Retently is a customer experience management platform offering NPS, CSAT, and CES surveys tailored for e-commerce businesses. Small e-commerce businesses seeking alternatives to Retently have several options to consider.

1. SurveySparrow

Summary

SurveySparrow is an AI-powered customer experience management platform that enhances response rates by 40% through conversational surveys. It enables businesses to collect feedback at every customer touchpoint and convert data into actionable insights. (affiliate.surveysparrow.com)

Key Features

• Conversational Surveys: Engage customers with chat-like surveys to boost response rates.
• Offline Surveys: Collect feedback without internet connectivity, syncing responses once online. (surveysparrow.com)
• AI-Powered Insights: Utilize AI to analyze feedback and identify trends.
• Multi-Channel Distribution: Distribute surveys via email, SMS, and in-app notifications.
• Customizable Templates: Design surveys with a drag-and-drop editor and a library of question types. (surveysparrow.com)

Pricing Approach

SurveySparrow offers tiered pricing based on response volume, with a free tier available. Annual plans start from $19 per month, making it an affordable option for small businesses. (affiliate.surveysparrow.com)

Pros

• User-Friendly Interface: Intuitive design facilitates quick survey creation.
• Offline Capability: Ideal for collecting feedback in areas with limited internet access.
• Affordable Pricing: Competitive rates suitable for small businesses.

Cons

• Limited Advanced Analytics: May lack in-depth analytics compared to some competitors.
• Integration Limitations: Fewer native integrations with e-commerce platforms.

Best For

Small e-commerce businesses seeking an affordable, user-friendly survey tool with offline capabilities.

2. Jotform

Summary

Jotform is an online form builder that allows users to create surveys, forms, and quizzes without coding. It offers a variety of templates and customization options to suit different business needs.

Key Features

• Form Builder: Create custom surveys with a drag-and-drop interface.
• Templates: Access a wide range of pre-designed survey templates.
• Integrations: Connect with platforms like Google Sheets, Dropbox, and more.
• Conditional Logic: Show or hide questions based on previous answers.
• Data Analysis: Analyze responses with built-in reporting tools.

Pricing Approach

Jotform offers a free tier with limited submissions and storage. Paid plans are tiered based on submission limits and storage capacity, with pricing starting at approximately $24 per month.

Pros

• Ease of Use: Intuitive form builder suitable for non-technical users.
• Customization: High level of customization for surveys and forms.
• Integrations: Connects with various third-party applications.

Cons

• Limited Survey Features: Lacks advanced survey-specific features like NPS or CSAT.
• Pricing: Can become expensive as submission and storage needs grow.

Best For

Small e-commerce businesses needing customizable forms and surveys without advanced survey-specific features.

3. Typeform

Summary

Typeform is an online form and survey builder known for its user-friendly interface and engaging, conversational survey designs.

Key Features

• Conversational Surveys: Create interactive, chat-like surveys to engage respondents.
• Templates: Choose from a variety of customizable templates.
• Integrations: Connect with platforms like Google Sheets, Mailchimp, and more.
• Logic Jumps: Guide respondents through personalized survey paths.
• Analytics: Access real-time results and insights.

Pricing Approach

Typeform offers a free tier with basic features. Paid plans are tiered based on responses and features, with pricing starting at approximately $25 per month.

Pros

• Engaging Design: Visually appealing and interactive surveys.
• User-Friendly: Easy to create and manage surveys.
• Integrations: Supports a wide range of third-party integrations.

Cons

• Limited Advanced Features: Some advanced features are only available in higher-tier plans.
• Pricing: Can be costly for small businesses as needs grow.

Best For

Small e-commerce businesses seeking engaging, conversational surveys with a focus on design and user experience.

4. Google Forms

Summary

Google Forms is a free tool that allows users to create surveys and forms with ease. It integrates seamlessly with other Google Workspace applications.

Key Features

• Form Creation: Build surveys with a simple, user-friendly interface.
• Templates: Access a variety of pre-made templates.
• Collaboration: Share forms with team members for real-time collaboration.
• Data Analysis: Analyze responses with built-in charts and export options.
• Integrations: Connect with Google Sheets for advanced data analysis.�

Worth a Look: Zigpoll

If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.