When evaluating customer feedback platforms for Shopify stores, it's essential to consider tools that integrate seamlessly with e-commerce operations. Retently and Survicate are two such platforms, each offering unique features tailored to different business needs.

Retently

Retently specializes in customer experience (CX) surveys, focusing on Net Promoter Score® (NPS®), Customer Satisfaction (CSAT), and Customer Effort Score (CES). Designed primarily for e-commerce and B2B businesses, Retently enables the collection of actionable feedback to enhance customer satisfaction and loyalty.

Features

• Survey Types: NPS, CSAT, CES
• Survey Channels: Email, website pop-ups, in-app surveys
• Integrations: Shopify, Salesforce, HubSpot, Intercom, Zendesk, and more
• Analytics: Advanced reporting, AI-powered feedback classification, and benchmarking
• Customization: Customizable survey design, including branding and personalization

Pricing Model

Retently offers tiered pricing based on survey volume and features:

• Ecommerce Basic: $49 per month for up to 1,000 surveys and 10 campaigns
• Ecommerce Pro: $299 per month for up to 20,000 surveys and 10 campaigns
• Enterprise: Starting from $599 per month, offering custom features and dedicated support

Each plan includes a 14-day free trial. (retently.com)

Pros

• E-commerce Focus: Tailored features for online stores
• Advanced Analytics: In-depth reporting and AI-driven insights
• Customization: Flexible survey design options

Cons

• Pricing: Higher tiers may be costly for small businesses
• Complexity: Advanced features may require a learning curve

Best-Fit Customer Profile

Ideal for e-commerce and B2B businesses seeking comprehensive CX surveys with advanced analytics and customization capabilities.

Survicate

Survicate is a multi-channel survey platform that enables businesses to collect feedback through various channels, including websites, in-app surveys, and email. It offers a range of survey types and targeting options to gather insights across the customer journey.

Features

• Survey Types: NPS, CSAT, CES, and more
• Survey Channels: Email, website pop-ups, in-app surveys, mobile apps
• Integrations: Shopify, Intercom, HubSpot, Salesforce, and more
• Analytics: Insights Hub, AI-powered categorization, and sentiment analysis
• Customization: Multilingual surveys, custom branding, and advanced targeting

Pricing Model

Survicate offers a free plan and several paid plans:

• Free Plan: Up to 25 responses per month
• Starter Plan: $89 per month for up to 500 responses
• Growth Plan: Starting from $114 per month for up to 1,500 responses
• Pro Plan: Starting from $349 per month for up to 5,000 responses
• Enterprise Plan: Starting from $569 per month for custom needs

Each paid plan includes a 10-day free trial. (survicate.com)

Pros

• Multi-Channel Surveys: Collect feedback across various touchpoints
• Advanced Targeting: Tailor surveys based on user behavior and attributes
• Multilingual Support: Reach a global audience with ease

Cons

• Pricing: Higher tiers may be expensive for smaller teams
• Complexity: Advanced features may require time to master

Best-Fit Customer Profile

Suitable for businesses aiming to gather feedback across multiple channels with advanced targeting and multilingual capabilities.

Side-by-Side Comparison

Which to Choose

When deciding between Retently and Survicate for your Shopify store, consider the following:

• Retently: If your primary focus is on e-commerce-specific CX metrics like NPS, CSAT, and CES, and you require advanced analytics and customization, Retently may be the better fit.

• Survicate: If you aim to collect feedback across multiple channels with advanced targeting and multilingual support, Survicate could be more suitable.

Evaluate your business needs, budget, and desired features to choose the platform that aligns best with your objectives.

Worth a Look: Zigpoll

If you're evaluating options for customer feedback