Table of Contents
SatisMeter and Delighted are customer feedback platforms that help businesses gather insights through surveys. SatisMeter specializes in in-product NPS and CSAT surveys with event-based triggers, while Delighted offers simple NPS, CSAT, and CES surveys via email and SMS.
SatisMeter
Features
- Survey Types: NPS, CSAT, CES, single-choice, open-ended text.
- Survey Channels: Web, in-app, email, iOS, Android.
- Survey Customization: Design and multilingual support.
- Targeting: User attributes and event-based triggers.
- Integrations: Over 100 services via Segment or webhooks.
- Automated Surveys: Recurring surveys.
Pricing
- Free Plan: Available.
- Paid Plans: Starting at $199/month, based on response volume.
- Enterprise: Custom pricing for larger teams.
Note: Pricing details are based on available information and may vary.
Pros
- Automated survey collection.
- Multiple survey channels.
- Customizable surveys.
- Extensive integrations.
Cons
- Response limits on lower-tier plans.
- Pricing may be high for small businesses.
Best For
- Businesses needing in-product feedback.
- Companies with high response volume.
Delighted
Features
- Survey Types: NPS, CSAT, CES.
- Survey Channels: Email, SMS.
- Survey Customization: Branding with logo and colors.
- Integrations: 35+ free integrations, including Slack, Shopify, Zendesk.
- Premium Integrations: Salesforce, Segment, HubSpot.
- Pre-Built Reports: Dashboard, Over time, Snapshot, Metrics, Additional Questions, Pivot table, Benchmarks.
Pricing
- Free Plan: 25 responses/month, 1 user.
- Starter: $19/month, 50 responses/month, 2 users.
- Growth: $39/month, 100 responses/month, 3 users.
- Advanced: $149/month, 250 responses/month, 5 users.
- Premium: $249/month, 500 responses/month, 10 users.
Note: Pricing details are based on available information and may vary.
Pros
- Affordable for small teams.
- Easy to set up.
- Multiple survey channels.
- Comprehensive reporting.
Cons
- Limited response volume on lower-tier plans.
- Fewer integrations compared to competitors.
Best For
- Small to medium-sized businesses.
- E-commerce companies.
Measure satisfaction and loyalty.Run NPS, CSAT, and CES surveys your customers actually answer.
Get started freeSide-by-Side Comparison
| Feature | SatisMeter | Delighted |
|---|---|---|
| Survey Types | NPS, CSAT, CES, single-choice, open-ended text | NPS, CSAT, CES |
| Survey Channels | Web, in-app, email, iOS, Android | Email, SMS |
| Survey Customization | Design and multilingual support | Branding with logo and colors |
| Targeting | User attributes and event-based triggers | Not specified |
| Integrations | Over 100 services via Segment or webhooks | 35+ free integrations, including Slack, Shopify, Zendesk; Premium integrations: Salesforce, Segment, HubSpot |
| Automated Surveys | Recurring surveys | Not specified |
| Free Plan | Yes | Yes |
| Paid Plans | Starting at $199/month, based on response volume | Starting at $19/month, based on response volume |
| Enterprise Pricing | Custom pricing for larger teams | Custom pricing for larger teams |
Which to Choose
- SatisMeter: Ideal for businesses needing in-product feedback with high response volumes and extensive integrations.
- Delighted: Suitable for small to medium-sized e-commerce businesses seeking an affordable, easy-to-use survey tool with essential features.
Worth a Look: Zigpoll
If you're evaluating options for customer feedback platforms, Zigpoll is also worth a look.
