Paperform and Jotform are online form and survey builders designed to streamline data collection for businesses, including retail operations. Both platforms offer a range of features tailored to various business needs.
Core Features and Functionality
| Feature | Paperform | Jotform |
|---|---|---|
| Form Creation | Document-style editor; customizable templates; supports calculations and conditional logic. (paperform.co) | Drag-and-drop builder; extensive template library; supports conditional logic and calculations. (jotform.com) |
| Payment Integration | Built-in e-commerce features; supports Stripe, PayPal, Square, Braintree, Google Pay. (paperform.co) | Integrates with over 40 payment gateways, including Stripe, PayPal, Square, Authorize.Net. (jotform.com) |
| Integrations | 2,000+ integrations via Zapier and Make; CRM systems, webhooks, Google Sheets. (paperform.co) | Integrates with 150+ tools, including Google Sheets, Slack, Dropbox, Zoom, CRMs, project management platforms. (jotform.com) |
| Customer Support | Email support; extensive documentation; live chat during business hours. (paperform.co) | 24/7 support via email; live chat; comprehensive knowledge base. (jotform.com) |
| Ideal Customer Profile | Small to medium-sized businesses seeking design-focused forms with integrated tools. (paperform.co) | Businesses of all sizes needing a wide range of templates and payment integrations. (jotform.com) |
Pricing and Value
| Plan | Paperform | Jotform |
|---|---|---|
| Free Plan | Unlimited forms; 30 submissions per month; includes 5 payment gateways, calculations, conditional logic, 2,000+ integrations, AI form generation. (paperform.co) | 5 forms; 100 submissions per month; includes basic form building, 100+ integrations, limited payment widgets. (jotform.com) |
| Essential Plan | $24/month; 100 submissions per month; includes all free plan features. (paperform.co) | Bronze Plan: $39/month; 1,000 submissions per month; includes 25 forms, 100MB storage. (jotform.com) |
| Pro Plan | $49/month; 1,000 submissions per month; includes all Essential Plan features. (paperform.co) | Silver Plan: $49/month; 2,500 submissions per month; includes 50 forms, 500MB storage. (jotform.com) |
| Business Plan | $129/month; 10,000 submissions per month; includes all Pro Plan features. (paperform.co) | Gold Plan: $129/month; 10,000 submissions per month; includes 100 forms, 1GB storage. (jotform.com) |
Ease of Setup and Use
Paperform: Offers a document-style editor that allows users to create forms resembling custom-designed landing pages. (paperform.co)
Jotform: Provides a drag-and-drop builder with a vast library of templates, enabling quick form creation without coding. (jotform.com)
Integrations
Paperform: Integrates with over 2,000 applications via Zapier and Make, including CRM systems, webhooks, and Google Sheets. (paperform.co)
Jotform: Connects with more than 150 tools, such as Google Sheets, Slack, Dropbox, Zoom, CRMs, and project management platforms. (jotform.com)
Customer Support and Documentation
Paperform: Provides email support, extensive documentation, and live chat during business hours. (paperform.co)
Jotform: Offers 24/7 support via email, live chat, and a comprehensive knowledge base. (jotform.com)
Best-Fit Customer Profile
Paperform: Ideal for small to medium-sized businesses seeking design-focused forms with integrated tools. (paperform.co)
Jotform: Suited for businesses of all sizes needing a wide range of templates and payment integrations. (jotform.com)
Which to Choose
Paperform: Choose if you prioritize design quality, integrated tools, and a document-style editor.
Jotform: Opt for Jotform if you require a vast template library, extensive payment integrations, and a user-friendly drag-and-drop builder.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. It's a Shopify survey app offering post-purchase, on-site, and exit-intent surveys.
