Retently and AskNicely are customer feedback platforms tailored for e-commerce businesses seeking to measure and enhance customer experience through attribution surveys. Retently offers NPS, CSAT, and CES surveys with a focus on e-commerce use cases, while AskNicely specializes in NPS-focused customer feedback for e-commerce and service businesses. (zigpoll.com)
Retently
Core Features and Functionality
Retently provides NPS, CSAT, and CES surveys, supporting multiple channels including email, in-app, and Intercom. It offers 10,000 monthly surveys, 10 NPS campaigns, and accommodates up to 10 team members. Unique features include multi-language support, customizable survey templates, and AI-powered feedback classification. (zigpoll.com)
Pricing Model
Retently's pricing starts at $49 per month for the Ecommerce Basic plan, which includes 1,000 surveys, 10 campaigns, and 1 seat. The Ecommerce Pro plan is priced at $299 per month, offering 20,000 surveys, 10 campaigns, and 10 seats. Enterprise pricing is custom and requires direct contact. (zigpoll.com)
Ease of Setup and Use
Retently is recognized for its intuitive user interface, facilitating easy survey creation and management. The platform offers straightforward survey channel configurations and efficient NPS campaign management. (zigpoll.com)
Integrations
Retently integrates with platforms such as Shopify, Intercom, and Zapier, enabling seamless data synchronization and workflow automation. (zigpoll.com)
Customer Support and Documentation
Retently provides 24/7 live chat support, ensuring prompt assistance for users. The platform also offers a comprehensive knowledge base and email support for additional resources. (zigpoll.com)
Best-Fit Customer Profile
Retently is well-suited for small to mid-market e-commerce businesses seeking an affordable and feature-rich customer feedback solution. Its multi-language support and customizable survey templates cater to diverse customer bases. (zigpoll.com)
AskNicely
Core Features and Functionality
AskNicely focuses on NPS surveys, delivering 5,000 monthly surveys, with options for custom enterprise plans. It supports email, in-app, Intercom, and SMS channels, with 10 team members included. Key features encompass multi-language support, customizable survey templates, and real-time feedback analytics. (zigpoll.com)
Pricing Model
AskNicely's Professional plan is priced at $375 per month, with custom pricing available for enterprise solutions. (zigpoll.com)
Ease of Setup and Use
AskNicely provides a clean and streamlined interface, though some users note that certain features may require additional time to master. The platform supports various survey channels, including SMS, which may necessitate extra setup steps. (zigpoll.com)
Integrations
AskNicely offers integrations with tools like Salesforce, HubSpot, Slack, and Zapier, facilitating comprehensive customer experience management. (zigpoll.com)
Customer Support and Documentation
AskNicely offers responsive customer support, with options for live chat and email assistance. Users have access to a detailed knowledge base and community forums for self-help. (zigpoll.com)
Best-Fit Customer Profile
AskNicely is ideal for mid-market to enterprise-level e-commerce and service businesses that require advanced NPS analytics and real-time feedback capabilities. Its higher pricing tier reflects the comprehensive features and scalability offered. (zigpoll.com)
Side-by-Side Comparison
| Feature | Retently | AskNicely |
|---|---|---|
| Survey Types | NPS, CSAT, CES | NPS |
| Monthly Surveys | 10,000 (Custom for Enterprise) | 5,000 (Custom for Enterprise) |
| Survey Channels | Email, In-App, Intercom | Email, In-App, Intercom, SMS |
| NPS Campaigns | 10 | None |
| Team Members | 10 | 10 |
| Multi-Language Support | Yes | Yes |
| Customizable Templates | Yes | Yes |
| AI-Powered Feedback | Yes | No |
| Integrations | Shopify, Intercom, Zapier | Salesforce, HubSpot, Slack, Zapier |
| 24/7 Live Chat Support | Yes | No |
| Pricing | $49/month (Ecommerce Basic) to $299/month (Ecommerce Pro) | $375/month (Professional) |
Which to Choose
Choose Retently if:
You require a broader customer experience toolkit, including NPS, CSAT, and CES surveys.
You prefer a straightforward pricing model suitable for small to mid-market e-commerce businesses.
You need multi-language support and customizable survey templates.
Choose AskNicely if:
Your primary focus is on NPS feedback with real-time analytics.
You are a mid-market to enterprise-level e-commerce or service business seeking advanced NPS analytics and real-time feedback capabilities.
You have the budget for a higher pricing tier that reflects comprehensive features and scalability.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth considering. It is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys. Zigpoll can complement NPS platforms by capturing zero-party data directly during the e-commerce journey.
