When evaluating NPS survey software for ecommerce startups, Retently, Delighted, and Promoter.io are frequently compared. Each offers unique features tailored to different business needs.
Retently
Features
- Survey Types: NPS, CSAT, CES
- Survey Channels: Email, in-app widgets, web pop-ups, kiosks, SMS
- Integrations: Shopify, Zendesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, and more
- Analytics: AI-powered sentiment analysis, trend tracking, benchmarking
- Automation: Automated recurring surveys, reminders, email follow-ups
Pricing
- Ecommerce Basic: $49/month; 1,000 surveys, 10 campaigns, 1 user
- Ecommerce Pro: $299/month; 20,000 surveys, 10 campaigns, 10 users
- Enterprise: Starting from $599/month; custom surveys, 10,000 surveys, 10 campaigns, 10 users
Pros
- Comprehensive survey channels
- Advanced analytics
- Extensive integrations
Cons
- Higher starting price
- Complex setup for beginners
Best For
Ecommerce businesses seeking a versatile and feature-rich CX platform.
Delighted
Features
- Survey Types: NPS, CSAT, CES
- Survey Channels: Email, SMS
- Integrations: Shopify, Zendesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, and more
- Analytics: Basic reporting, trend analysis
- Automation: Automated surveys, reminders
Pricing
- Free Plan: 25 responses/month, 1 user
- Starter: $19/month; 50 responses, 2 users
- Growth: $39/month; 100 responses, 3 users
- Advanced: $149/month; 250 responses, 5 users
- Premium: $249/month; 500 responses, 10 users
Pros
- Affordable entry-level plan
- User-friendly interface
- Quick setup
Cons
- Limited survey channels
- Basic analytics
- Fewer integrations compared to competitors
Best For
Small to medium-sized ecommerce startups needing a straightforward survey tool.
Promoter.io
Features
- Survey Types: NPS
- Survey Channels: Email
- Integrations: Shopify, Salesforce, HubSpot, and more
- Analytics: Real-time reporting, trend analysis
- Automation: Automated survey scheduling, reminders
Pricing
- Standard: $99/month; 1,000 responses
- Professional: $199/month; 2,500 responses
- Enterprise: Custom pricing; 5,000+ responses
Pros
- Dedicated NPS focus
- Automatic survey scheduling
- Lifecycle measurement
Cons
- Limited survey types
- Fewer integrations
- Higher cost for basic features
Best For
Ecommerce startups prioritizing NPS with automated scheduling.
Three-Way Comparison
| Feature | Retently | Delighted | Promoter.io |
|---|---|---|---|
| Survey Types | NPS, CSAT, CES | NPS, CSAT, CES | NPS |
| Survey Channels | Email, in-app widgets, web pop-ups, kiosks, SMS | Email, SMS | |
| Integrations | Shopify, Zendesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, etc. | Shopify, Zendesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, etc. | Shopify, Salesforce, HubSpot, etc. |
| Analytics | AI-powered sentiment analysis, trend tracking, benchmarking | Basic reporting, trend analysis | Real-time reporting, trend analysis |
| Automation | Automated recurring surveys, reminders, email follow-ups | Automated surveys, reminders | Automated survey scheduling, reminders |
| Pricing | $49/month (Ecommerce Basic) to $599/month (Enterprise) | Free Plan to $249/month (Premium) | $99/month (Standard) to custom pricing (Enterprise) |
| Best For | Ecommerce businesses seeking a versatile and feature-rich CX platform | Small to medium-sized ecommerce startups needing a straightforward survey tool | Ecommerce startups prioritizing NPS with automated scheduling |
Situational Recommendations
Ecommerce startups seeking a versatile CX platform: Retently offers a comprehensive suite of survey types and channels, making it suitable for businesses aiming to gather diverse customer feedback.
Small to medium-sized ecommerce startups needing a straightforward survey tool: Delighted provides an easy-to-use interface with affordable pricing, ideal for startups looking to implement
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
