When evaluating NPS survey software for small ecommerce businesses, it's essential to consider tools that offer robust features, straightforward pricing, and ease of use. Retently and SatisMeter are two such platforms, each catering to different needs within the ecommerce sector.
Retently
Retently is a customer experience management platform designed to help businesses collect, analyze, and act on customer feedback through NPS, CSAT, and CES surveys. It offers multi-channel surveys, custom branding, and integrations with various ecommerce platforms.
Features
- Survey Types: NPS, CSAT, CES
- Survey Channels: Email, web pop-ups, in-app
- Integrations: Shopify, WooCommerce, Magento, BigCommerce, and more
- Analytics: Advanced reporting, trend analysis, AI-powered feedback classification
- Customization: Customizable survey design, multi-language support
Pricing Model
Retently offers tiered pricing based on survey volume and features:
- Ecommerce Basic: $49 per month for up to 1,000 surveys, 10 campaigns, and 1 user seat
- Ecommerce Pro: $299 per month for up to 20,000 surveys, 10 campaigns, and 10 user seats
- Enterprise: Starting from $599 per month, offering custom integrations and dedicated support
All plans include a 14-day free trial with no credit card required. (retently.com)
Pros
- Comprehensive survey options tailored for ecommerce
- Advanced analytics and AI-driven insights
- Seamless integrations with major ecommerce platforms
Cons
- Higher-tier plans may be cost-prohibitive for very small businesses
- Some users report a learning curve due to the platform's extensive features
Best-Fit Customer Profile
Retently is well-suited for small to medium-sized ecommerce businesses seeking a comprehensive customer experience management solution with advanced analytics and integration capabilities.
SatisMeter
SatisMeter is an in-product survey tool that focuses on collecting customer feedback through NPS and CSAT surveys, triggered by specific user actions within the product. It emphasizes ease of setup and integration, making it accessible for businesses without dedicated customer experience teams.
Features
- Survey Types: NPS, CSAT
- Survey Channels: In-app, email
- Integrations: Intercom, Slack, Segment, and more
- Customization: Customizable survey design, multilingual support
- Targeting: Event-based triggers, user attribute targeting
Pricing Model
SatisMeter's pricing is based on the number of responses received, rather than surveys sent:
- Free: $0 per month for up to 25 responses
- Growth: $199 per month for up to 1,000 responses
- Enterprise: Custom pricing for more than 10,000 active users
All plans include unlimited projects, team members, and surveys, with no credit card required for the free plan. (satismeter.com)
Pros
- Fair pricing based on responses received
- Easy setup with minimal technical requirements
- Supports both in-app and email surveys
Cons
- Limited to NPS and CSAT surveys; lacks CES support
- Fewer integrations compared to competitors
Best-Fit Customer Profile
SatisMeter is ideal for small ecommerce businesses looking for a straightforward, cost-effective solution to gather customer feedback directly within their product.
Side-by-Side Comparison
| Feature | Retently | SatisMeter |
|---|---|---|
| Survey Types | NPS, CSAT, CES | NPS, CSAT |
| Survey Channels | Email, web pop-ups, in-app | In-app, email |
| Integrations | Shopify, WooCommerce, Magento, BigCommerce, and more | Intercom, Slack, Segment, and more |
| Pricing Model | Tiered pricing based on survey volume and features | Pricing based on responses received |
| Free Plan | 14-day free trial with no credit card required | Free plan with up to 25 responses, no credit card required |
| Customization | Customizable survey design, multi-language support | Customizable survey design, multilingual support |
| Targeting | Survey sampling, delay, and throttling | Event-based triggers, user attribute targeting |
| Analytics | Advanced reporting, trend analysis, AI-powered feedback classification | Weekly email digests with insights |
| Support | Email support, live chat, dedicated account manager (Enterprise plan) | Premium support included in every plan |
Which to Choose
When deciding between Retently and SatisMeter for your small ecommerce business, consider the following:
Retently: If you require a comprehensive customer experience management platform with advanced analytics, multiple survey types, and extensive integrations, Retently may be the better fit.
SatisMeter: If you're looking for a straightforward, cost-effective solution to collect in-product feedback through NPS and CSAT surveys, SatisMeter could be more suitable.
Ultimately, the choice depends on your specific business needs, budget, and the level of complexity you're prepared to manage.
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