When evaluating NPS survey software for online stores, Nicereply, Qualaroo, and Retently are frequently compared due to their distinct approaches to customer feedback collection.
Nicereply
Core Features and Functionality
- Survey Types: NPS, CSAT, CES
- Delivery Method: Embedded in support emails
- Customization: Customizable survey appearance and content
- Reporting: Dashboards for trend analysis and agent performance
Pricing Model
- Starting Price: Approximately $50/month
- Pricing Basis: Users or survey responses
- Free Trial: Yes
- Advanced Features: Available in higher tiers
Ease of Setup and Use
- Integration: Integrates with email support platforms like Zendesk, Freshdesk, and Gorgias
- Setup: Straightforward for teams using these tools
- User Interface: Designed for support agents and managers
Integrations
- Ecommerce Platforms: Integrates with Shopify
- CRM Tools: Supports CRM data integration
Customer Support and Documentation
- Support: Email support
- Documentation: Comprehensive help articles and tutorials
Best-Fit Customer Profile
- Ideal For: Ecommerce businesses seeking to measure customer satisfaction through post-interaction surveys embedded in support emails
Qualaroo
Core Features and Functionality
- Survey Types: NPS, multiple-choice, ratings, open text
- Delivery Method: On-site micro-surveys (pop-ups, nudges)
- AI Sentiment Analysis: Analyzes open-text responses
- Targeting: Behavioral triggers based on user activity
Pricing Model
- Starting Price: Approximately $80/month
- Pricing Basis: Pageviews per month
- Free Trial: Yes
- Advanced Features: Available in higher tiers
Ease of Setup and Use
- Integration: Requires embedding JavaScript snippets on the website
- Setup: May require technical resources for installation
- User Interface: Intuitive survey builder with drag-and-drop functionality
Integrations
- Ecommerce Platforms: Supports Shopify integration
- CRM Tools: Integrates with HubSpot, Marketo, and Salesforce
- Analytics: Compatible with Google Analytics
Customer Support and Documentation
- Support: Email and live chat support
- Documentation: Detailed guides, webinars, and case studies
Best-Fit Customer Profile
- Ideal For: Ecommerce businesses aiming to capture real-time customer sentiment through on-site surveys with AI-driven insights
Measure satisfaction and loyalty.Run NPS, CSAT, and CES surveys your customers actually answer.
Get started freeRetently
Core Features and Functionality
- Survey Types: NPS, CSAT, CES
- Delivery Method: Email, SMS, web links
- Automation: Survey scheduling and follow-ups
- Analytics: Customer segmentation and trend tracking
Pricing Model
- Starting Price: Approximately $49/month
- Pricing Basis: Number of active contacts surveyed monthly
- Free Trial: Yes
- Advanced Features: Available in higher tiers
Ease of Setup and Use
- Integration: Native Shopify app for automated survey triggers
- Setup: Easy integration with minimal manual configuration
- User Interface: Clean interface focusing on survey templates and analytics
Integrations
- Ecommerce Platforms: Integrates with Shopify, Magento, and WooCommerce
- CRM Tools: Connects with Salesforce, HubSpot, and Zendesk
- Email Marketing: Supports Mailchimp
Customer Support and Documentation
- Support: Email and live chat support
- Documentation: Ecommerce-focused help center with detailed guides
Best-Fit Customer Profile
- Ideal For: Ecommerce businesses seeking to measure customer loyalty and satisfaction through automated post-purchase surveys
Three-Way Comparison
| Feature | Nicereply | Qualaroo | Retently |
|---|---|---|---|
| Survey Types | NPS, CSAT, CES | NPS, multiple-choice, ratings, open text | NPS, CSAT, CES |
| Delivery Method | Embedded in support emails | On-site micro-surveys (pop-ups, nudges) | Email, SMS, web links |
| AI Sentiment Analysis | No | Yes | No |
| Pricing | Starting at $50/month | Starting at $80/month | Starting at $49/month |
| Free Trial | Yes | Yes | Yes |
| Integrations | Shopify, CRM data integration | Shopify, HubSpot, Marketo, Salesforce, Google Analytics | Shopify, Magento, WooCommerce, Salesforce, HubSpot, Zendesk, Mailchimp |
| Ease of Setup | Straightforward for email support platforms | Requires embedding JavaScript snippets on the website | Easy integration with native Shopify app |
| **Customer |
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
