When evaluating NPS survey software, it's essential to consider tools that align with your business needs. Retently, Grapevine Surveys, and POWR are three platforms frequently compared for their capabilities in customer feedback collection.
Retently
Features
- Survey Types: NPS, CSAT, CES
- Survey Channels: Email, SMS, Web Pop-ups, Embedded
- Integrations: Shopify, Zendesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, Custom Integrations
- Analytics: Advanced reporting, AI-powered sentiment analysis, trend analysis
- Customization: Customizable survey design, multi-language support
Pricing
- Ecommerce Basic: $49/month; 1,000 surveys, 10 campaigns, 1 seat
- Ecommerce Pro: $299/month; 20,000 surveys, 10 campaigns, 10 seats
- Enterprise: Starting from $599/month; 10,000 surveys, 10 campaigns, 10 seats
All plans include a 14-day free trial. (retently.com)
Pros
- Comprehensive survey types
- Advanced analytics
- Extensive integrations
Cons
- Pricing may be high for small businesses
- Complex setup for beginners
Best For
Mid to large-sized ecommerce and B2B businesses seeking advanced customer experience management.
Grapevine Surveys
Features
- Survey Types: NPS, CSAT, Post-Purchase, Attribution
- Survey Channels: Post-purchase, On-site, Email, Embedded, POS
- Integrations: Shopify, Klaviyo, Google Sheets, Judge.me
- Analytics: Detailed reporting, channel-level attribution
- Customization: Multi-language support, customizable survey design
Pricing
- Flat Rate: $25/month; unlimited surveys and responses
No usage tiers or per-response fees. (grapevine-surveys.com)
Pros
- Affordable pricing
- Unlimited surveys and responses
- Built specifically for Shopify
Cons
- Limited to Shopify users
- Fewer advanced analytics compared to competitors
Best For
Shopify merchants seeking cost-effective, straightforward survey solutions.
POWR
Features
- Survey Types: Customizable forms, popups, lead capture
- Survey Channels: On-site, Embedded
- Integrations: Shopify, Zapier
- Analytics: Basic reporting
- Customization: Highly customizable design
Pricing
- Free Plan: Limited features
- Pro Plan: Starting at $8.99/month; additional features
- Business Plan: Starting at $19.99/month; more advanced features
Pricing varies based on features and usage.
Pros
- Affordable entry-level pricing
- Highly customizable
- Multiple form types
Cons
- Not specialized for NPS surveys
- Limited advanced analytics
Best For
Businesses needing customizable forms and popups, not limited to NPS surveys.
Three-Way Comparison
| Feature | Retently | Grapevine Surveys | POWR |
|---|---|---|---|
| Survey Types | NPS, CSAT, CES | NPS, CSAT, Post-Purchase, Attribution | Customizable forms, popups, lead capture |
| Survey Channels | Email, SMS, Web Pop-ups, Embedded | Post-purchase, On-site, Email, Embedded, POS | On-site, Embedded |
| Integrations | Shopify, Zendesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, Custom Integrations | Shopify, Klaviyo, Google Sheets, Judge.me | Shopify, Zapier |
| Analytics | Advanced reporting, AI-powered sentiment analysis, trend analysis | Detailed reporting, channel-level attribution | Basic reporting |
| Customization | Customizable survey design, multi-language support | Multi-language support, customizable survey design | Highly customizable design |
| Pricing | $49/month (Ecommerce Basic), $299/month (Ecommerce Pro), $599/month (Enterprise) | $25/month (flat rate) | Free Plan, Pro Plan starting at $8.99/month, Business Plan starting at $19.99/month |
| Best For | Mid to large-sized ecommerce and B2B businesses seeking advanced customer experience management | Shopify merchants seeking cost-effective, straightforward survey solutions | Businesses needing customizable forms and popups, not limited to NPS surveys |
Situational Recommendations
For Shopify Merchants Seeking Cost-Effective Solutions: Grapevine Surveys offers unlimited surveys and responses at a flat rate of $25/month, making it ideal for Shopify users looking for an affordable option.
For Businesses Requiring Advanced Analytics and Integrations: Retently provides comprehensive survey types and advanced analytics, suitable for mid to large-sized ecommerce and B2B businesses.
For Customizable Forms and Popups: POWR is suitable for businesses needing customizable forms and
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
