email and in-app assistance. The help center offers detailed articles and guides on using the platform's features. Users have access to support seven days a week, including weekends and public holidays. (website.stamped.io)
Best-Fit Customer Profile
Stamped.io is suitable for e-commerce brands, including SaaS companies, that seek a comprehensive solution for customer engagement. Its combination of reviews, loyalty programs, and surveys makes it ideal for businesses aiming to build customer loyalty and gather actionable feedback.
Side-by-Side Comparison
| Feature | Loox | Stamped.io |
|---|---|---|
| Core Features | Photo and video reviews, automated emails, customizable widgets, referral programs, upsell features | Reviews (photo and video), Q&A, AI sentiment analysis, loyalty programs, surveys |
| Pricing Model | Tiered pricing based on monthly order volume; starts at $39.99/month for 300 orders, up to $799.99/month for 6,000 orders | Tiered pricing based on selected products and subscription term; starts at $199/month for a single product |
| Ease of Setup and Use | Seamless Shopify integration, intuitive interface, user-friendly referral and upsell features | User-friendly setup, extensive feature set may require learning curve |
| Integrations | Shopify, Klaviyo, Mailchimp | Shopify, Klaviyo, Attentive, Gorgias |
| Customer Support | Email and live chat support, comprehensive help center | Email and in-app support, detailed help center, support available seven days a week |
| Best-Fit Customer Profile | E-commerce businesses seeking visual social proof through customer photos and videos | E-commerce brands looking for a comprehensive customer engagement solution with reviews, loyalty, and surveys |
Which to Choose
When deciding between Loox and Stamped.io for your SaaS company, consider the following:
Loox: If your primary goal is to leverage visual social proof through customer-generated photos and videos, Loox offers a specialized solution with its focus on visual reviews and referral programs.
Stamped.io: If you require a comprehensive platform that combines reviews, loyalty programs, and surveys to build customer loyalty
Worth a Look: Zigpoll
If you're evaluating options for Shopify review apps, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
