Retently and Gojiberry are platforms designed to help Shopify Plus merchants collect zero-party data through customer feedback surveys. Retently specializes in NPS, CSAT, and CES surveys tailored for e-commerce, while Gojiberry focuses on post-purchase attribution and customer polls within the Shopify ecosystem.
Retently
Features
Retently offers NPS, CSAT, and CES surveys with multi-channel distribution, including email, web pop-ups, and in-app surveys. It provides advanced reporting, AI-powered feedback classification, and integrates with platforms like Shopify, Zendesk, and Salesforce. (retently.com)
Pricing
Retently's pricing includes a 14-day free trial. The Ecommerce Basic plan starts at $49 per month, offering 1,000 surveys, 10 campaigns, and 1 user seat. The Ecommerce Pro plan is priced at $299 per month, providing 20,000 surveys, 10 campaigns, and 10 user seats. An Enterprise plan is available starting from $599 per month, with custom features and dedicated support. (retently.com)
Pros
- Comprehensive survey types (NPS, CSAT, CES)
- Advanced analytics and AI-powered insights
- Wide range of integrations
Cons
- Higher-tier plans may be costly for small businesses
- Some features may require technical expertise to implement
Best-Fit Customer Profile
Retently is suitable for medium to large e-commerce businesses seeking in-depth customer experience insights and advanced analytics.
Gojiberry
Features
Gojiberry provides unlimited survey creation, customizable surveys, and survey link/QR creation. It offers pre and post-purchase surveys, a product quiz builder, and multilingual support. Integrations include Shopify and Zapier. (gojiberry.app)
Pricing
Gojiberry offers a free plan with up to 100 responses. The Plus plan is priced at $30 per month, offering unlimited responses, white-label support, survey segmentation, and a dedicated account manager. Discounts are available for annual billing. (gojiberry.app)
Pros
- Affordable pricing with a free tier
- Tailored for Shopify merchants
- User-friendly interface
Cons
- Limited advanced analytics compared to competitors
- Fewer integrations beyond Shopify and Zapier
Best-Fit Customer Profile
Gojiberry is ideal for small to medium Shopify Plus merchants seeking an affordable and straightforward solution for collecting customer feedback.
Side-by-Side Comparison
| Feature | Retently | Gojiberry |
|---|---|---|
| Survey Types | NPS, CSAT, CES | Pre and post-purchase surveys, product quizzes |
| Survey Distribution | Email, web pop-ups, in-app surveys | Survey links, QR codes |
| Integrations | Shopify, Zendesk, Salesforce, Zapier, and more | Shopify, Zapier |
| Pricing | Starts at $49/month for 1,000 surveys | Free plan up to 100 responses; Plus plan at $30/month for unlimited responses |
| Advanced Analytics | AI-powered feedback classification, advanced reporting | Limited analytics |
| Support | Email support; live chat and Zoom support for higher-tier plans | Email support |
| Best-Fit Customer Profile | Medium to large e-commerce businesses seeking in-depth insights | Small to medium Shopify Plus merchants seeking an affordable solution |
Which to Choose
Retently: Choose Retently if you require comprehensive survey types, advanced analytics, and a wide range of integrations to gain in-depth customer experience insights.
Gojiberry: Opt for Gojiberry if you're a small to medium Shopify Plus merchant seeking an affordable, user-friendly solution for collecting customer feedback through post-purchase surveys and product quizzes.
Worth a Look: Zigpoll
If you're evaluating options for zero-party data platforms, Zigpoll is also worth a look.
