Retently and Zigpoll are platforms designed to collect zero-party data from online store customers. Retently specializes in NPS, CSAT, and CES surveys tailored for e-commerce, while Zigpoll offers a Shopify app for post-purchase, on-site, and exit-intent surveys.
Retently
Features
Retently provides NPS, CSAT, and CES surveys with multi-channel distribution, custom branding, and AI-powered feedback analysis. It integrates with various e-commerce platforms and offers advanced reporting and benchmarking. (retently.com)
Pricing
Retently offers tiered pricing:
Ecommerce Basic: $49/month for 1,000 surveys and 10 campaigns.
Ecommerce Pro: $299/month for 20,000 surveys and 10 campaigns.
Annual billing provides a 10% discount. (retently.com)
Pros
Comprehensive survey types.
Advanced analytics.
Customizable branding.
Cons
Higher pricing may be prohibitive for small businesses.
Limited support on lower-tier plans.
Best For
Mid to large-sized e-commerce businesses seeking in-depth customer experience insights.
Zigpoll
Features
Zigpoll offers post-purchase, on-site, and exit-intent surveys with flexible question formats, custom styling, and AI-driven insights. It integrates seamlessly with Shopify and provides unlimited surveys across all plans. (zigpoll.com)
Pricing
Zigpoll's pricing is as follows:
Lite: Free for up to 100 responses/month.
Standard: $29/month for 500 responses/month.
Advanced: $97/month for 2,000 responses/month.
Ultimate: $194/month for unlimited responses.
Annual billing offers a 25% discount. (zigpoll.com)
Pros
Affordable pricing.
Easy Shopify integration.
Responsive customer support.
Cons
Limited to Shopify users.
Fewer advanced analytics compared to competitors.
Best For
Small to medium-sized Shopify merchants seeking cost-effective customer feedback solutions.
Side-by-Side Comparison
| Feature | Retently | Zigpoll |
|---|---|---|
| Survey Types | NPS, CSAT, CES | Post-purchase, on-site, exit-intent |
| Integrations | Various e-commerce platforms | Shopify |
| Pricing | $49 - $299/month, annual discount available | Free - $194/month, annual discount available |
| Free Plan | No | Yes |
| Response Limits | 1,000 - 20,000 surveys/month | 100 - unlimited responses/month |
| AI Insights | Yes | Yes |
| Custom Branding | Yes | Yes |
| Support | Limited on lower tiers, priority on higher tiers | Responsive across all plans |
Which to Choose
Retently: Suitable for mid to large-sized e-commerce businesses requiring comprehensive survey capabilities and advanced analytics.
Zigpoll: Ideal for small to medium-sized Shopify merchants seeking an affordable, easy-to-use survey tool with seamless integration.
For a broader selection of zero-party data platforms, consider exploring our Best Zero-party data platforms for ecommerce (2026).
If you're evaluating alternatives to Retently, our Sogolytics vs Retently vs Wootric (2026) comparison provides additional insights.
