Retently and Zigpoll are platforms designed to collect zero-party data through customer feedback surveys, each catering to different business needs. Retently focuses on NPS, CSAT, and CES surveys with e-commerce applications, while Zigpoll offers a Shopify app for post-purchase, on-site, and exit-intent surveys, emphasizing zero-party data collection.
Retently
Features
Retently specializes in NPS, CSAT, and CES surveys, providing multi-channel survey distribution, custom FROM domains, email and Slack alerts, and free data migration. It offers survey branding and personalization, advanced reporting, AI-powered feedback classification, and notifications via email, Slack, and Teams. Integrations include a REST API, Slack, Zapier, Make, CSV, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, and custom integrations. (retently.com)
Pricing Model
Retently offers tiered pricing:
Ecommerce Basic: $49 per month, includes 1,000 surveys, 10 campaigns, and 1 seat.
Ecommerce Pro: $299 per month, includes 20,000 surveys, 10 campaigns, and 10 seats.
Enterprise: Custom pricing for larger needs. (retently.com)
Pros
Comprehensive survey types and distribution channels.
Advanced reporting and AI-powered analytics.
Extensive integration options.
Cons
Higher pricing may be prohibitive for small businesses.
Complex setup may require dedicated resources.
Best-Fit Customer Profile
Suitable for medium to large e-commerce businesses seeking advanced customer experience management with a focus on NPS, CSAT, and CES surveys.
Zigpoll
Features
Zigpoll provides unlimited surveys with flexible question formats, custom styling, and unlimited surveys. It offers automatic AI insights, SMS surveys, white-label support, and API & MCP access. Integrations include a one-click Shopify integration, JS embed code, premium integrations, automatic exports, API access, and MCP access. (zigpoll.com)
Pricing Model
Zigpoll offers tiered pricing:
Lite: Free, includes 100 responses per month and 100 emails per month.
Standard: $29 per month, includes 500 responses per month and 2,500 emails per month.
Advanced: $97 per month, includes 2,000 responses per month and 10,000 emails per month.
Ultimate: $194 per month, includes unlimited responses per month and 10,000 emails per month. (zigpoll.com)
Pros
Easy Shopify integration.
Flexible survey types (post-purchase, on-site, exit-intent).
Clean user interface.
Zero-party data collection.
Affordable pricing.
Responsive support.
Cons
Limited to Shopify platform.
Fewer advanced analytics compared to competitors.
Best-Fit Customer Profile
Ideal for small to medium-sized Shopify merchants seeking an affordable and user-friendly solution for collecting zero-party data through various survey types.
Side-by-Side Comparison
| Feature | Retently | Zigpoll |
|---|---|---|
| Survey Types | NPS, CSAT, CES | Post-purchase, on-site, exit-intent |
| Survey Distribution Channels | Multi-channel (email, web) | On-site pop-ups, email, SMS |
| Custom Branding | Yes | Yes |
| AI Insights | Yes | Yes |
| Integrations | Extensive (Slack, Zapier, Salesforce, etc.) | Shopify, JS embed code, API |
| Pricing | Starts at $49/month | Starts at $0/month (Lite), $29/month (Standard) |
| Free Trial | 14-day free trial | Free forever (Lite plan) |
Which to Choose
For Medium to Large E-commerce Businesses:
Retently is suitable for businesses requiring advanced customer experience management with a focus on NPS, CSAT, and CES surveys. Its extensive integrations and comprehensive analytics make it a robust choice for larger enterprises.
For Small to Medium-Sized Shopify Merchants:
Zigpoll is ideal for Shopify merchants seeking an affordable and user-friendly solution for collecting zero-party data through various survey types. Its easy integration with Shopify and flexible survey options make it a practical choice for businesses looking to enhance customer engagement and gather actionable insights.
Retently Alternatives?
For businesses seeking alternatives to Retently, platforms like UserLoop and Survicate offer similar features and may be worth exploring.
Zigpoll Alternatives?
If you're considering alternatives to Zigpoll, tools like Grapevine Surveys and Qualaroo provide comparable functionalities and could be suitable options.
