How do I remove paid features in SurveyMonkey?
Learn how to remove paid features from a SurveyMonkey survey, check plan restrictions, and cancel auto-renew separately if you want to stop paying.
To remove paid features in SurveyMonkey, open your survey’s Design Survey tab, select Paid Features, then edit and remove each listed feature. If you want to keep those features, you’ll need a plan that includes them.
How do I remove paid features from a SurveyMonkey survey?
In Design Survey, click Paid Features in the survey header to see which paid features are in your survey. Select Edit next to a feature; SurveyMonkey takes you to where it appears so you can remove or change it. (help.surveymonkey.com)
- Open the survey and go to Design Survey.
- Select Paid Features in the survey header.
- For each feature you want to remove, click Edit beside it.
- At the feature’s location, remove it or switch to an available free option. Repeat for every item in the list.
- Check the survey design, then try sending it again.
The feature might be survey logic, a question type, or a design choice. If the item is a customized footer, restore the default SurveyMonkey footer; SurveyMonkey says you can’t send a survey on a plan that doesn’t include the customized footer unless you change it back or upgrade. (help.surveymonkey.com)
Removing features is different from downgrading your account. If you’ve downgraded, an older survey may still contain features your current plan doesn’t include. You may need to remove them before sending that survey again. Some features in already-live surveys may continue working after a downgrade, but that doesn’t mean you can keep editing or reusing them. (help.surveymonkey.com)
| What you want to do | What to do |
|---|---|
| Send the survey on a plan that doesn’t include its paid features | Remove the listed features using Paid Features, then try sending again. |
| Keep the survey as designed | Upgrade to a plan that includes those features. |
If you can’t change a question type, check whether it has already collected responses or has question skip logic. SurveyMonkey lists these as restrictions on switching question types; you may need to edit a different part of the survey or leave that question unchanged. (help.surveymonkey.com)
If your goal is to stop paying for SurveyMonkey, removing features from a survey alone won’t cancel your subscription. Cancel auto-renew separately in My Account → Billing Details → Manage Subscription; your paid access continues until the next billing date. (help.surveymonkey.com)
For ecommerce brands that want to ask their own customers, Zigpoll supports post-purchase, on-site, email and SMS surveys. As of November 15, 2026, its Lite plan includes 50 responses per month, and paid plans start at $39 per month billed monthly or $29 per month billed annually. (apps.shopify.com)
