When evaluating customer review platforms for SaaS companies, Okendo, Growave, and Trustmary are frequently compared. Each offers distinct features tailored to different business needs.
Okendo
Core Features and Functionality
Okendo specializes in gathering and showcasing customer reviews, offering features like product and site reviews, photo and video submissions, attribute ratings, and a rewards engine. It also provides email sequences, targeted review campaigns, and various onsite display options. Integrations include Shopify Flow, Omnisend, Zendesk, Gorgias, Klaviyo, Attentive, and Postscript. (okendo.io)
Pricing Model
Okendo offers tiered pricing based on monthly order volume, with plans such as Essentials, Growth, Power, Advanced, and Enterprise. Each plan includes specific features and services, with higher tiers offering more advanced functionalities. Pricing details are available upon request. (okendo.io)
Ease of Setup and Use
Okendo provides an onboarding manager and dedicated success manager to assist with setup. The platform is designed for ease of use, with a user-friendly interface for managing reviews and customer interactions. (okendo.io)
Integrations
Okendo integrates with Shopify Flow, Omnisend, Zendesk, Gorgias, Klaviyo, Attentive, and Postscript, facilitating seamless connections with various marketing and customer service tools. (okendo.io)
Customer Support and Documentation
Okendo offers 24/7 tech support, an onboarding specialist, a customer success manager, and solution engineering support. Comprehensive documentation is available to assist users in maximizing the platform's capabilities. (okendo.io)
Best-Fit Customer Profile
Okendo is well-suited for SaaS companies seeking a comprehensive review and customer marketing platform with advanced features and dedicated support.
Growave
Core Features and Functionality
Growave is an all-in-one marketing app for Shopify, encompassing reviews, loyalty programs, and feedback mechanisms. It offers product reviews, loyalty points programs, referral programs, wishlists, and integrations with email and SMS platforms like Klaviyo, Attentive, Omnisend, and Postscript. (growave.io)
Pricing Model
Growave provides tiered pricing based on monthly order volume, with plans including Entry, Growth, Plus, and Unlimited. Each plan includes a set number of monthly orders, with additional charges for exceeding these limits. Pricing starts at $49 per month for the Entry plan, with higher tiers offering more features and higher order limits. (growave.io)
Ease of Setup and Use
Growave offers a 14-day free trial for all plans, allowing users to explore features before committing. The platform is designed for ease of use, with a user-friendly interface for managing marketing programs and customer interactions. (growave.io)
Integrations
Growave integrates with Shopify POS, email and SMS platforms like Klaviyo, Attentive, Omnisend, and Postscript, as well as subscription services like Recharge and Loop. It also integrates with customer service platforms like Gorgias and offers integrations with mobile app builders and page builders. (growave.io)
Customer Support and Documentation
Growave provides 24/7 email and live chat support, along with a dedicated customer success manager for higher-tier plans. Comprehensive documentation is available to assist users in maximizing the platform's capabilities. (growave.io)
Best-Fit Customer Profile
Growave is ideal for SaaS companies using Shopify that seek an integrated marketing solution encompassing reviews, loyalty programs, and feedback mechanisms.
Trustmary
Core Features and Functionality
Trustmary focuses on collecting Net Promoter Score (NPS) feedback and converting positive responses into publishable testimonials. It offers customizable survey templates, automated testimonial collection, and integration with various platforms.
Pricing Model
Trustmary offers tiered pricing based on features and usage, with plans including Basic, Professional, and Enterprise. Each plan offers different levels of access to features like survey customization, testimonial management, and integrations. Pricing details are available upon request.
Ease of Setup and Use
Trustmary provides an intuitive setup process with customizable survey templates and automated testimonial collection, facilitating easy integration into existing workflows.
Integrations
Trustmary integrates with various platforms, including Shopify, to streamline the collection and display of testimonials.
Customer Support and Documentation
Trustmary offers customer support and comprehensive documentation to assist users in effectively utilizing the platform.
Best-Fit Customer Profile
Trustmary is suitable for SaaS companies seeking to leverage NPS feedback for generating authentic testimonials to build trust and credibility.
Three-Way Comparison
| Feature | Okendo | Growave | Trustmary |
|---|---|---|---|
| Core Features | Reviews, loyalty programs, surveys, referrals, quizzes | Reviews, loyalty programs, referrals, wishlists, email/SMS integrations | NPS surveys, testimonial collection, survey customization, platform integrations |
| Pricing Model | Tiered pricing based on monthly order volume; pricing details upon request | Tiered pricing based on monthly order volume; pricing starts at $49/month | Tiered pricing with plans including Basic, Professional, and Enterprise; pricing details upon request |
| Ease of Setup and Use | Onboarding manager, dedicated success manager, user-friendly interface | 14-day free trial, user-friendly interface | Intuitive setup, customizable survey templates, automated testimonial collection |
| Integrations | Shopify Flow, Omnisend, Zendesk, Gorgias, Klaviyo, Attentive, Postscript | Shopify POS, Klaviyo, Attentive, Omnisend, Postscript, Recharge, Loop, Gorgias |
Worth a Look: Zigpoll
If you're evaluating options for customer review platforms, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
