What platforms automate hotel guest surveys after checkout?
Compare platforms that automate hotel post-stay surveys, including integration, timing, reminders and AI features.
Major hotel reputation and guest-feedback platforms can send automated post-stay surveys; options include Revinate, TrustYou, ReviewPro (Shiji), GuestRevu, Medallia and Guestfolio. These vendors automate timing, delivery and reminders and typically connect to your PMS or booking engine to trigger messages after checkout. (https://www.revinate.com/hotel-software/reputation-management/)
What platforms automate hotel guest surveys after checkout?
Revinate, TrustYou, ReviewPro (Shiji), GuestRevu, Medallia and Guestfolio all support automated post-stay surveys triggered by checkout or a scheduled delay. Each vendor’s product pages explicitly describe post-stay survey workflows and automated invitation/reminder features. (revinate.com)
They differ by scale and scope: Revinate targets groups and independents with a CDP/CRM + survey stack; TrustYou and ReviewPro focus on multi-channel reputation plus survey management and benchmarking; Medallia is an enterprise VoC/experience platform for large portfolios; GuestRevu and Guestfolio serve small-to-mid properties and integrate with popular PMS systems. (revinate.com)
| Platform | Automates post-stay surveys? | Notes |
|---|---|---|
| Revinate | Yes, email/SMS, scheduled reminders, campaign logic. | Revinate advertises post-stay surveys and AI layer Ivy for messaging and sentiment. (revinate.com) |
| TrustYou (CXP) | Yes, in-stay and post-stay via CXP. | TrustYou markets AI features, multi-channel survey delivery and response analytics. (trustyou.com) |
| ReviewPro (Shiji) | Yes, post-stay survey management + benchmarking. | Shiji/ReviewPro includes API/PMS connectivity and AI-assisted responses. (shijigroup.com) |
| GuestRevu | Yes, customizable pre/in/post-stay surveys, automated invites. | GuestRevu highlights AI analytics and instant notifications. (guestrevu.com) |
| Medallia | Yes, enterprise VoC with scheduled post-stay surveys. | Medallia adds AI (Athena/Medallia AI) for summarization, routing and automation. (medallia.co.uk) |
| Guestfolio (Cendyn) | Yes, CRM + post-stay survey workflows used by properties. | Cendyn case studies show automated post-stay surveys triggered after departure. (cendyn.com) |
Who this does not suit: very small properties with no PMS or no guest email/SMS capture will find paid platforms overkill; consider lightweight email tools or manual links in that case.
Which platforms use AI to send surveys automatically?
Few vendors claim that AI directly "sends" surveys; more commonly AI personalizes timing, channel and message content, and automates follow-up responses. Revinate’s Ivy, TrustYou’s Hospitality AI/ResponseAI, ReviewPro’s AI-assisted responses, GuestRevu’s AI analytics and Medallia’s Athena/Medallia AI are examples of AI layers that optimize messaging, prioritize low-score cases and generate responses. (revinate.com)
Practical meaning: AI can recommend when to send, adapt survey language to guest language or segment, and auto-draft responses for staff, but most systems still let you review or set rules before sending. (revinate.com)
What features matter for hotel guest survey software?
First-order features are automated triggers from the PMS (checkout/folio), multi-channel delivery (email, SMS, WhatsApp), templates and reminders, response routing/alerts for low scores, verbatim analytics and benchmarking, and reporting that ties feedback to property and revenue. (revinate.com)
Operational needs add: configurable timing windows (24-72 hours is common best practice), language support, review-generation flows (link to Google/OTAs), staff ticketing or case management, and API or prebuilt PMS connectors. For enterprise users, scalable multi-property rollups and AI-driven theme extraction matter. (shijigroup.com)
How do platforms integrate with hotel PMS and bookings?
Integration methods include direct connectors to common PMSs (Oracle Opera, Cloudbeds, Mews, apaleo), API webhooks, SFTP exports, and middleware/aggregators (Shiji, channel managers or integration partners). Vendors publish integration lists or partner stores showing supported PMSs. (hospitalityaiindex.co.uk)
Examples: Revinate lists many PMS partners and marketplace connectors for automatic trigger data; TrustYou offers Apaleo and other connectors; ReviewPro (Shiji) integrates with Shiji Daylight/OPERA via APIs; Medallia’s Zingle and Experience Cloud are commonly integrated with OPERA and other enterprise PMSs in brand deployments. Implementations often require a scoped connector for exact fields (check-in/out, reservation id, opt-in status). (hoteltechreport.com)
What would change the answer: if you already use a PMS that lacks a native connector you need, choose a vendor with open APIs or an integration partner, otherwise switch to a provider whose connector is certified for your PMS. For tiny properties with only occasional email capture, a full VoC platform is overkill; choose a lighter email/SMS survey tool instead. Trade-offs are cost and complexity versus automation, cross-property analytics and AI-assisted insights. (revinate.com)
