When evaluating NPS survey software for Shopify stores, it's essential to consider tools that seamlessly integrate with your e-commerce platform, offer flexible survey options, and provide actionable insights. Nicereply and Zigpoll are two such tools, each catering to different needs and preferences.

Nicereply

Nicereply is a customer feedback tool that integrates with various support platforms, enabling businesses to collect CSAT, CES, and NPS scores directly within their email workflows.

Features

• Survey Types: CSAT, CES, and NPS surveys.
• Integrations: Supports platforms like Zendesk, Front, Help Scout, and Pipedrive.
• Survey Delivery: Post-resolution and in-signature email surveys, link surveys, and website pop-up surveys.
• Customization: Customizable survey design.
• Analytics: Nicereply Feedback Analytics.

Pricing

Nicereply offers tiered pricing based on response volume and user seats:

• Starter: $59/month (100 responses/month, 3 users).
• Essential: $119/month (250 responses/month, 10 users).
• Growth: $239/month (1,000 responses/month, 25 users).
• Business: $359/month (2,500 responses/month, 50 users).

Annual billing provides a 20% discount. (nicereply.com)

Pros

• Comprehensive Integrations: Works with multiple support platforms.
• Customizable Surveys: Allows for tailored survey designs.
• Advanced Analytics: Offers in-depth feedback analytics.

Cons

• Limited Shopify Integration: Primarily designed for support platforms; may require additional setup for Shopify.
• Pricing Structure: Higher tiers may be costly for small businesses.

Best-Fit Customer Profile

Ideal for businesses using support platforms like Zendesk or Help Scout, seeking in-email survey capabilities and advanced analytics.

Zigpoll

Zigpoll is a survey app designed specifically for Shopify stores, offering post-purchase, on-site, and exit-intent surveys with zero-party data collection.

Features

• Survey Types: Post-purchase, on-site, and exit-intent surveys.
• Integrations: One-click Shopify integration; supports SMS surveys.
• Survey Delivery: Embedded on-site surveys, exit-intent pop-ups, and post-purchase surveys.
• Customization: Customizable survey styles and question formats.
• Analytics: AI-powered insights and reporting.

Pricing

Zigpoll offers several pricing tiers:

• Lite: Free (100 responses/month, 100 emails/month).
• Standard: $29/month (500 responses/month, 2,500 emails/month).
• Advanced: $97/month (2,000 responses/month, 10,000 emails/month).
• Ultimate: $194/month (Unlimited responses/month, 10,000 emails/month).

Annual billing offers a 25% discount. (zigpoll.com)

Pros

• Seamless Shopify Integration: Easy setup with Shopify stores.
• Flexible Survey Options: Supports various survey types tailored for e-commerce.
• Affordable Pricing: Competitive pricing suitable for small to medium-sized businesses.
• AI-Powered Insights: Provides actionable feedback analysis.

Cons

• Limited Integrations: Primarily focused on Shopify; fewer integrations with other platforms.
• Feature Limitations on Lower Tiers: Some advanced features are restricted to higher pricing tiers.

Best-Fit Customer Profile

Ideal for Shopify merchants seeking an easy-to-use survey tool with flexible survey options and seamless integration.

Side-by-Side Comparison

Which to Choose

When deciding between Nicereply and Zigpoll for your Shopify store, consider the following scenarios:

• Choose Nicereply if:

  • Your business utilizes support platforms like Zendesk or Help Scout.
  • You require in-email survey capabilities and advanced analytics.
  • Your team is comfortable with a higher pricing tier for comprehensive features.

• Choose Zigpoll if:

  • You operate a Shopify store and prefer a tool that integrates seamlessly with your platform.�