What patient satisfaction survey software is best for dental and therapy?
Jotform or Formstack: choose Jotform for lower cost, self-serve HIPAA forms and templates, choose Formstack for document workflows and approvals.
Jotform or Formstack will suit most dental and therapy practices: choose Jotform if you want a lower-cost, self-serve HIPAA option with lots of templates; choose Formstack if you need document generation, workflow approvals or a more controlled enterprise setup. For multi-location practices, deep EHR integration, or regulatory programs, pick a practice-focused patient engagement vendor (Solutionreach, Doctible, Luma Health) or an enterprise XM platform (Qualtrics), those are quote-priced and sold as practice packages. (jotform.com)
At a glance
| Option | Best for | Starting price (paid plan) | Free plan | BAA / HIPAA | Source |
|---|---|---|---|---|---|
| Jotform | Small practices, self-serve HIPAA | $39/mo | Yes | Partial | jotform.com |
| Formstack | Workflows, documents and eSign | $99/mo | No | Partial | formstack.com |
| Doctible | Dental / single-practice growth tools | Quote only | No | Yes | doctible.com |
| Solutionreach | Practice engagement + surveys | Quote only | No | Yes | solutionreach.com |
| Luma Health | EHR-deep patient journeys, hospitals | Quote only | No | Not stated | workswithmyehr.com (checked vendor) |
| Qualtrics | Enterprise patient experience programs | Quote only | Not stated | Yes | qualtrics.com/pricing |
From the sourced table above, checked November 2026.
Jotform: best when you want a self-serve HIPAA form builder
Jotform is a general form and survey platform with a large healthcare template library and HIPAA features available on Gold/Enterprise plans; it lets small practices enable HIPAA mode and sign a BAA without long procurement. It’s good for intake, consent, post-visit satisfaction and e-signatures, and its pricing and HIPAA availability are published (Gold is the HIPAA tier). Downsides: monthly submission and form caps can force upgrades as volume grows, and complex EHR integrations usually require middle-ware. (jotform.com)
Formstack: best when you need document workflows and eSign
Formstack targets teams that need forms plus document generation and signatures; its pricing pages show Forms and Suite tiers and note HIPAA as an add-on feature for regulated accounts. It suits practices that want automated PDFs, approval routing and stronger admin controls. Shortcomings: HIPAA mode is an add-on and typically sold through sales, so total cost needs a quote and negotiation. (formstack.com)
Doctible: best when you want practice-level review management and messaging
Doctible packages patient surveys with two-way texting, appointment reminders and reputation tools geared to dental and specialty practices; it advertises HIPAA compliance and specialty pages for dental teams. It’s sold as practice bundles (sales/quote model), so you get a packaged patient-engagement product rather than a standalone survey tool. It can replace fragmented review and survey workflows, but you’ll need a sales conversation to see exact pricing. (doctible.com)
Solutionreach: best when you want a full patient engagement suite
Solutionreach is built for dental/medical groups and bundles surveys, reminders, recalls and reputation features into practice packages; HIPAA compliance and patient surveys are core capabilities but pricing is by package and quote. It’s strong for closed-loop patient workflows and multi-location rollout; the trade-off is higher cost and vendor-managed onboarding. (solutionreach.com)
Luma Health: best when you need deep EHR integration and patient journeys
Luma Health positions itself as a patient success platform for health systems and large groups with multi-channel outreach, pre-visit screening and follow-up surveys; list pricing is not published and commercial quotes vary widely. It’s well suited to practices that need EHR-tied PROMs/PREMs and automated post-visit check-ins; it’s overkill for single-clinician practices. (workswithmyehr.com)
Qualtrics: best when you need enterprise PX, CAHPS or research-level analytics
Qualtrics (XM) supports CAHPS, enterprise patient experience programs, advanced analytics and HITRUST/HIPAA controls; pricing and packages are custom/quote only for CX products. Use Qualtrics if you run a health system or need regulatory benchmarking and advanced NLP/analytics. For small practices it is usually cost-prohibitive. (qualtrics.com)
What patient satisfaction survey software is best for dental and therapy practices?
The best choice depends on scale and compliance needs: Jotform fits solo and small multi-clinics that need a self-serve HIPAA option with many templates; Formstack fits clinics that need documents, approvals and stronger admin controls; practice engagement vendors (Doctible, Solutionreach, Luma) fit dental/therapy groups that want messaging, reviews, and EHR integration; Qualtrics fits enterprise/regulatory programs. Small therapy and dental practices are rarely well-served by enterprise XM tools because of cost and procurement friction. (jotform.com)
Reasoning: HIPAA and PHI handling are the gates that decide tool suitability, a platform that will sign a BAA and offers technical safeguards (encryption, audit logs, role controls) is required when your survey collects identifying or clinical data. Jotform and Formstack document their HIPAA plans and how to enable them; practice vendors bundle surveys into broader patient engagement suites and sell by package. Enterprise platforms offer powerful analytics and CAHPS support but are quoted and aimed at larger organizations. (jotform.com)
What features should I look for (HIPAA, templates, integrations)?
Answer: prioritize HIPAA/BAA capability, ready-made healthcare templates (intake, consent, satisfaction), and tight EHR/PMS integrations.
Why: HIPAA/BAA determines whether you can safely collect PHI in survey responses; templates speed deployment for therapy intake, dental history and post-visit CSAT; EHR or PMS integrations let you trigger surveys from appointments and write results back into the chart or staff dashboards for closed-loop follow-up. Also check multi-channel delivery (email, SMS, QR), response limits and export formats (PDFs, HL7/CSV) plus reporting and alerting for detractors. Jotform and Formstack advertise healthcare templates and BAA workflows; practice vendors highlight EHR integrations and multi-channel outreach. (jotform.com)
Which platforms offer dental and therapy-specific templates?
Answer: Jotform and Formstack publish dental and therapy templates; practice vendors (Doctible, Solutionreach) provide specialty use-case pages and prebuilt flows for dental and allied health.
Why: Jotform’s template library includes mental-health/therapy intake and dental registration/consent forms you can adapt for CSAT surveys or short post-visit questionnaires. Formstack’s healthcare template library includes dental health history, therapy progress and patient satisfaction templates. Doctible and Solutionreach market dental and therapy pages showing ready-made workflows for reviews, reminders and post-visit feedback. If you need specialty wording (dental procedure questions or validated PROMs for therapy), check the template library and whether the vendor supplies clinical instrument scoring or PROM libraries. (jotform.com)
How much do these solutions typically cost?
Answer: costs vary: form builders with published prices (Jotform, Formstack) start around $39-$99/month; practice engagement and enterprise PX vendors are quote-only and typically cost several hundred to thousands per month depending on locations and message volume.
Details and examples (checked Nov 2026): Jotform lists paid plans starting at roughly $39/month and marks Gold/Enterprise as HIPAA tiers. Formstack lists Forms at $99/month (monthly billing) or $83/month when billed annually, with Suite at $299/$250 when billed annually; its HIPAA option is an add-on. Doctible, Solutionreach, Luma Health and Qualtrics sell by practice size/modules and ask you to request a quote, their total cost depends on message volumes, number of locations and integrations. Expect practice-grade platforms to start at several hundred dollars per month for single-office packages and scale from there. Always request a scoped proposal that includes messaging credits, onboarding and EHR interfaces. (jotform.com)
Which should you choose?
| Your situation | Best fit |
|---|---|
| Solo therapist or small dental practice needing HIPAA surveys quickly | Jotform |
| You need PDFs, eSign and approval workflows | Formstack |
| You want reviews, two-way texting and practice growth tools | Doctible |
| Multi-location group that needs a full patient engagement suite | Solutionreach |
| Hospital or system needing CAHPS/enterprise PX and analytics | Qualtrics |
From the table above.
How this comparison was made
Prices and feature claims were taken from each vendor’s public pricing and product pages and related vendor documentation, checked in November 2026. The products were not tested hands-on; where vendors do not publish prices or BAA details the row notes that (quote/Not stated) and a sales conversation is required. (jotform.com)
